(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Reliable, motivated and willing to go the extra mile to increase guest satisfaction and comfort. Proven ability to resolve customer complaints and resolve conflicts. Adept at balancing multiple tasks with a friendly and courteous demeanor. Responsible, knowledgeable, and technical savvy would be the perfect candidate.  
  • Complex problem solver
  • Active listener
  • Manage personnel resources
  • Exceptional customer service
  • Masterfully coordinate resources
  • Superb interpersonal skills
  • MS Office proficient
  • Reliable
Education and Training
University of Maryland-University College Adelphi, MD Expected in 86 credits towards a bachelors degree : Psychology - GPA :
  • Member of the Dean's List with a GPA of 3.78
  • Navy and Marine Corps Commendation Medal; COMSUBGRU SEVEN; October 2015
  • 5 Navy and Marine Corps Achievement medals; USS Ohio, Naval Base Point Loma, and USS Charlotte; 2004, 2009, 2010, 2012, and 2017
  • 6 Good Conduct medals for 20 years of honorable service
  • Two time employee of the month; Hastings; 1995, 1996
St. Luke's Cornwall Hospital - Volunteer
Cornwall, NY, 08/2014 - 07/2015
  • Prepared and served food for the homeless of Yokosuka and Tokyo, Japan
  • Maintained cleanliness standards of all prepared food
Angelica - Petty Officer First Class
Holly Hill, FL, 03/1997 - 04/2017
  • Held jobs as repair petty officer, work center supervisor, leading petty officer, and building manager
  • Used various MS Office products to track and maintain all contacts, write messages, personnel career development, equipment and project statuses. 
  • Respond to customers problems and complaints
  • Supervised 35 personal workforce in the completion of all building by scheduling and tracking maintenance, projects, repairs and upgrades by expertly coordinating between support facilities and Japanese corporations for accommodation of tenants, room safety and security standards and support equipment
  • Track, manage and log all ordered and received parts for distribution as required for repair of all sonar equipment 
  • Fostered strong working relationships with all building tenants
  • Manage the completion and quality of all customer service recycling routes for pickup
  • Direct the daily activities of a 15-member division through the completion of all maintenance and repairs; train and mentor them through their personal and career development
  • Managed funds and sales for fundraisers in support of command functions that included the rental and ordering of all necessary supplies in support of change of commands
Safelite Autoglass - Graveyard shift customer service associate
Stockton, CA, 09/1995 - 02/1996
  • Maintained the cleanliness and the presentation of the store
  • Updated all store signage
  • Managed the nightly safety and security of the store
  • Keep records of customer interactions and transaction
  • Receive, ensure the accuracy and sign for all products delivered at night
  • Maintain nightly transaction records
  • Manage money drops
  • Execute sales and other financial transactions
Hastings - Customer service associate
City, STATE, 03/1995 - 02/1997
  • Execute sales of merchandise
  • Resolve customer problems and complaints
  • Provide notification to customer of received special order products
  • Calculate cost of goods
  • Stock merchandise
  • Discuss merchandise with customers
  • Promote merchandise and sale products

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School Attended

  • University of Maryland-University College

Job Titles Held:

  • Volunteer
  • Petty Officer First Class
  • Graveyard shift customer service associate
  • Customer service associate


  • 86 credits towards a bachelors degree

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