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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Focused restaurant service professional systematic about taking accurate orders, keeping customers happy and contributing time and abilities toward team success. Quickly clear and reset tables, restock supplies and clean up spills. Bringing superior work ethic and 10 years of experience.

Dedicated waiter offering food safety knowledge, sales expertise and determination to satisfy every customer. Skilled in memorizing menus, making drinks and promoting customer loyalty.

Focused server with knowledge of customer service, time management and effective planning. Skilled at handling phone duties and reservations. Experienced in coordinating large-scale events and intimate dining. Proactive and friendly with over 10 years of experience in restaurant industry.

Skills
  • Menu knowledge
  • Food safety understanding
  • Safe food handling
  • Menu memorization
  • Table setting arrangements
  • Effective customer upselling
  • Dining customer service
  • Liquor, wine and food service
  • Service prioritization
  • Relationship management
  • Check payment processing
Experience
11/2017 to 03/2020
Waiter Vacasa Harbor Springs, MI,

My resposibilites overall are providing an excellent hospitality to customers. A server is not a person who only takes orders and serves drinks for a few minutes, but he or she takes care of their customers from the beginning until the end of the service. For that reason, I would like to include the following responsibilities:

  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
03/2015 to 09/2017
Waiter Vacasa Hilo, HI,

Working in this private company has taught me the real value of hospitality. It is more than a regular service in a public restaurant. I have met such a great people who appreciate my service and the work I put on the table. My responsibilities also were as it follows:

  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Designed custom private function and banquet packages to accommodate groups of up to 600, including business dinners, sales presentations, club meetings, weddings and charity events.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Carried 4 plates at one time without dropping or spilling, decreasing overall customer wait time.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
03/2013 to 06/2015
Waiter, Food Runner, Drink Runner and Busboy Regal Cinemas Corporation Westbury, NY,

One of the best things I have learned in the restaurant industry is to work in different areas, which gave me the opportunity to keep growing up and taking care of different roles at my workplace. It is also very important to mention the following responsibilties:

  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Worked with bar staff to obtain alcoholic beverages and refills for customers throughout restaurant.
  • Collected empty plates and glasses to minimize bussing requirements between customers.
  • Reset tables between guests, including refilling condiments and wiping down all surfaces.
  • Plated food and ensured plate presentation and food quality were of highest standard.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Cleaned tables and observed proper sanitizing techniques to prevent food borne illnesses.
  • Assisted servers with table settings and beverage refills during busy periods.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Delivered entrees to tables and made sure each guest received the correct menu items.
  • Offered insight into menu items to answer customer questions.
  • Checked tables and refilled condiments that were running low.
09/2009 to 11/2012
Busboy The Cookery City, STATE,

My experience of working as a busboy was primordial to succeed in the restaurant industry. My responsibilities were as it follows:

  • Greeted guests with friendliness and professionalism.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Cleared tables efficiently to maintain high turnover rate and minimize wait times.
  • Managed inventory of dining room products, including condiments, linens and flatware.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Applied proactive and resourceful nature to create pleasant guest experiences.
  • Proactively assessed customer needs and provided beverage refills, condiments and other services.
Education and Training
Expected in 07/2004
High School Diploma:
Carlos Cueva Tamariz - Ecuador,
GPA:
Expected in
Associate of Science: Accounting
Westchester Community College - Valhalla, NY
GPA:
Certifications
  • First Aid/CPR

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Resume Overview

School Attended

  • Carlos Cueva Tamariz
  • Westchester Community College

Job Titles Held:

  • Waiter
  • Waiter
  • Waiter, Food Runner, Drink Runner and Busboy
  • Busboy

Degrees

  • High School Diploma
  • Associate of Science

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