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Volunteer Resume Example

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VOLUNTEER
Highlights
Excellent communication skills (written / verbal) and professional demeanour - gained through extensive interaction with the public, leadership roles and international travel PC Proficiency - Highly competent in Microsoft Office Suite (Word, Outlook, PowerPoint, Excel), ONQ property management system Strong work morale, great commitment - recognised for reliability and work efficiency by previous employers, completion of assignments and projects within given time scale with excellent results (Award of Special Recognition of Achievement for Leadership for Managers Course by Hilton Worldwide; Best Stage 3 Student - International Tourism Management, Robert Gordon University) Great leadership skills - acquired working in supervisory / managerial positions, specialized courses and university education
Accomplishments
  • and projects within given time scale with excellent results (Award of Special Recognition of Achievement for Leadership for Managers Course
  • BA HONS: International Tourism Management 2010- 2012 - Second Class Honours (1st Division)
  • Award of Special Recognition of Achievement for Leadership for Managers Course by Hilton Worldwide (2013)
Experience
Volunteer12/2014 to CurrentCzech Center Museum HoustonHouston, Texas
  • Production of informative materials for visitors (personalised tour guides / PowerPoint presentations / brochures)
  • Initiator of Czech Conversational Lessons - preparation of materials, lecturing, providing support and assistance to students
  • Assisting with clerical duties - database maintenance, answering phone and email correspondence, general office support
  • Giving informative tours to visitors of the museum, upselling gift shop merchandise, seeking business opportunities for the organisation by promoting their premises and services
  • Assistant Librarian - organising and cataloguing of bibliographic records, establishment of subject matters to place records in correct thematic section, overseeing library operation
  • Providing support during events (evenings / weekends) - event preparation, bartending, function room set-up, cleaning
Assistant Front Office Manager05/2014 to 09/2014Hilton Aberdeen Treetops
  • Managing all aspects of the department including but not limited to operations, planning, accounting, budgeting, staffing and payroll in accordance with hotel policies and procedures
  • Providing leadership and support to all members of the Front Office; managing and monitoring activities of all employees in the department making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures; coaching, training and correcting where needed
  • Preparing relevant resourcing and quality assurance plans to deliver consistent high quality guest experiences within budgeted cost; evaluating levels of guest satisfaction and monitoring trends, with a focus on continuous improvement
  • Prioritising time and energy into areas that add value to the customer experience as well as profitability of the business; participating in system development projects and quality enhancements pilots; ensuring "change" and promotional initiatives are implemented effectively with high levels of team engagement
  • Ensuring optimal levels of productivity / guest service delivery by team through scheduling maintained in line with productivity guidelines; upholding purchasing cycle in line with forecast activity; managing overbooking policy to ensure 100% occupancy as often as possible; liaising with other hotel departments to ensure maximum guest satisfaction, billing accuracy and upselling opportunities
  • Active participation in monthly Management meetings, Health and Safety Meetings, Daily Brief, Business Focus meetings and Customer Focus meetings; assisting other managers with training of other departments' team members.
  • Ensuring compliance with all company financial, privacy, data security policy and procedures Assisting Front Office Manager to oversee the Front Office operations to maintain high standards, setting departmental objectives, work schedules, budgets, policies and procedures; recruiting, managing, monitoring, training and developing front office team
  • Evaluating levels of guest satisfaction and monitoring trends, with a focus on continuous improvement
  • Using up-selling techniques to promote hotel service and facilities, assuring the department operates with a sales attitude, maximising room occupancy at best rates
  • Maintaining good communication and working relationships with all hotel departments
  • Undertaking departmental administrative tasks - recording of team member training, departmental expenses and budget, payroll and up- selling figures
Duty Manager / Assistant Manager12/2011 to 08/2012Pizza Express Aberdeen
  • Assisting the restaurant manager in developing, managing and leading the restaurant team to deliver excellent service and standards; optimizing labour budget, performing risk and value management, undertaking cost analysis for repairs and maintenance project works
  • Monitoring and controlling stock levels, placing orders, receiving, checking and storing deliveries.
  • Taking ownership of every customer experience, ensuring recovery of customer complaints by showing care and generosity
  • Ensuring Legal and Company policy in food safety and health and safety processes are understood and followed by all employees.
Education
BA: International Tourism Management2012Robert Gordon UniversityAberdeen, UKBA HONS: International Tourism Management 2010- 2012 - Second Class Honours (1st Division) Robert Gordon University, Aberdeen, United Kingdom Key Modules: Events Management; Personal Selling & Sales Management; Ethics and the Consumer; Research Management; Management of Change; Contemporary Human Resources Management; Management of Innovation; Management Practice and Reflective Learning; Emerging Tourism Markets and Destinations; Heritage Management; Marine & Wildlife Tourism; Cultural Aspects of International Management; Lifestyle Consumption & Experience Economics.
Certificate: International Tourism Management2011Robert Gordon UniversityBest Stage 3 Student - International Tourism Management, Robert Gordon University (2011)
HND: Travel and Tourism, Planning2010Aberdeen CollegeAberdeen, UKHND: Travel and Tourism 2008-2010 Aberdeen College, Aberdeen, United Kingdom Key Modules: Air Travel Advanced; Marketing Planning in Travel and Tourism; Planning and Sustainable Development in Tourism; Retail Travel Operations; Creating a Culture of Customer Care; Developing Skills for Personal Effectiveness.
HNC: Business Graded Unit2008Banff & Buchan CollegeHNC: Business Graded Unit 2007-2008 Banff & Buchan College, Fraseborough, United Kingdom Key Modules: Economics (Micro, Macro Theory & Applications); Presentation Skills, Statistics for Business; Managing People & Organisation (Marketing); Business Accounting. Awards, Training and Certification
Certifications
Awards, Training and Certification Galileo Reservation System Certificate
Presentations
Production of informative materials for visitors (personalised tour guides / PowerPoint presentations / brochures)
Personal Information
Driving license: Holder
Skills
Operations, Training, Sales, Marketing, Budget, Continuous Improvement, Office Manager, Payroll, Satisfaction, Class, Comprehensive Large Array Data Stewardship System, Human Resources, Human Resources Management, Personal Selling, Sales Management, Securities, Retail, Retail Marketing, Administrative Tasks, Budgets, Recruiting, Selling Techniques, Accounting, Maintenance, Health And Safety, Business Accounting, Presentation Skills, Statistics, Cost Analysis, Food Safety, Restaurant Manager, Award, Excel, Excellent Communication Skills, Leadership Skills, Managerial, Microsoft Office, Ms Office, Outlook, Property Management, Relationship Marketing, Time Management, Word, Answering, Clerical, Correspondence, Database, General Office, Librarian, Office Support, Powerpoint, Billing, Budgeting, Buying/procurement, Coaching, Promotional, Purchasing, Quality Assurance, Scheduling, Security, Staffing, System Development
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Resume Overview

Companies Worked For:

  • Czech Center Museum Houston
  • Hilton Aberdeen Treetops
  • Pizza Express Aberdeen

School Attended

  • Robert Gordon University
  • Aberdeen College
  • Banff & Buchan College

Job Titles Held:

  • Volunteer
  • Assistant Front Office Manager
  • Duty Manager / Assistant Manager

Degrees

  • BA : International Tourism Management 2012
    Certificate : International Tourism Management 2011
    HND : Travel and Tourism, Planning 2010
    HNC : Business Graded Unit 2008

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