Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Project Management Specialist
Top performing professional with over 22 years experience, exceeding expectations, building exceptional client/company relationships, all while maintaining an outstanding level of efficiency in service provision. Specializing in the areas of project and operations management.

  • Industry best practices
  • Resource allocation
  • Customer rapport building
  • Employee performance assessment
  • Conflict resolution
  • Account management
  • Team development
  • Project management abilities
  • Organizational strengths
  • Quality control
  • Promotional support
  • Senior leadership support
  • Business process re-engineering
  • Workforce training
  • Policies and procedures implementation
  • Incidents management
  • Computer proficiency
  • Financial Management
  • Case management
  • Management
  • Public relations
  • Ability to prioritize
  • Safe equipment operations
  • Event coordination
  • Interviewing
  • Product assembly
  • High-energy attitude
  • Data management
  • Advice and assistance
  • Financial counseling
  • Effective customer communication
  • Budget counseling
  • Detail-oriented
  • Problem solving
  • Risk management expertise
  • Reliable
12/2017 to Current TPS Foam/Primer Sprayer Leaffilter North, Llc | Petersburg, VA,
  • Learned new testing methods through continued education and research.
  • Conducted inspections of surface preparation coatings applied to product structures, including primer, mid-coat, top-coat and powder coatings.
  • Prepared metals for industrial processes by cleaning and removing impurities from raw materials.
  • Operated heavy machinery to prepare metal products according to customer specifications.
  • Fabricated and altered parts with metal hammers, punches, drills and shears.
  • Kept all work areas neat and organized, removing debris and waste and placing refuse into proper receptacles, maximizing efficiency, productivity and professionalism.
  • Planned fabrication process by using plaster molds, models and computer graphics software.
07/2012 to 09/2017 Fitness Director/Operations Manager Anytime Fitness | City, STATE,
  • Assessed upcoming projects to forecast projected resource requirements.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Trained, mentored and supported training staff and fitness personnel, providing regular performance review, feedback and coaching in deficient areas.
  • Managed daily operations, including supervising multiple team members across.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Serving as Project Manager in the organization and development of company wide and outside client requested programs/venues.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
10/2010 to 07/2012 Financial Counselor/Support Coordinator Wright And Associates | City, STATE,
  • Counseling disaster surviving families on all aspect of financial stability; explaining and advising on options and best practices for gaining and maintaining financial
  • Assisting disaster surviving families with obtaining support related to survivor benefits, budgeting, college savings plans, health care (TRICARE & MEDICARE), long term care insurance, asset allocation, retirement savings, and life insurance.
  • Prepared budgets, financial education tools and referrals on behalf of clients.
  • Reviewed credit reports to identify debt and determine best-fit strategies for consolidating or eliminating balances.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Coordinating with Casualty Assistance Center Benefit Coordinator/Specialist and ACS Support Coordinators in service delivery to survivors.
  • Counseled and accompanied clients in managing complex (closures, evictions, garnishments, repossessions, etc.) in coordination with applicable agencies to resolve issues.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • • Provided guidance on life skills and supportive counseling.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
01/2006 to 08/2009 Customer Relations Administrator Johnson Controls Inc | City, STATE,
  • Addressed inquiries from clients and relationship management department team members.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Advocate for strategic planning and development of customer contact methods and procedures
  • Provided preventative maintenance solutions for clients and vendors.
  • Quality Control Management responsibilities
  • Organized branch teams, branch service sale procedures, marketing plans and branch strategies.
  • Managed purchase orders, material cost and invoicing.
  • Development of policy and procedures related to health and safety
  • Addressed and resolved all escalated issues and maintained service loyalty.
  • Worked with managers to develop service improvement initiatives.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Provided detailed monthly departmental reports and updates to senior management.
Education and Training
Expected in 09/2009 Bachelor of Science | Business Management University of Phoenix, Tempe, AZ GPA:
Expected in 09/2011 MBA | Business Administration University of Phoenix, Tempe, AZ, GPA:
  • Events Planning, organizing and directing all Health and Wellness Resource Fairs from 2012 thru 2017
  • Organized and directed 5k charity runs with over 1000 in attendance from 2012 thru 2017
  • Organized charitable fundraisers and blood drives from 2012 thru 2017
  • Project Planning
  • Provided project controls, cost estimation, and other business support services to technical line management.
  • Product Inspection
    Inspected products to ensure highest quality.
  • Training
    Responsible for providing vision and guidance to all fitness personnel employees, training them on sufficient project plans and procedures.
  • Process Improvement
    Created new departmental procedures manual. Assessed organizational training needs.

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Resume Overview

School Attended

  • University of Phoenix
  • University of Phoenix

Job Titles Held:

  • TPS Foam/Primer Sprayer
  • Fitness Director/Operations Manager
  • Financial Counselor/Support Coordinator
  • Customer Relations Administrator


  • Bachelor of Science
  • MBA

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