Vince Specialist Customer Service Supervisor Resume Example
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VINCE SPECIALIST CUSTOMER SERVICE SUPERVISOR
Core Qualifications
|
Experience
June 2014
Bickford Senior LivingLafayette , INVince Specialist Customer Service Supervisor
- Present Monitor trends for back stock inventory replenishment, and notify Vendor accordingly.
- Continuously stock merchandise within the Vince area for customer access.
- Monitor monthly sales plan and implement goals for obtainment.
- Obtain monthly sales plans.
- Meet other objectives required for Bloomingdales Sales Associate.
- BLOOMINGDALES, Santa Monica, California United States Sales Associate, Nov 2013 – May 2014 Meet/Exceed Sales objectives.
- Set up new Accounts, creating personal Client book.
- Notify clients of storewide events and promotions.
- ROSS RAYFIELD ENT., Redondo Beach, California United States Writer/Author of “I Boldly Confess”, Sept 2011 - Present Published through Westbow Press/Thomas Nelson.
- Released March 2012 Book Tours and Signings/Showcased at the Catalyst Christian Conf., Atlanta Ga.
- Los Angeles District Office Black Belt Six Sigma Business Analyst, May 2008 – Jul 2011 Confer with personnel concerning their role(s) and sign-off throughout the various stages of the Six Sigma methodology process, DMAIC (Define/Measure/Analyze/Implement/Control).
- Plan study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, and cost analysis.
- Gather and organize information on problems or procedures.
- Interview personnel and conduct on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used.
- Review forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements.
- Analyze data gathered and develop solutions or alternative methods of proceeding.
- Document findings of study and prepare recommendations (requirement/specifications) for implementation of new systems, procedures, or organizational changes.
- Design, evaluate, recommend, and approve changes of forms and reports.
- Prepare manuals and train workers in use of new forms, reports, procedures or equipment, according to organizational policy.
- Implementation of new forms, reports, procedures or equipment according to organizational policy.
- Coordinate User/Acceptance Testing and confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.
- CONTROL.
- Facilitate Employee (nationwide) Six Sigma Yellow and Green Belt Training and Certification.
- Business Analyst, Application Dev.
- Information Technology, Jul 1994 – Apr 2008 Plan study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, application flow, inventory control, or cost analysis.
- Review forms and reports and confer with management and users about format, distribution, and purpose, and to identify problems and improvements.
- Gather and organize information on problems or procedures.
- Document findings of study and prepare recommendations (requirement/specifications) for implementation of new systems, procedures, or organizational changes.
- Design, evaluate, recommend, and approve changes of forms and reports.
- Prepare & conduct User and Acceptance Testing.
- Prepare manuals and train workers in use of new applications, forms, reports, procedures or equipment, according to organizational policy.
- Coordinate User/Acceptance Testing and confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.
- FEMA, CSC, NATIONAL FLOOD INSURANCE PROGRAM, Lanham, Md.
- United States Claims Examiner, Jan 1990 – Dec 1992 Contact insured or other involved persons to obtain missing information.
- Transmit claims for payment or further investigation.
- Post or attach information to claim file.
- Prepare insurance claim forms and related documents and review them for completeness.
- Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
- Calculate amount of claim.
- Pay small claims.
- Review insurance policy to determine coverage.
- Travel nationwide to disaster sites to facilitate above home office practices in the field.
January 1980
December 1989
- Direct or coordinate the supportive services department of a business, agency, or organization.
- Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
- Prepare and review operational reports and schedules to ensure accuracy and efficiency.
- Hire and terminate clerical and administrative personnel.
- Conduct classes to teach procedures to staff.
- Acquire, distribute and store supplies.
- Set goals and deadlines for the department.
Education
Team Impact Christian University Ministry Lumuel Penn Career CenterCity, StateDiploma
Graphic Design Certificate Anacostia Sr High School, Washington, DC. Diploma
Green Belt Six Sigma Certification, Stamford, CT. Black Belt Six Sigma Certification, Stamford, Ct.
Skills
administrative, Application Development, agency, book, Business Analyst, clerical, cost analysis, Client, clients, customer service, DC, Dec, forms, Graphic Design, home office, Information Technology, INSURANCE, inventory, inventory control, access, Office, Microsoft Office Products, Mini-Tab, organizational, personnel, Press, processes, requirement, Sales, SAP, Siebel, Six Sigma, Author, Writer
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Resume Overview
School Attended
- Team Impact Christian University Ministry Lumuel Penn Career Center
Job Titles Held:
- Vince Specialist Customer Service Supervisor
Degrees
- Diploma
Graphic Design Certificate Anacostia Sr High School, Washington, DC. Diploma Green Belt Six Sigma Certification, Stamford, CT. Black Belt Six Sigma Certification, Stamford, Ct.
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