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Waitress Resume Example

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WAITRESS
Professional Summary

Experienced Server offering years and solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic.

Exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions.

Work History
Shoney's North America LLC - WaitressMaryville, TN05/2020 - 11/2020
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Prepared beverages and filled food orders for customers.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
RandstadUSA/Newell Brands - Machine OperatorMaryville, TN02/2019 - 08/2020
  • Updated daily production logs with timely and accurate information, regularly informing management of special incidents or non-conformance issues.
  • Maintained equipment performance by completing routine maintenance actions such as lubricating and cleaning components.
  • Maintained machines within work area, complying with company and OSHA safety rules and regulations.
  • Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
  • Maximized productivity by keeping detailed production records and identifying hold-ups.
Lifestyles Staffing - Machine OperatorMaryville, TN01/2018 - 12/2018
  • Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
  • Maximized productivity by keeping detailed production records and identifying hold-ups.
  • Read and interpreted blueprints and schematics for work to be performed.
  • Updated daily production logs with timely and accurate information, regularly informing management of special incidents or non-conformance issues.
  • Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems.
  • Assessed equipment after each production run, performing preventive maintenance to keep machines running smoothly.
  • Maintained equipment performance by completing routine maintenance actions such as lubricating and cleaning components.
  • Followed technical documentation, including tooling instructions and product specifications to determine and implement operational sequences.
  • Set up and operated various machine tools and jigs to produce precision parts, maintaining awareness of approximate job completion times.
  • Maintained machines within work area, complying with company and OSHA safety rules and regulations.
SITEL Worldwide Corporation - Customer Service RepresentativeKnoxville, TN10/2016 - 02/2018
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Regularly exceeded daily sales and product add-on quotas.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Skills
  • Front-of-house display creation
  • Bar terminology
  • Hospitality service expertise
  • Upselling techniques
  • Sales expertise
  • Guest Relations Management
  • Ordering Procedures
  • Food Preparation and Safety
  • Power and Hand Tools
  • Machinery Operations
  • Assembly and Production
  • Assembly Procedures
  • Quality Assurance Controls
  • Equipment monitoring
  • Safety and compliance
  • Materials management
  • Machine Calibration
  • Worksite safety
  • Material loading and unloading
  • Schematics and blueprints
  • Equipment operation
  • Operations support
  • Security issues troubleshooting
  • Tech-savvy
  • Database management expertise
  • Computer systems knowledge
  • Customer service expert
  • Desktop support
  • Computer troubleshooting
  • Multi-Line Phone Proficiency
  • Spreadsheet management
  • Number WPM typing speed
  • Database Management
  • Social media knowledge
  • Technical Support
  • Employee training and development
  • Office management
Education
05/2006Rockwood High SchoolRockwood, TNDiploma: Basic
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Resume Overview

Companies Worked For:

  • Shoney's North America LLC
  • RandstadUSA/Newell Brands
  • Lifestyles Staffing
  • SITEL Worldwide Corporation

School Attended

  • Rockwood High School

Job Titles Held:

  • Waitress
  • Machine Operator
  • Customer Service Representative

Degrees

  • Diploma : Basic

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