Transportation Manager Resume Example
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TRANSPORTATION MANAGER
Summary
Transportation Professional with 20 + years of experience working directly in the transportation industry with logistics and warehousing operations with 15+ years in the truck rental and leasing industry; posses B.S. degree in Business Communication and has impeccable written and verbal communication skills, and excellent interpersonal skills. Analyze contractual commitments, customer specifications, design changes and other data to plan and develop logistic concepts and strict timelines through personnel training with employees, and or carriers follow-up as needed assisting our customer service and sales areas to ensure customer satisfaction with deliveries. Management support in building the relationship with carriers and vendors to achieve mutual support within structured, and or changing demands, with current and or re-negotiated rates and guidelines as needed in the trucking industry. I have trained drivers, warehouse and or other staff personnel with various safety and company S.O.P. guidelines within my role within Safety Compliance. TMS used for daily operations for all carriers. I traveled to promote training for improving skills for qualification within compliance partnerships with D.O.T. and OHSA within auditing and retraining throughout Regional areas to maintain company and federal standards within my position. Years of service involving customers and with sales support needed for accounts. Managing asset based fleets as well. Working with customer service to reach excellent customer standards with deliveries for LTL, Truckload, and Bulk carriers. Planning with manufacturing inbound and outbound loads
*Customer Service & Customer Relations
*Cost Efficiency and Streamlining
*Detail Oriented and Organized
*Safety Training and Delegating
*Results Oriented
*Driver Recruiting
*Contract negotiations with carriers, and maintenance vendors
*Holding carriers and vendors accountable for service and account for those expenses by reviewing contracts, claims, and CASS payment instructions
*Building customer and carrier relationships
*Routing routes and dispatching drivers
*Holding driver accountable for times on routes, safety, and coaching
Skills
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Accomplishments
Project Planning set up new and or current staffing.
Documentation reported and documented unsafe conditions equipment and or injury.
Supervision trained drivers and warehouse personnel duties to company standards.
Compliance D.O.T. , OSHA, and Company Standard Operating Procedures
Experience
12/2012 to Current
Transportation ManagerQuality Custom Distribution － Opelika , AL
- Improved relationships with various departments within Syngenta working with Transportation.
- BSHI project helped with internal flow using the Transportation Management System (T.M.S.).
- Trained all Bulk Carries on delivery expectations, and guidelines for Syngenta Crop Protection before busy in season to include going over D.O.T.
- compliance.
- Managed four bulk carriers during in season successfully.
- Enforcing Syngenta expectations for ETA's and or late delivery communication.
- Conducting continuous follows -up carrier training as needed to include upper management involve enforcing the training and responsibilities for each carrier.
- Cleaned up CASS System after meeting with training many carriers with coaching with Syngenta Crop Protection billing procedures including our railroad vendors.
- Currently working on largest LTL carriers on this process.
- Collected over $300,000.00 in 2013 from carriers, which were overpaid.
- In 2014 collected over $100,500.00 so far this year.
- 2015 Cost savings over a million dollars in cost avoidance.
- Collected over $101,000.00 in overpayments from carriers in 2016.
- Incident, and accident investigations with carriers making them accountable including asking for feedback on how this driver behavior will change in the future and to include in their next safety meeting, and driver information board to alert other drivers and other personnel within their organization with updated safety information.
- D.O.T.
- Carrier Compliance reporting and carrier reviews to include working with safety personnel of those carriers with non-compliance reviews.
- Maintain constant visual on carriers through carrier websites, and communication with operations and sales partners.
- Managing bulk, less than truck load and truck load carriers for deliveries, and issues with other transportation operations, loss freight to freight claim investigation, and spill investigations with safety managers.
- Held Bulk Training for Bulk and Truck Load carriers regarding Syngenta procedures within operational guidelines and understanding carrier accountability on Syngenta loads through scheduled conference calls.
09/2009 to 11/2012
Transportation ManagerQuality Custom Distribution － Apopka , FL
- Managed several states routing and dispatch to include all D.O.T.
- compliance, and OHSA Company S.O.P.
- guidelines.
- Driver recruiting, training and counseling to include terminations as needed.
- Accident investigation to discover root cause, and adding additional training.
- Partnering with sales department in problem areas of deliveries.
- Sole contact with customer service to discuss product promotions, to peak season coverage.
