Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.
Hands-on individual boasting a career spent managing administrative tasks in fast-paced offices with relative ease.
Skills
Database management
Electronic authorization processing
Loading and unloading
Staging and sorting
Materials movement
RF scanner
Certified Pallet Jack Operator
High-energy attitude
Quality control
POS systems
Cash register operation
Payment processing
Credit and cash transactions
Cash counting machine operations
Staff mentoring
Cash management
Mixing cleaning chemicals
Contract development and management
Education and Training
Washington High School, Expected in – –High School Diploma: - GPA:
GPA: 3.4
Experience
Saddle Creek Logistics - CNA Edwardsville, IL, 04/2022 - Current
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Have experience working in hospitals
work with kids
Metasource - Call Center Representative Denver, CO, 08/2021 - Current
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Consulted with customers to resolve service and billing issues.
Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
City Of Raleigh North Carolina - Verifier Raleigh, NC, 01/2021 - 08/2021
Maintained clean and orderly environment by wiping down counters, sanitizing tables and removing trash and debris.
Maneuvered forklift over and around loaded pallets, boxes and other materials.
Maintained current forklift training and certification as required by company policies.
Examined empty pallets for damage and moved pallets to proper storage areas.
Loaded or unloaded shipments on trucks.
Walmart - Call Center Representative City, STATE, 08/2020 - 01/2021
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Documented conversations with customers to track requests, problems and solutions.
Maintained strong call control and quickly worked through scripts to address problems.
Assessed customer account information to determine current issues and potential solutions.
Consulted with customers to determine best methods to resolve service and billing issues.
Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Trained new employees on processes to promote productivity team-wide.
Handled escalated customer service concerns to preserve revenue streams from key customers.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Managed high-volume of inbound and outbound customer calls.
Reviewed files, records and other obtained documents to respond to customer requests.
Company Name - Experience
Training Manager , Cashier City, State, 11/2017 - 06/2020
Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance.
Managed new employee orientation training process for more than a number employees each year.
Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
Operated cash register for cash, check and credit card transactions.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Ordered and received products and supplies to stock kitchen areas.
Transitioned between breakfast and dinner service.
Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.
Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Cashier Walmart Processed POS transactions, including checks, cash and credit purchases or refunds.
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