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Translator Resume Example

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TRANSLATOR
Summary

Skilled as a manager offering proven leadership, problem-solving and team-building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in developing opportunities to improve day-to-day operations and bottom-line profits. Motivating Team Lead with 4 years of experience in leadership roles. Skilled at designing and following production schedules with proven history of maximizing productivity for team production. Dedicated to safety, efficiency and proactive organization.

Skills
  • Issue and conflict resolution
  • Contract development and management
  • Key accounts and territory management
  • Project management
  • Lead generation
  • Staff development
  • Organization
  • Problem resolution
  • Supervision
  • Communications
  • Customer service
Experience
Translator
Guadalajara, MexicoSelf Employed/May 2013 to Current
  • Used knowledge of cultural background to understand idiomatic meanings of specific expressions.
  • Taught lessons encompassing range of skill-building activities for speaking, writing, reading and listening.
  • Provided full Eglish to Spanish translation services.
  • Reviewed and updated existing translations to conform to contemporary trends and developments in Eglish language communication.
  • Developed understanding of specialized concepts for translation by consulting subject matter experts and other colleagues.
  • Worked with clients to establish translation requirements and scope, checking in following submission of work to verify satisfaction and understanding.
  • Delivered real-time, accurate oral translations and interpretations for clients.
Manager
Victoria, TXWhataburger Restaurants LLC/Apr 2015 to Apr 2020
  • Conducted new hire orientations to provide company information, establish performance requirements.
  • Prepared employees for assignments by establishing and conducting orientation and training programs.
  • Optimized processes by training employees to apply industry best practices and observe all protocols.
  • Created agendas and communication materials for team meetings.
  • Earned reputation for good attendance and hard work.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Delivered fresh and hot burger to customer locations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Offered coupons and special deals to increase quantity of customer spending.
  • Cross-trained employees to do other jobs within business, increasing job skills and productivity.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Call Center Representative
Jalisco , Mexico Beliveo/Jan 2013 to Jun 2013
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
Cashier
Victoria, TXTaco Bell/Jun 2013 to Aug 2013
  • Read weekly sales inserts and monitored price changes.
  • Helped customers find specific products, answered questions and offered advice.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Processed customer payments quickly and returned exact change and receipts.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Worked closely with front-end staff to assist customers.
Education and Training
High School DiplomaDel Valle High SchoolMay 2012Del Valle, TX
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Resume Overview

Companies Worked For:

  • Self Employed
  • Whataburger Restaurants LLC
  • Beliveo
  • Taco Bell

School Attended

  • Del Valle High School

Job Titles Held:

  • Translator
  • Manager
  • Call Center Representative
  • Cashier

Degrees

  • High School Diploma

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