Triage/TA Hybrid Resume Example
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KatelynPatterson
Summary
Dedicated animal care worker with a broad knowledge of animal nutrition and behavior. Bachelors degree in animal science and first hand experience in domestic equine, exotic carnivore and small mammal care as well as emergency triage care. Detail-oriented worker that puts great emphasis on animal welfare and conservation.
Highlights
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Education
Bachelor of Science: Animal Science2016University of Minnesota - - City, State, United States
Related Experience
Veterinary Technician / Seaworld Parks - Langhorne , PA09/2021 - Current
- Prepared and labeled medications and instructed clients on administration.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Assisted with polishing, removing stains and plaque during dental procedures.
- Operated and performed maintenance on anesthesia, oxygen and monitoring equipment.
- Administered and monitored anesthesia for surgeries and operations
- Assisted and observed doctors intubating patients.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
Triage/TA Hybrid / Highmark Inc. - Saxonburg , PA02/2020 - 09/2021
- Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
- Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate treatment area.
- Performed physical examinations on patients and recorded heart rate, respiratory rate, temperature and other vitals upon arrival at the hospital.
- Assisted with appropriate restraining techniques during IV catheter placement, blood draws, radiographs and ultrasounds.
- Monitored patient vital signs during surgical procedures, and notified veterinarian of changes in stability.
- Filled medications for patients going home, placed IV catheters, delivered medication injections and subcutaneous fluids.
- Experience ordering and performing lab work such as CBCs, Chemistrys, PCV/TPs, and SNAP tests.
- Scrubbed, counted, and packed laceration instruments and drapes into packs for autoclave sterilization.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Changed oxygen tanks, replaced soiled bedding, cleaned dishes, and made myself available to assist technicians and veterinarians in procedures.
- Communicated with clients discharge instructions and estimates and effectively answered questions regarding medications or patient care.
Client Service Representative / Thies And Talle Management - Chisholm , MN02/2019 - 09/2021
- Greeted incoming customers to provide immediate, friendly and knowledgeable support
- Balanced the needs of multiple clients simultaneously in a fast-paced emergent environment
- Liaised between clients, internal departments and veterinarians
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Managed and updated physical and digital client account information to keep records accurate and current
- Took phone calls to assess current situations and determine potential emergencies that should be admitted
- Cleaned and disinfected exam rooms and common areas to prevent the spread of possibly infectious diseases.
Zookeeper Carnivore Intern / Little Rock Zoo - City , STATE05/2017 - 08/2017
- Gained experience working with a variety of small and large carnivores including tigers, bears, maned wolves, ocelots, capybaras, Indian crested porcupines, and bushdogs
- Became familiar with collection animals natural and personal history in order to learn each individual's normal behaviors
- Observed training sessions and participated in animal enrichment by evaluating effectiveness
- Learned thorough cleaning procedures and dietary routines
- Completed physically demanding tasks in extreme temperatures
- Was offered an extended internship based on my work performance during the summer
Caretaker / Leatherdale Equine Center - City , STATE08/2015 - 06/2016
- Adhered to high standards of safety, cleanliness and professionalism.
- Monitored animals' recovering from surgery and notified veterinarians of any changes.
- Cleaned stalls with horses, alpacas, pigs, goats, and some exotic animals from the zoo like ostrich and reindeer.
- Followed safety protocols when cleaning isolation stalls.
- Observed physical therapy and medical treatments to correct injuries and infections.
- Recognition of excelling in the workplace and rewarded by given a leadership role.
Volunteerism
- Presented on living with ADHD at the SCSU Embracing the Difference: The Ability Event in St. Cloud, MN. This annual event is a student led conference that the Rehabilitation program hosts. They have national and international speakers that discuss disabilty rights, inclusion, and advocacy. 2014, 2015, & 2017
- Presented on a teen panel of children of gay parents for Family Week in Provincetown, MA. I answered questions and spoke about my experience growing up with two moms. Summer 2010
- Volunteered to be a leader at the University of Arkansas's PEPNet iTransition Camp where we helped students who are deaf and/or hard of hearing prepare for college. Summer 2007-2009
Work Experience
Assistant Manager / Company Name - City, State02/2018 - 03/2020
- Delivered exceptional service by greeting and helping customers in a timely, friendly manner.
- Supported managers with organizing the store.
- Adhered to all company initiatives and exceeded established goals for each initiative.
- Helped customers by answering questions and locating merchandise.
- Maintained a professional tone of voice and words at all times, including during peak rush hours.
- Assisted customers by ringing up sales at registers and bagging merchandise.
- Recognition of excelling in the workplace and rewarded by given a leadership role as Assistant Manager.
Waitress / Company Name - City, State06/2016 - 12/2018
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Managed closing duties, including restocking items and reconciliation of the cash drawer.
- Actively complied with all health department regulations and rectified issues immediately.
- Routinely cleaned table settings, glassware, windowsills, counters, floors, storage areas and service refrigerators.
- Maintained a professional tone of voice and words at all times, including during peak rush hours.
Direct Support Professional / Company Name - City, State04/2015 - 07/2015
- Observed and documented client status and reported client complaints to the house manager.
- Planned, prepared and served meals and snacks according to prescribed diets. Provided transportation, assistance and companionship to clients.
- Facilitated games and other activities to engage clients.
- Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
- Handled and administered medications.
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Resume Overview
School Attended
- University of Minnesota
Job Titles Held:
- Veterinary Technician
- Triage/TA Hybrid
- Client Service Representative
- Zookeeper Carnivore Intern
- Caretaker
- Assistant Manager
- Waitress
- Direct Support Professional
Degrees
- Bachelor of Science : Animal Science 2016
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