|Areas of Effectiveness: Excellent written and verbal communication skills. Strong attention to detail, handled confidential documents and information. Adhere to procedures for policy transactions and documentation. Handle customer problems and inquiries with a sincere desire to assist customers to reach a suitable resolution. Delivers prompt courteous service; works well with the public. Skills: Strong interpersonal, communication, and organizational skills. Capable of working efficiently in a fast-paced environment. Handle tasks simultaneously and in short periods of time. Ability to solve problems independently, accurately, and effectively. Bilingual (English/Spanish). Proficient in Microsoft Word, Excel, Access, Excel, Outlook, Intellidesk, IBM AS400, Artiva, Dacs, Typing 45 wpm, Premium, ANA, NOAH, Ten-key by touch, Image Right, Lexis Nexis, and Westlaw.|
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