LiveCareer-Resume

tutor resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Coordinated Hotel supervisor with more than 20 years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration. Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining, and entertainment offerings. Extensive background in hotel management positions for high-end resorts.

Skills
  • Elementary education
  • Group and individual instruction
  • Math skill evaluation
  • In-person tutoring
  • Homework assistance
Education
University of Phoenix Tempe, AZ Expected in 06/2012 Associate of Science : Hospitality Administration And Management - GPA :
Accomplishments


  • Supervised and help train over 10 employees.
  • Achieved and maintained top analyst in the district (over 500 employees) for over 3 months by completing training and each program with accuracy and efficiency.
Work History
Livius - Tutor
MA, State, 09/2019 - Current
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Taught and assisted students in such areas as math and reading and writing, creating tailored lesson plans and study guides on subject matter.
  • Developed student confidence though attentive instruction in math and reading applying positive reinforcement strategies.
  • Stressed importance of good study habits by encouraging students to create personalized study plans.
Alaska Denali Travel - Night Auditor
Fox Island, AK, 08/2018 - 10/2019
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Verified deposits, rectified discrepancies and processed end-of-day paperwork using OPERA with 100% accuracy.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
  • Looked over pending check-ins and payment processes to complete closing procedures.
Dfcu Financial - Credit Card Specialist
Madison Heights, MI, 07/2016 - 03/2018
  • Fielded 50 incoming customer calls to deliver high-quality solutions.
  • Developed and maintained tracking process for plastics and cardholder agreements to support business objectives and projected credit card volumes.
  • Generated reporting to aid leadership with information to determine future credit card goals.
  • Analyzed financial statements, bank records, and government databases to identify fraud and other instances of financial crimes.
  • Conducted preliminary investigations to confirm violations that occurred and obtained relevant documents and testimony from involved parties.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
Kimpton Hotels - Front Desk Agent
San Francisco, CA, 12/2014 - 07/2016
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Assisted at front desk when and handled purchases at gift shop.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Prepared weekly employee work schedules for team members.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Performed concierge services for guests.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
  • Explained details regarding property to acclimate patrons to resort environment.
  • Checked guests in out of hotel, made reservations and processed payments.

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Tutor
  • Night Auditor
  • Credit Card Specialist
  • Front Desk Agent

Degrees

  • Associate of Science

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