Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Bussing expertise
Self-directed
Organizational skills
Detail-oriented
Experience
01/2020 to Current
Waiter Vacasa – Destin, FL,
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Updated repeat customers on menu changes and updates to maintain quality service relationships.
Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Checked menus to verify current selection availability and cleanliness.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Prepared salads and appetizers to back up kitchen staff.
Calculated charges, issued table checks and collected payments from customers.
Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Checked order accuracy and food quality before delivering to customers.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
01/2019 to Current
Mortgage Advisor Emprise Bank – Augusta, KS,
Answered client questions about factors affecting credit and recommended suggestions to improve credit scores.
Accepted and processed customer payments and applied toward aging account balances.
Responded to more than 400 telephone calls and emails each day, setting up appointments, answering questions and collecting information about specific concerns.
Prepared budgets, financial education tools and referrals on behalf of clients.
Evaluated client situations and recommended optimal products to meet individual needs.
Reached out to major credit bureaus to obtain records and discuss entries.
Reviewed credit reports to identify debt and determine best-fit strategies for consolidating or eliminating balances.
Balanced daily cash deposits and vault inventory with zero error rate.
Processed cash withdrawals.
Directed specific questions to appropriate branch personnel.
Established new customer accounts including checking, savings, lines of credit and loans.
Prioritized accounts based on total amount owed and credit bureau reports.
Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
Managed opening and closing times for the main branch.
Supplied tellers with coin and currency as needed.
03/2017 to 05/2019
BusserGrand Beach Hotel – Miami Beach, FL,
Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency.
Cleared tables efficiently to maintain high turnover rate and minimize wait times.
Restocked condiments and drink station supplies to maintain customer satisfaction.
Removed trash, spills and trays to keep areas clean and professionally organized.
Monitored customer movements and quickly cleared empty tables for future customers.
Delivered trays and bags to patrons and assisted with collecting items such as drinks, utensils and condiments.
Led team in carrying out day-to-day tasks with customer service program in mind.
Backed up cashier staff to process customer orders and payments.
Proactively assessed customer needs and provided beverage refills, condiments and other services.
Greeted guests with friendliness and professionalism.
Supported serving staff in delivering accurate and well-presented food orders.
Stocked displays with new and transferred merchandise.
Offered product samples, answered questions and suggested products.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Applied proactive and resourceful nature to create pleasant guest experiences.
Suggested additional items and offered samples of weekly promotional items to increase store sales.
Executed cash transactions quickly and accurately.
Managed inventory of dining room products, including condiments, linens and flatware.
Education and Training
Expected in 01/2021
Associate of Arts: Computer Networking Macomb Community College - Warren, MI GPA:
Accomplishments
Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
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