Reliable, motivated and willing to go the extra mile to increase guest satisfaction and comfort. Proven ability to resolve customer complaints and resolve conflicts. Adept at balancing multiple tasks with a friendly and courteous demeanor. Responsible, knowledgeable, and technical savvy would be the perfect candidate. Ā
Skills
Complex problem solver
Active listener
Manage personnel resources
Exceptional customer service
Masterfully coordinate resources
Superb interpersonal skills
MS Office proficient
Reliable
Education and Training
University of Maryland-University CollegeAdelphi, MDExpected in ā ā86 credits towards a bachelors degree:Psychology - GPA:
Member of the Dean's List with a GPA of 3.78
Awards
Navy and Marine Corps Commendation Medal; COMSUBGRU SEVEN; October 2015
5 Navy and Marine Corps Achievement medals; USS Ohio, Naval Base Point Loma, and USS Charlotte; 2004, 2009, 2010, 2012, and 2017
6 Good Conduct medals for 20 years of honorable service
Two time employee of the month; Hastings; 1995, 1996
Prepared and served food for the homeless of Yokosuka and Tokyo, Japan
Maintained cleanliness standards of all prepared food
Angelica - Petty Officer First Class Holly Hill, FL, 03/1997 - 04/2017
Held jobs as repair petty officer, work center supervisor, leading petty officer, and building manager
Used various MS Office products to track and maintain all contacts, write messages, personnel career development, equipment and project statuses.Ā
Respond to customers problems and complaints
Supervised 35 personal workforce in the completion of all building by scheduling and tracking maintenance, projects, repairs and upgradesĀ by expertly coordinating between support facilities and Japanese corporations for accommodation of tenants, room safety and security standards and support equipment
Track, manage and log all ordered and received parts for distribution as required for repair of all sonar equipmentĀ
Fostered strong working relationships with all building tenants
Manage the completion and quality of all customer service recycling routes for pickup
Direct the daily activities of a 15-member division through the completion of all maintenance and repairs; train and mentor them through their personal and career development
Managed funds and sales for fundraisers in support of command functions that included the rental and ordering of all necessary supplies in support of change of commands
Safelite Autoglass - Graveyard shift customer service associate Stockton, CA, 09/1995 - 02/1996
Maintained the cleanliness and the presentation of the store
Updated all store signage
Managed the nightly safety and security of the store
Keep records of customer interactions and transaction
Receive, ensure the accuracy and sign for all products delivered at night
Maintain nightly transaction records
Manage money drops
Execute sales and other financial transactions
Hastings - Customer service associate City, STATE, 03/1995 - 02/1997
Execute sales of merchandise
Resolve customer problems and complaints
Provide notification to customer of received special order products
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