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Waiter Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Results-driven Customer Service Specialist highly skilled in account management and sales techniques. Bringing 5 plus years of experience in professional communication with customers and peers. Skilled communicator known for contributing to repeat business. Positive, upbeat individual who brings more than 3 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Talented salesman with experience handling needs of 200+ customers per day in busy and stressful environments. Knowledgeable about restaurant menu and product options and skilled at promoting offerings while meeting diverse needs, building loyalty and driving revenue growth. Positive and upbeat professional bringing service-oriented mindset, strong people skills and dedication to exceeding business targets. Dedicated cashier talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 5 years of experience in quickly resolving critical issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations. Friendly and efficient waiter devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding modern food standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Skills
  • Menu memorization
  • Data Analysis
  • Customer Service
  • Problem Solver
  • Respected Leader
  • Effective Communicator
  • Cool under pressure
  • Quick Learner
  • Price memorization
  • Point of Sale (POS) system operations
  • Quality control
  • Effective customer upselling
  • Relationship management
  • Buffet setup and takedown
  • Cash counting machine operations
  • Payment processing
  • Customer assistance
  • Cash management
  • ID verification
  • Security monitoring
Experience
06/2020 to 08/2020 Waiter Fellowship Senior Living | Basking Ridge, NJ,
  • Calculated charges, issued table checks and collected payments from customers.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Increased sales of high margin menu items through effective upselling.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
07/2017 to 05/2020 Customer Service Specialist Lee Enterprises, Incorporated | Tucson, AZ,
  • Recommended improvements to products and services to mitigate complaints.
  • Resolved average of 500 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Described business offerings to customers and facilitated smooth purchases.
  • Fostered relationships with product support staff, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Relayed productive customer feedback to marketing teams.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
06/2019 to 07/2019 Child Caretaker Anne Sorvala | City, STATE,
  • Made nutritious snacks and meals for three children.
  • Assisted children in development of social, communication and problem-solving skills.
  • Led children in tidying up, handwashing and teamwork to teach responsibility.
  • Worked closely with groups of children and one-on-one to teach letters and numbers.
  • Enforced rules to teach manners and maintain safe environment.
  • Kept children safe and secure at all times.
  • Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
  • Led developmentally appropriate activities for a child with Down Syndrome and for younger children.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Incorporated music and art activities to encourage creativity and expression.
Education and Training
Expected in 05/2024 Bachelor of Arts | Business Administration And Management Carthage College, Kenosha, WI GPA:
  • Minor in Economics
  • Dean's List Honoree [2020 Fall Semester]
  • Completed coursework in American History, Macroeconomics and Global Literature.
  • 3.956 GPA
Expected in 05/2020 High School Diploma | Catholic Central, Burlington, Wi, GPA:
  • Ranked in Top 10% of class
  • National Honor Society Member
  • 3.85 GPA
  • Student Council Member
Activities and Honors

Played basketball for 4 years at Catholic Central and was captain for the last two seasons. Currently playing for coach Steve Djurickovic at Carthage, just finished freshman year and am looking forward to a great 3 more years in the program. Participated in track and field for coach Vaughn this spring and was a participant in multiple events all year long.

Received Doug Koenig Memorial Scholarship and Mary Clifton Grant.

Was on honor roll every semester in High School.

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Resume Overview

School Attended
  • Carthage College
  • Catholic Central
Job Titles Held:
  • Waiter
  • Customer Service Specialist
  • Child Caretaker
Degrees
  • Bachelor of Arts
  • High School Diploma