Dedicated server with five years of experience offering top-notch service to customers in a fine dining setting. Attention to accuracy of food service, delivery and preparation in line with requests and dietary needs. Team-player when working with kitchen staff and bar staff to complete orders.
Skills
Wine pairings
Food safety understanding
Table Bussing
Quality control
Menu knowledge
Price memorization
Dining customer service
Effective customer upselling
Food inspection
Relationship management
Special dietary requirements
Table setting arrangements
Point of Sale (POS) system operations
High-volume dining
Service prioritization
Menu memorization
Check payment processing
Party service experience
Table turnover skills
Upscale dining expertise
Sales abilities
Safe food handling
Sales Techniques
Beverage knowledge
Identification regulation knowledge
Efficient service
Accurate cash handling
Patron satisfaction
Education and Training
Fashion Institute Of Design & MerchandisingCity Of Los Angeles, CA, Expected in 06/2013 – –Associate of Arts:Graphic Design - GPA:
Spring Valley High SchoolLas Vegas, NV, Expected in 06/2011 – –High School Diploma: - GPA:
Experience
Concord Hospitality - VIP Lounge Server Reading, PA, 04/2016 - Current
Assessed patrons' needs to always provide proactive service.
Suggested cocktail choices based on customer preference, daily specials and inventory availability.
Checked identification prior to serving.
Created rapport with new and returning patrons to foster guest satisfaction.
Calculated charges, issued table checks and collected payments from customers.
Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
Recommended and served alcoholic beverages to patrons during high-volume shifts.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Cleaned tables after service, quickly resetting supplies to maintain restaurant and service flow.
Maintained accurate cash handling practices while efficiently serving customers.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Maintained tidiness and organization throughout bar area.
Clubcorp Club Operations, Inc. - Pool Server Waco, TX, 03/2019 - Current
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Calculated charges, issued table checks and collected payments from customers.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Took drink orders from tables and bar area and relayed to bartenders.
Created rapport with new and returning patrons to foster guest satisfaction.
Maintained tidiness and organization throughout bar area.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Suggested cocktail choices based on customer preference, daily specials and inventory availability.
Inspire Theater - Cashier/Bottle Service Waitress City, STATE, 10/2016 - 12/2019
Assembled VIP bottle service kits with garnishes, mixes and bottles to solicit to guests.
Managed reservations, parties and events to coordinate special occasions for guests.
Upsold menu items, promoting bottle list to bolster sales.
Pampered guests with attentive hands-on service to create repeat business.
Upsold customers and optimized table-turns to outperform average sales.
Met or exceeded sales targets on consistent basis with proactive promotional strategies.
Operated cash register, collected payments and provided accurate change.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Hookah Hot Spots - Hookah Server City, STATE, 10/2015 - 07/2016
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Processed customers' payments and provided receipts.
Cleaned hookah set ups with detergent, rinsing and sanitizing chemicals in a three compartment sink.
Explained menu options to guests, offered suggestions and took orders for hookah bowls.
Upsold initial bowls into refills.
Set up and tear down of tables, hookahs, and menus daily.
Checked on guests to verify satisfaction with service and suggested additional items to increase venue sales.
Worked independently for Blue Martini, Inspire Theater, and ETA Lounge.
Accomplishments
Top bottle sales in liquor and wine consistently.
Employee of the month multiple times.
Offered assistant manager position for Top of the World's lounge.
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