Focused host and togo with knowledge of customer service, time management and effective planning. Skilled at handling phone duties and reservations. Experienced in coordinating large-scale events and intimate dining. Proactive and friendly with almost 3 years of experience at Texas Roadhouse.
Waitress bringing enthusiasm, dedication and exceptional work ethic. Trained in customer service with in-depth knowledge of Texas Roadhouse. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards.
Skills
Customer Service
Food safety procedures
Menu knowledge
Guest experiences
Effective customer upselling
Seating assignment preparation
High-volume dining
Point of Sale (POS) system operations
Special dietary requirements
Dining customer service
Experience
Togo, 06/2017 - Current Landry's – Lake Charles, LA,
Earned reputation for good attendance and hard work.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Helped train new employees.
Helped develop new systems to make the process more efficient with management.
Carefully put orders together checking them and going over them with guests.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
Upsold items to paying customers, including smothered steak and loads on items, which helped to boost shift revenues.
Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
Managed closing duties, including restocking items and reconciling cash drawer.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Processed customers' payments and provided receipts.
Hostess, 06/2017 - Current Omni Hotels – New Haven, CT,
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Answered phones politely and promptly, accurately recording and confirming reservations.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Answered telephone to provide establishment information and take party reservations.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Inspected restrooms for cleanliness and availability of supplies every 15 minutes per shift.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Server, 06/2017 - Current Cafe La Trova – Miami, FL,
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Promoted desserts, appetizers and specialty drinks.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Team Member, 08/2018 - 05/2019 Nordson Corporation – Norwich, CT,
Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
Assisted at the drive-thru window by swiftly handling cash and credit card transactions.
Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Checked order accuracy and food quality before delivering to customers.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Education and Training
Bachelor of Science: Criminal Justice, Expected in - University of Cincinnati Blue Ash College - Cincinnati, OH GPA:
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