Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Skills
Relationship management
Point of Sale (POS) system operations
Issue and conflict resolution
Banking and financial services background
Organized
High-energy attitude
Dependable and reliable
Experience
11/2019 to Current
WaitreesSafeway – Novato, CA,
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Updated repeat customers on menu changes and updates to maintain quality service relationships.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Answered phones politely and promptly, accurately recording and confirming reservations.
Prepared salads and appetizers to back up kitchen staff.
Inspected restrooms for cleanliness and availability of supplies [Number] times per shift.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Checked order accuracy and food quality before delivering to customers.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
11/2016 to 12/2019
Hostess/Waitress/BartenderDominium Management Services, Inc – Des Moines, IA,
Monitored dining area to assess server capacity and accurately estimate wait times.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Answered phones politely and promptly, accurately recording and confirming reservations.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Calculated charges, issued table checks and collected payments from customers.
Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Answered telephone to provide establishment information and take party reservations.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Set up and decorated menu marketing boards with current specials information and drink features.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Notified servers after seating parties in section for prompt service.
Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
Checked menus to verify current selection availability and cleanliness.
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
03/2013 to 12/2016
Deli ManagerFresh Market Inc. – City, STATE,
Controlled portion sizes and garnishing for optimal cost controls.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Sought out and implemented methods to improve service and team performance and boost business sustainability.
Managed team of 6-8 employees in high-volume deli.
Priced and ordered food products, kitchen equipment and food service supplies.
Created effective marketing promotions to improve business.
Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Determined complete order accuracy by examining merchandise to verify price and quantity.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
03/2012 to 10/2015
Loan ProcessorSunTrust Banks – City, STATE,
Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
Conducted site visits and issued reports for closed and originating loans.
Followed up with appropriate stakeholders for guaranty approval, charge off and maturity extension.
Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders.
Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting.
Evaluated financial statements and contacted institutions and customers to clarify details.
Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
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