Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Project Management Specialist
Top performing professional with over 22 years experience, exceeding expectations, building exceptional client/company relationships, all while maintaining an outstanding level of efficiency in service provision. Specializing in the areas of project and operations management.
Skills
Industry best practices
Resource allocation
Customer rapport building
Employee performance assessment
Conflict resolution
Account management
Team development
Project management abilities
Organizational strengths
Quality control
Promotional support
Senior leadership support
Business process re-engineering
Workforce training
Policies and procedures implementation
Incidents management
Computer proficiency
Financial Management
Case management
Management
Public relations
Ability to prioritize
Safe equipment operations
Event coordination
Interviewing
Product assembly
High-energy attitude
Data management
Advice and assistance
Financial counseling
Effective customer communication
Budget counseling
Detail-oriented
Problem solving
Risk management expertise
Reliable
Experience
12/2017 to CurrentTPS Foam/Primer SprayerLeaffilter North, Llc | Petersburg, VA,
Learned new testing methods through continued education and research.
Conducted inspections of surface preparation coatings applied to product structures, including primer, mid-coat, top-coat and powder coatings.
Prepared metals for industrial processes by cleaning and removing impurities from raw materials.
Operated heavy machinery to prepare metal products according to customer specifications.
Fabricated and altered parts with metal hammers, punches, drills and shears.
Kept all work areas neat and organized, removing debris and waste and placing refuse into proper receptacles, maximizing efficiency, productivity and professionalism.
Planned fabrication process by using plaster molds, models and computer graphics software.
07/2012 to 09/2017Fitness Director/Operations ManagerAnytime Fitness | City, STATE,
Assessed upcoming projects to forecast projected resource requirements.
Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
Trained, mentored and supported training staff and fitness personnel, providing regular performance review, feedback and coaching in deficient areas.
Managed daily operations, including supervising multiple team members across.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Serving as Project Manager in the organization and development of company wide and outside client requested programs/venues.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
10/2010 to 07/2012Financial Counselor/Support CoordinatorWright And Associates | City, STATE,
Counseling disaster surviving families on all aspect of financial stability; explaining and advising on options and best practices for gaining and maintaining financial
Assisting disaster surviving families with obtaining support related to survivor benefits, budgeting, college savings plans, health care (TRICARE & MEDICARE), long term care insurance, asset allocation, retirement savings, and life insurance.
Prepared budgets, financial education tools and referrals on behalf of clients.
Reviewed credit reports to identify debt and determine best-fit strategies for consolidating or eliminating balances.
Evaluated employee job performance and motivated staff to improve productivity.
Coordinating with Casualty Assistance Center Benefit Coordinator/Specialist and ACS Support Coordinators in service delivery to survivors.
Counseled and accompanied clients in managing complex (closures, evictions, garnishments, repossessions, etc.) in coordination with applicable agencies to resolve issues.
Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
• Provided guidance on life skills and supportive counseling.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
01/2006 to 08/2009Customer Relations AdministratorJohnson Controls Inc | City, STATE,
Addressed inquiries from clients and relationship management department team members.
Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
Advocate for strategic planning and development of customer contact methods and procedures
Provided preventative maintenance solutions for clients and vendors.
Quality Control Management responsibilities
Organized branch teams, branch service sale procedures, marketing plans and branch strategies.
Managed purchase orders, material cost and invoicing.
Development of policy and procedures related to health and safety
Addressed and resolved all escalated issues and maintained service loyalty.
Worked with managers to develop service improvement initiatives.
Achieved high customer satisfaction scores by de-escalating complaints quickly.
Provided detailed monthly departmental reports and updates to senior management.
Education and Training
Expected in 09/2009Bachelor of Science | Business ManagementUniversity of Phoenix, Tempe, AZGPA:
Expected in 09/2011MBA | Business AdministrationUniversity of Phoenix, Tempe, AZ, GPA:
Accomplishments
Events Planning, organizing and directing all Health and Wellness Resource Fairs from 2012 thru 2017
Organized and directed 5k charity runs with over 1000 in attendance from 2012 thru 2017
Organized charitable fundraisers and blood drives from 2012 thru 2017
Project Planning
Provided project controls, cost estimation, and other business support services to technical line management.
Product Inspection
Inspected products to ensure highest quality.
Training
Responsible for providing vision and guidance to all fitness personnel employees, training them on sufficient project plans and procedures.
Process Improvement
Created new departmental procedures manual. Assessed organizational training needs.
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