Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.

  • Strong sense of banking ethics
  • Excellent communication skills
  • Account coding specialist
06/2013 to 08/2019 Traveling Teller Belfor | Kernersville, NC,
  • Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
  • Earned good attendance record and built reputation for being on time and ready to work.
  • Protected company brand and improved customer satisfaction by finding creative solutions to problems arising from deliverables.
  • Improved profit margins by streamlining operations and workflow and negotiating new vendor contracts for materials and supplies.
02/2012 to 06/2013 Administrative Assistant Clifton Larson Allen | Saint Joseph, MO,

Managed office of 50 Real Estate Agents

05/1999 to 08/XXX8 Office Manager SS&B Real Estate | City, STATE,

Improved productivity initiatives, managed accounts, coordinated itinerary and scheduled

  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Increased office organization by developing more efficient filing system and customer database protocols.
  • Increased field productivity by reorganizing installation methods and teams.
  • Elevated customer satisfaction ratings
  • Saved costs by soliciting vendor quotes to ensure optimal material purchase pricing.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Strengthened community outreach by coordinating fundraisers, including managing marketing, vendor relations and volunteer supervision processes.
  • Cultivated community relations and worked with teams to ensure program optimization.
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to
  • Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating
  • Supported clerical needs of more than 4 brokers, including taking messages, scanning documents and routing business correspondence.
  • Maintained impeccable office organization to support efficiency, professionalism and performance
  • Scheduled appointments and maintained master calendar.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, prepare settlement packages and interpret information for daily report generation.
  • Liaised directly with customers to meet needs and maintain satisfaction.
  • Updated employee paperwork and records.
  • Evaluated and identified ineffective workflow processes to devise and implement solutions which achieved greater productivity and personnel performance.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Completed billing, collections and reporting duties on daily basis.
  • Managed office inventory by maintaining documentation of stock.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Wrote professional business correspondence.
  • Enhanced customer satisfaction ratings by resolving account issues efficiently.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Oversaw office financial management, including AP/AR and payroll administration.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Managed financial documentations such as expense reports and invoices.
  • Ensured that all operations met federal and state laws.
  • New supply orders.
  • Served as main point of contact for outside vendors.
Education and Training
Expected in No degree | American River College, Sacramento, CA GPA:
Expected in | Accounting Technology And Bookkeeping River City College , Sacramento , CA GPA:

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School Attended

  • American River College
  • River City College

Job Titles Held:

  • Traveling Teller
  • Administrative Assistant
  • Office Manager


  • No degree
  • Some College (No Degree)

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