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Training Coordinator/Data Configuration Resume Example

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TRAINING COORDINATOR/DATA CONFIGURATION
Summary
[Job Title] driven to improve morale, decrease turnover and improve productivity. Background in [Software Name 1], [Software Name 2] and [Software Name 3].
Skills
  • Word, Excel, PowerPoint, Outlook, Professionals in Human Resources AssociationPeopleSoft, HRIS, Sherlock, Nasco, Pay Span and Vital. Credentialing, Case Management, Banking, Training Coordinator, Human Resources, Health Insurance, and Housing AuthorityStrategic thinker
  • Detail-oriented
  • Training and development
  • Employee relations
  • Regulatory compliance
  • Compensation administration
  • New hire orientation
  • Claims file management processes
  • Database management
  • Report writing
  • Team player
  • Critical thinker
  • Patient and diligent
  • Patient and diligent
  • Troubleshooting proficiency
  • Exceptional telephone etiquette
  • High customer service standards
  • Employee relations specialist
  • Conflict resolution proficiency
  • Conflict resolution proficiency
  • Customer service management expertise
  • Customer service management expertise
  • Strong problem solving ability
  • Training manual contributor
  • Customer Relationship Management software (CRM)
  • Case planning
  • Active listening skills
  • Seasoned in conflict resolution
  • Telephone inquiries specialist
  • Self-directed
  • Time management
  • Time management
  • Professional and mature
  • Resourceful
  • Understands grammar
  • Strong interpersonal skills
  • Proofreading
  • Proofreading
  • Human Resources Management (HRM)
  • AR/AP
  • Report writing
  • Report development
  • Claims appeal procedures
  • Insurance eligibility verifications
Experience
Training Coordinator/Data Configuration07/2016 to CurrentThe Boston GlobeTaunton, MA
  • Effectively communicate with customers via telephone, email and chat.
  • Maintain an in-depth knowledge of our products (The Boston Globe, BostonGlobe.com, and Boston.com).
  • Coordinate with internal resources to troubleshoot and solve customer issues.
  • Provide accurate and timely information to our customers.
  • Make use of internal tools for documenting customer interactions and feedback.
  • Actively participate in ongoing team and individual training.
  • Regularly contribute to process improvements.
Professional Customer Service Specialist04/2016 to 07/2016Robert Half/Health Services AdministratorsRumford, RI
  • with experience primarily in the Healthcare, Public Housing, and Banking industries.
  • Ability to multitask while paying great attention to detail to ensure accuracies.
  • Trained in employee onboarding, drug screening, background checks and other Human Resources associated functions such as FMLA and LOA.
  • Excellent communication skills both verbally and written.
  • Uncanny ability to de-escalate issues and resolve customer inquiries.
Provider Services Associate10/2015 to 03/2016Blue Cross and Blue Shield of MassachusettsHingham, MA
  • Answered incoming phone calls from health care providers (i.e.
  • physician offices, clinics) and identify the type of assistance the provider needs (i.e.
  • benefit and eligibility authorizations for treatment and claim adjustments.
  • Focused on resolving issues on the first call, navigated through the appropriate computer systems to identify the current status of the issue and provide appropriate response to caller.
  • Completed the documentation necessary to track provider issues and facilitate the reporting of overall trends.
  • Met the performance goals established for the position in the areas of: efficiency, call quality, provider satisfaction, first call resolution and attendance.
Human Resources Service Center Representative09/2014 to 09/2015Fresenius Medical CareWaltham, MA
  • Served as initial point of contact for employees with routine HR related inquiries and issues.
  • Served as initial point of contact for managers needing routine HR systems and process support.
  • Provided information to employees on HR/ employment policies and practices.
  • Processed HR and benefits transactions and supports the auditing of information.
  • Responded to routine inquiries from executives, managers and employees relating to general HR policies, practices, processes and systems.
  • Performed Enrollment and Processing of employee benefits via Blue Cross and Blue Shield, Metlife, and United Health Care live database.
  • Processed FMLA and LOA inquiries through PeopleSoft system.
Broker Support Administrator03/2014 to 06/2014Aerotek/ADPAugusta, GA
Customer Response Center Representative10/2012 to 06/2013State Farm Insurance CompaniesAtlanta, GA
  • Excelled in the ability to handle a variety of customer service and administrative tasks and resolve customer issues.
  • Demonstrated proficiency within a high-volume call center environment.
  • Gained experience with finding solutions for unhappy customers.
  • Consistently achieved quality metrics.
  • Answer insurance-related questions from callers.
  • Take payments and answer bill related questions.
  • Take initial loss reports and provide claim personnel contact information.
Case Manager Liaison01/2012 to 09/2012Atlanta Housing AuthorityAtlanta, GA
  • Served as first point of contact for housing participants, faculty and staff calling or visiting the main administrative office.
  • Managed participant files, provided prompt, courteous and knowledgeable assistance.
  • Transformed previously manual processes relating to participant reexamine records into an efficient, computerized system.
  • Exposed overcharges and double billing to recover over $35,000 in erroneous payments and prevent their recurrence.
Client Service Representative09/2008 to 08/2011Boston Mutual Life Insurance CompanyCanton, MA
  • Researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.
  • Led "cleanup" of company database and files during tax season.
  • Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times.
  • Efficiently processed customer requested documents, such as Change of Beneficiaries, Cash Surrender, Change of Ownership, and Loan request forms daily.
Customer Service Representative03/2006 to 11/2007Utilities Protection CenterDuluth, GA
  • Successfully created "locate tickets" within a call center environment to notify utility locators to visibly mark all utility lines in an area that is to be excavated.
  • Provided service for contractors, utility workers, and homeowners.
Banker06/2003 to 03/2005North Easton Savings BankNorth Easton, MA
  • Hired specifically as an In-Store Banker for the bank's very first In-Store and the only individual within the company with this title during this time.
  • Utilized the "one stop shop" advantage of all account products, including Equity Line of Credit, Refinanced Mortgages, and Personal loans.
  • Efficiently trained in all Head Teller functions, lending authority, underwriting, and product knowledge of various accounts from commercial checking, IRA accounts, and Certificates of Deposit.
Education and Training
DiplomaSnowden International High SchoolBoston, MA
Skills
administrative, attention to detail, auditing, Banking, benefits, billing, call center, Case Management, com, Excellent communication, Credit, client, customer service, database, documentation, email, Equity, financial, forms, HRIS, Human Resources, HR, Insurance, mark, Excel, office, Outlook, PowerPoint, Word, PeopleSoft, personnel, policies, processes, quality, reporting, tax, telephone, phone, troubleshoot, type, underwriting, written Professional and friendly Careful and active listener Multi-tasking
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Resume Overview

Companies Worked For:

  • The Boston Globe
  • Robert Half/Health Services Administrators
  • Blue Cross and Blue Shield of Massachusetts
  • Fresenius Medical Care
  • Aerotek/ADP
  • State Farm Insurance Companies
  • Atlanta Housing Authority
  • Boston Mutual Life Insurance Company
  • Utilities Protection Center
  • North Easton Savings Bank

School Attended

  • Snowden International High School

Job Titles Held:

  • Training Coordinator/Data Configuration
  • Professional Customer Service Specialist
  • Provider Services Associate
  • Human Resources Service Center Representative
  • Broker Support Administrator
  • Customer Response Center Representative
  • Case Manager Liaison
  • Client Service Representative
  • Customer Service Representative
  • Banker

Degrees

  • Diploma

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