- Ensured updated training was added to driver delivery procedures, and added open forum with drivers with customer service, bringing up concerns on routes, and working out problem solutions within delivery operations.
- Customer Service Care and Support.
- Completed routing, and contracted with various carriers and vendors as needed for complete routes needed for outbound and inbound coverage's.
- Peak seasons, and product sale specials for delivery and product returns within the transportation operation during those times as needed.
- I made deliveries myself during many of these times or and covering routes as needed.
- Experienced in Appian Routing System preparing daily delivery routes.
- Planned with manufacturing inbound loads for outbound deliveries.
- Negotiated contracted carriers, and outside vendors, and monitored performance and rate structures of those carriers and contract renewals.
- Staying within budgets for projected expenses, and explanations for over contract guidelines.
- Monitoring carrier safety and operation compliance.
- Trained drivers with route deliveries and returns working with customers.
- Assisted sales with customer issues, and peak season needs.
- Routing and maintaining asset based fleet.
12/2008 to 09/2009
Bickford Senior Living
- I went back to school to finish my Bachelor's Degree.
03/2005 to 12/2008
Compliance ManagerArena Investors Lp － Carmel , FL
- Manage and ensure East Coast compliance with all D.O.T rules and regulations; audits and follow up with business centers from Massachusetts to Florida.
- Ensure updated company SOPs at Business Centers and enforced with employees and independent contractors monitoring personnel training.
- Working with customers to fill contract obligations with routing, and customer satisfaction in a 3 PL environment including audits for those managed site locations, routing, driver placement for customer accounts.
- Resolving disputes with both companies being 3PL and customer for resolution and problem solving.
- Writing warehouse procedures and hired staffing personnel positions.
- Auditing carriers for performance and measuring contract rates with service.
- Working with carriers, and outside vendors to understand company expectations enhancing the partnership relationships.
- Effectively cutting expenses and maintaining performance quality with carriers and other vendors.
- Managed nationwide D.O.T.
- compliance for all carriers.
- OSHA Regulations, and Hazmat audits, and training.
- Trained managers to work carriers, and owner operators to set expectations for successful routing.
- Managed customer operations and or complaints including with sales departments.
- Trainer for all personnel hired to include orientation responsibilities.
- Hired personnel needed.
- Budgets and finance with profit and loss within.
Education and Training
08/10
Associates of Arts DegreeUniversity of Phoenix － City, State
11/12
Bachelor of Science: Business CommunicationUniversity of Phoenix － City, StateBusiness Communication
2009
Microsoft Word, Excel & PowerPoint; Conversational Spanish, Business Leadership
Various safety trainings and also sales training with past employers
Estimator for Tractor and Trailer repairs/General Manager for 3 years at J &T Truck Repair
Recruiter for CDL drivers, warehouse and operation personnel throughout career
My career also includes outside and inside sales for over 20 years with building customer relationshipsAlamance Community College － City, State
Certifications
United Way Mentor Program
*Local Food Bank in Graham, NC
*S.A.F.E. (Southern Alamance Family Empowerment) Alamance County-Interviewer- Local Food Bank (Saturdays)
*Language Civic Courses - English second language for students volunteer Alamance Community College (Tuesdays and Thursdays)
Skills
Auditing, billing, Budgets, coaching, Compliance reporting, counseling, customer satisfaction, Customer Service, delivery, drivers, English, finance, General Manager, inside sales, Leadership, Managing, Mentor, Excel, PowerPoint, Microsoft Word, next, Peak, personnel, personnel training, PL, problem solving, profit and loss, quality, recruiting, Recruiter, repairs, Routing, safety, sales, sales training, Conversational Spanish, staffing, Trainer, Transportation, websites
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Resume Overview
School Attended
- University of Phoenix
- Alamance Community College
Job Titles Held:
- Transportation Manager
- Compliance Manager
Degrees
- Associates of Arts Degree
Bachelor of Science : Business Communication
Microsoft Word, Excel & PowerPoint; Conversational Spanish, Business Leadership Various safety trainings and also sales training with past employers Estimator for Tractor and Trailer repairs/General Manager for 3 years at J &T Truck Repair Recruiter for CDL drivers, warehouse and operation personnel throughout career My career also includes outside and inside sales for over 20 years with building customer relationships
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