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Hardworking, punctual and resourceful worker with effective collaborator skilled at following directions with no supervision. Dedicated to reliability and overall safety. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level flight attendant position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Customer Retention
- Project Requirements
- Patron Engagement
- Staff Assignments
- Client Support
- Efficient Service
- Excellent Personal Service
- Employee Recognition
- Joining Work
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- Critical Thinking
- People Skills
- Active Learning
- Organization and Prioritizing Tasks
- Selling Techniques
- Maintaining Clean Work Areas
- Greeting Guests
- Service Improvement
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06/2014 to Current Vintage & Rare Toy Dealer Gtech Services – Southfield, MI,
- Verified product availability for purchase and checked inventory availability to fulfill orders.
- Identified trends, areas of opportunity, scale and potential improvements to drive ongoing business vision and optimization.
- Used analytics to evaluate performance and opportunities for improvements in merchandising, site activity and user behavior.
- Enhanced profitability to achieve marketing objectives and drive productivity and growth from concept to implementation.
- Conducted retail arbitrage to build inventory for resale via online platforms.
- Created clear, precise and properly detailed product and service information on company website.
- Pursued and closed key opportunities to manage online sales process.
- Built professional and trusting relationships with key customers and leveraged existing relationships via social media.
- Completed up to 140 sales and shipments every week.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
01/2009 to 04/2014 Automotive Technician Team Sewell – Andrews, TX,
- Completed customer orders and warranty according to manufacturer specifications.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Analyzed and located malfunctions in brakes, motors, switches and control systems.
- Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Changed, rotated and balanced tires on different types of vehicles.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Demonstrated process of preventive maintenance and visual inspections to junior mechanics.
- Maintained accurate records of time and materials required to perform repairs and service.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Used [Type] strategies to promote exceptional customer service and create positive environment for employees and clients.
- Performed supplier risk evaluations and supported regulatory inspections.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
04/2006 to 01/2009 BMW Technician Nalley Bmw – City, STATE,
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
- Operated specialized equipment such as GT1 to test electronics and computer control systems.
- Performed scheduled and unscheduled maintenance tasks.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Read and followed technical documentation to complete accurate repairs.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Explained estimates and determined repair timelines to manage customer expectations.
- Assessed vehicle maintenance status and completed needed service.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Inspected completed repairs to check for accuracy and functionality and maintain customer satisfaction.
- Gave accurate quotes on needed repair work, fully educating customers on possible options and plans of action.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Expected in 12/2006 Associate of Applied Science: BMW Technician
BMW of North America - Roswell, GA,
GPA:
Expected in 03/2006 Associate of Applied Science: Automotive Technology
Dekalb Technical College - Clarkston, GA,
GPA:
Part time and self published author
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