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VOLUNTEER Resume Example

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VOLUNTEER
Nalani Shaw
Professional Summary

Outgoing and friendly Receptionist delivers customer service and administrative excellence in all facets of clerical support and public interaction. Excels in calendar management and scheduling, data-entry, and database administration.

Hard-working, multi-tasking receptionist with outstanding telephone, scheduling and documentation skills.

Skills
customer service, finance, team leader, Leadership, MaNAGMENT, managing, operating system, PUBLIC SPEAKING, receptionist, scheduling, speech, speeches, phone, transportation
  • Learned the fundamentals of business management; on boarding process, personal finance, professional attire/demeanor, customer etiquette, and workplace dynamics
  • Developed professional orator attributes
Skills
  • Customer-service oriented
  • Multi-line telephone systems
  • Shorthand writing
  • Customer/Client relations
  • Documentation and reporting
  • Memorization and recall
  • Time Management
  • Transcription and dictation
Work History
VOLUNTEER | MAYWOOD ANIMIAL CLINIC | SUMMER INTERN 06/2017 to Current
  • certificate of commendation national legislative day participation An award presented to me for attending the Assembly Standing Rule 94, meeting the senators, and participating in the legislation process for Clark County School District (CCSD).
  • I spoke on the behalf of African American students and other minorities in CCSD, for suicide prevention, learning enrichment, and transportation.
  • Skills & Abilities Business MaNAGMENT Learned the entry level skills for managing a business; job interview practices, personal finance, professional attire, customer service, and workplace characteristics.
  • PUBLIC SPEAKING Learned how to be a professional orator, using mock interviews for jobs and college applications.
  • Enunciation and articulation speeches were held to improve speech performance, also communication stimulations were performed to better and understand the communication process when interacting with other individuals.
  • Leadership Participating on school projects that required a team leader.
  • As the team leader, I assigned specific tasks to individual members to ensure timely project completion.
  • Experience southern nevada ymca | front desk receptionist I oversaw scheduling appointments.
  • I oversaw booking tours, training sessions, rentals, etc.
  • I personally took charge of front desk organization.
  • Handle finance from taking and/or making a payment.
  • I learned a new operating system to input members and information into the system being used – daxko.
  • In charge of releasing information about the facility, history, operation, and etc.
  • Greeting members and potential members, answering phone calls, or calling members regarding their membership information.
  • I oversaw the exercising, grooming, feeding, and boarding the pets- lifting the pets for the owners who were unable to do so.
Front Desk Receptionist 06/2017 to Current
Southern Nevada YMCA – Las Vegas, Nevada
  • Greeted customers and visitors in-person and via telephone calls.
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
  • Corresponded with clients through email, telephone or postal mail.
  • Scheduled office meetings and client appointments.
  • Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
  • Contacted patients regarding unpaid and underpaid accounts to resolve any issues.
VOLUNTEER Animal Clinic 06/2016 to 09/2016
Maywood Animal Clinic
  • Brushed, bathed and conditioned animals' coats.
  • Fed and exercised 5 animals each day.
  • Maintained a clean and sanitary work environment at all times.
  • Fed, walked and cared for 2 dogs while their owners were out of town.
  • Cleaned animal enclosures and performed minor maintenance.
Front Desk Receptionist 06/2017 to Current
Southern Nevada YMCA – Las Vegas, Nevada
  • Greeted customers and visitors in-person and via telephone calls.
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
  • Corresponded with clients through email, telephone or postal mail.
  • Scheduled office meetings and client appointments.
  • Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
  • Contacted patients regarding unpaid and underpaid accounts to resolve any issues.
Education
Associate of Applied Science: Interior Architecture Current College of Southern Nevada North Las Vegas Campus -
High School graduate: Interior Architecture Creative Writing Architecture Graphic Design June 12, 2017 College freshman | College of southern Nevada Advanced Technologies Academy - Interior Architecture Creative Writing GPA: 3.6 Architecture Graphic Design
Associate of Applied Science: Interior Architecture *Transfer College of Southern Nevada North Las Vegas Campus -
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Resume Overview

Companies Worked For:

  • Southern Nevada YMCA
  • Maywood Animal Clinic

School Attended

  • College of Southern Nevada North Las Vegas Campus
  • College freshman | College of southern Nevada Advanced Technologies Academy

Job Titles Held:

  • VOLUNTEER | MAYWOOD ANIMIAL CLINIC | SUMMER INTERN
  • Front Desk Receptionist
  • VOLUNTEER Animal Clinic

Degrees

  • Associate of Applied Science : Interior Architecture Current
    High School graduate : Interior Architecture Creative Writing Architecture Graphic Design June 12, 2017
    Associate of Applied Science : Interior Architecture *Transfer

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