Hardworking person with about 2 years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Skills
Food safety understanding
Safe food handling
Service prioritization
Seating assignment preparation
Table setting arrangements
Menu knowledge
Dining customer service
Menu memorization
Check payment processing
Table Bussing
Quality control
Relationship management
POS systems
Issue resolution
Cash management
Credit and cash transactions
Friendly
Focus
Open-Minded
Motivated
Sociable
Joyful
Experience
02/2019 to 09/2019
WaiterVacasa – Solitude/Brighton, UT,
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Calculated charges, issued table checks and collected payments from customers.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Collaborated with host, bus person and cook to serve up food and beverage options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
07/2015 to 07/2019
Tutor VolunteerYMCA – City, STATE,
Provided test preparation support for routine, standardized and college entrance examinations.
Attended to students in classroom and study area to maximize support.
Stayed informed about new resources and learning strategies as well as detailed information about tutoring subjects.
Provided handouts and other educational materials to help students understand computer programming and robotics.
Guided students through various steps in writing process including, brainstorming, researching, outlining, writing, revising and coding.
Developed training materials, such as handouts, study materials and quizzes.
Used engaging teaching methods to help students achieve success in computer science.
Mentored new tutors and coached on successful tutoring strategies.
Offered insightful feedback and motivation to inspire students to work towards reading goals.
Met with parents and guardians on regular basis to deliver progress reports and discuss areas for further improvement.
Provided one-on-one and group tutoring instruction for over 30 students.
Organized fun, educational activities which allowed students to boost literacy and fluency skills through interactive learning.
01/2015 to 12/2015
Busboy/CashierShabu & Mein – City, STATE,
Cleared tables efficiently to maintain high turnover rate and minimize wait times.
Restocked condiments and drink station supplies to maintain customer satisfaction.
Monitored customer movements and quickly cleared empty tables for future customers.
Verified adequate levels of supplies such as linens and trays and restocked low items.
Backed up cashier staff to process customer orders and payments.
Supported serving staff in delivering accurate and well-presented food orders.
Greeted guests with friendliness and professionalism.
Executed cash transactions quickly and accurately.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Helped customers find specific products, answered questions and offered product advice.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Wiped down counters to remove debris and maintain cleanliness.
Resolved issues with cash registers, card scanners and printers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Welcomed customers, offering assistance to help find necessary store items.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Education and Training
Expected in 05/2019
High School Diploma: Malden High School - Malden, MA GPA:
Part of the Computer Science Club as a important member
Volunteer at many afterschool tutoring programs
Expected in 05/2023
: Mathematics And Computer Science University of Massachusetts Amherst - Amherst, MA GPA:
Currently completed over 30 credits towards a Mathematics degree
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