Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.
Skills
MS Office proficient
Strong sense of banking ethics
Safe and vault operation
International funds transfer process expertise
Currency and coin counter
Debt and credit management
Excellent communication skills
Approachable
Energetic
Friendly
Strong work ethic
Practiced knowledge of bank security systems
Call center operations
Call documentation skills
Data entry
Data gathering
Professional telephone voice
Resolving issues
Call control skills
Education and Training
John F Kennedy Senior High SchoolBloomington , MNExpected in 06/2008 – –High School Diploma: - GPA:
Experience
Dattco - Universal MSR East Haddam, CT, 12/2017 - Current
Maintained confidentiality of bank records and client information.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Adhered to financial services security and audit procedures.
Trained employees on cash drawer operation.
Identified and reported suspicious behavior to security personnel as appropriate.
Directed specific questions to appropriate branch personnel.
Opened new customer accounts, including checking, savings and lines of credit.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Examined checks for identification and endorsement.
Balanced daily cash deposits and vault inventory with zero error rate.
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Prepared official checks for customer and internal bank needs.
Crane Co. - Van Driver Richmond, VA, 05/2016 - 03/2018
Documented and maintained daily logs, expense reports, trip reports and inspection reports.
Navigated and planned each route with up-to-date GPS support, accounting for weather or construction delays to prevent costly and avoidable delays.
Mastered state, local, and federal traffic laws and regulations, resulting in safe on-time deliveries and satisfied customers.
Sheldon Independent School District - Branch Manager Houston, TX, 02/2014 - 10/2017
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Increased efficiency and drove branch revenue by optimizing daily operations.
Designed sales and service strategies to improve revenue and retention.
Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Worked with regulatory representatives to complete accurate filings and maintain compliance.
Networked within communities to identify and capitalize on business opportunities.
Evaluated budget plans and current costs to project trends and recommend updates.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.
Compiled operational and risk reports detailing financial metrics to help management make proactive decisions.
Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
Planned and coordinated risk mitigation strategies to protect company assets.
Separan INC - School Bus Aide City, STATE, 01/2008 - 09/2015
Assisted students with physical and mental limitations to safely get on and off bus.
Developed and strengthened good relationships with staff, students and families.
Worked to be good role model to students by demonstrating positive behaviors, maintaining appropriate dress and showing solid work ethic.
Provided knowledgeable and speedy response to all emergency incidents.
Helped drivers monitor and manage student actions to maintain bus safety.
Accompanied driver and children on bus route to keep students safe and protected.
Supervised safe and orderly entry and exit of bus riders and physically assisted those with special needs.
Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.
Protected students from physical and verbal bullying.
Assisted with loading and unloading of riders in need of extra support.
Worked alongside students, parents and school personnel to provide all riders with safe and enjoyable experiences.
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