Adaptable Server offering 5 years of experience in casual and fast-casual food service. Quality-driven expert with extensive knowledge of hospitality etiquette, food preparation and superior customer service. Courteous and reliable team member proficient in FOH and BOH operations.
Skills
Point of Sale (POS) system operations
Menu memorization
High-volume dining
Food safety understanding
Sales Techniques
Table setting arrangements
Liquor, wine and food service
Price memorization
Check payment processing
Service prioritization
Table Bussing
Experience
Waitress, 01/2020 to Current Cache Creek Casino Resort – Brooks, CA,
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Budtender, 08/2019 to 11/2020 Curaleaf – Trinidad, CO,
Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
Handled large volume of cash with high accuracy and security each day.
Managed supply restocking, display arrangements and general housekeeping.
Weighed and prepared products in order to accurately package and label items for sale.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Stayed up to date on store promotions, payment policies and security practices.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Used Bio Tech register system to ring up customer purchases, process payments and issue receipts.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Recommended optimal merchandise based on customer needs and desires.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Recommended merchandise to customers based on needs and preferences.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Cashier, 05/2015 to 08/2020 Elior – Kansas City, MO,
Assisted with purchases, locating items and signing up for rewards programs.
Received payments for merchandise and issued receipts.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Properly verified customer identification for alcohol or tobacco purchases.
Learned roles of other departments to provide coverage and keep store operational.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Assisted customers with account updates, new service additions and promotional offers.
Scanned customer purchases, supporting transactions to streamline sales process.
Operated cash register, collected payments and provided accurate change.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Welcomed customers, offering assistance to help find necessary store items.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Cashier, 06/2013 to 01/2014 Elior – Lanse, MI,
Received payments for food and beverage and issued receipts.
Assisted with purchases, locating items and signing up for rewards programs.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Assisted customers with account updates, new service additions and promotional offers.
Operated cash register, collected payments and provided accurate change.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Welcomed customers, offering assistance to help find necessary store items.
Education and Training
High School Diploma: , Expected in Southwest Open School - Cortez, CO, GPA:
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