vounteer resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Energetic and engaging support professional with experience in quality customer service, reception, and patient care. Eager to utilize my specific skill sets in a patient care setting. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Critical Thinking
  • Data Entry
  • Active Listening
  • Good Judgment
  • CPR and First Aid
  • Call Routing
  • Problem-Solving
  • Spanish Fluency
  • Flexible Schedule
  • Telephone Etiquette
Vounteer, 10/2021 to Current
Servicemaster CleanAmes, IA,
  • Greeted all visitors warmly, initiating introductions of staff and guests.
  • Maintained accurate records and documented client data in company databases.
  • Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Prepared patients for self-management and decision-making responsibilities.
  • Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Made referrals to utilize community resources for resident's needs.
Office Cleaner, 06/2016 to Current
First American FinancialKS, State,
  • Dusted ledges, countertops, files, office equipment, desks and walls.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Maintained and sanitized break room and kitchen appliances.
  • Reduced cleaning time significantly while maintaining company quality standards.
  • Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Organized and cleaned conference rooms with trash removal, floor cleaning and proper chair arrangement.
  • Kept building interiors appealing with routine deep cleaning of high-traffic areas.
  • Gathered and removed trash, placing in appropriate disposal area.
  • Replenished restroom supplies to maintain soap, paper towels and other product levels.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Followed company uniform, performance and security policies with every job.
  • Dusted furniture, machines or equipment.
  • Serviced, cleaned and restocked restrooms.
  • Requisitioned supplies or equipment for cleaning and maintenance duties.
Office Assistant, 07/1975 to 10/2015
KrogerNampa, ID,
  • Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Dispersed incoming mail to correct recipients throughout office.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Maintained business records by updating customer information.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Answered phone calls and welcomed visitors to office.
  • Collected and coded various documents to prepare for filing, storage and processing.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Delivered messages and ran errands.
  • Inventoried and ordered materials, supplies and services.
  • Completed and mailed contracts, invoices or checks.
  • Monitored office supply stock levels and placed timely orders for replenishment.
Grocery Store Owner, 07/1975 to 08/1985
Luz SotoCity, STATE,
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Interviewed, trained and supervised employees.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Kept records for production, inventory, income and expenses.
  • Developed business from ground up and prepared records and operations for smooth handover to new owners.
  • Mentored and trained new hires on sales techniques and customer service procedures.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Improved company's quality and productivity by streamlining systems and processes.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Implemented campaigns and promotions to help with developing goods and services.
Education and Training
Associate of Science: Business Administration , Expected in 06/2010 to Sawyer Business School - Hartford, CT,
Recovery Coach Training : , Expected in to Connecticut Community For Addiction Recovery(CCAR) - Hartford, CT,
  • Ethical Consideration For Recovery Coaches - Online, CCAR - October 7, 2022
  • CCAR Recovery Coach Academy
  • Telephone Recovery Support Training - CCAR
  • Recovery advocacy training - CCAR
  • Group Facilitation Training - CCAR
Native/ Bilingual

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Resume Overview

School Attended

  • Sawyer Business School
  • Connecticut Community For Addiction Recovery(CCAR)

Job Titles Held:

  • Vounteer
  • Office Cleaner
  • Office Assistant
  • Grocery Store Owner


  • Associate of Science
  • Recovery Coach Training

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