Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Focused restaurant service professional systematic about taking accurate orders, keeping customers happy and contributing time and abilities toward team success. Quickly clear and reset tables, restock supplies and clean up spills. Bringing superior work ethic and 4 years of experience. Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities. Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Skills
Food safety understanding
Food inspection
Point of Sale (POS) system operations
Menu knowledge
Effective sales techniques
Quality control
Conflict and dispute resolution
Table setting arrangements
Menu memorization
Relationship management
Safe food handling
Check payment processing
Dining customer service
Problem resolution
Planning and coordination
Team building
Organization
Communications
Customer service
Telephone communication
Plating and presentation
Food assembly
Experience
Waiter, 08/2019 to Current Fellowship Senior Living – Basking Ridge, NJ,
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Prepared salads and appetizers to back up kitchen staff.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Arranged each place setting attractively using clean, chip-free plates and utensils.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Answered phone inquiries, scheduled and confirmed reservations.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Calculated charges, issued table checks and collected payments from customers.
Communicated with kitchen staff frequently to stay up to date on supply availability and potential customer wait times.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Partnered with team members to efficiently serve food and beverages.
Insider/Shift Leader, 04/2019 to 08/2019 Marriott International – Kahului, HI,
Prepared breads, subs, salads and other menu items.
Cut pizzas using rocking pizza cutter tool.
Topped crust with sauce, meat, cheese and vegetables.
Placed completed orders at pick-up counter and alerted customers to retrieve items.
Recorded customer orders by answering phone or taking information in person.
Assessed project scope and developed quotes to provide project requirements for management.
Allocated team members and materials to each project, promoting on-time completion.
Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Learned to prepare rotating list of new and seasonal items by attending training and applying new techniques.
Operated pizza oven and brick oven along with other kitchen equipment to prepare authentic Italian dishes.
Answered guest questions, delivering most accurate and updated information available.
Kept stations stocked and ready for use to maximize productivity.
Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
Cleaned and maintained all food preparation stations.
Communicated with customer to provide menu offering details and assist with decision-making.
Instructed kitchen staff to work on clean surfaces and wipe down counters with company-approved cleaning products.
Built pizzas using proper amount of dough and quantities of toppings according to specifications.
Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Complied with all company safety procedures, policies and regulations to promote safe working environment.
Insider, 10/2017 to 04/2019 Anthony's Pizza – City, STATE,
Cut pizzas using rocking pizza cutter tool.
Recorded customer orders by answering phone or taking information in person.
Placed completed orders at pick-up counter and alerted customers to retrieve items.
Addressed and resolved worksite safety hazards to reduce risk.
Trained new employees in cashiering procedures, offering assistance in resolving technical/customer service issues.
Received payments for orders and issued receipts.
Processed customer payments quickly and returned exact change and receipts.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Worked closely with front-end staff to assist customers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Restocked main kitchen areas with items from shelves, coolers and freezers to help food preparation staff stay focused on customer orders.
Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
Maintained clean and well-organized kitchen areas to promote efficiency.
Maintained and repaired dishwashing machine to keep dishes clean and kitchen running smoothly.
Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
Washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
Education and Training
High School Diploma: , Expected in 05/2019 Apopka High School - Apopka, FL GPA:
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