LiveCareer-Resume

togo resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Focused host and togo with knowledge of customer service, time management and effective planning. Skilled at handling phone duties and reservations. Experienced in coordinating large-scale events and intimate dining. Proactive and friendly with almost 3 years of experience at Texas Roadhouse.

Waitress bringing enthusiasm, dedication and exceptional work ethic. Trained in customer service with in-depth knowledge of Texas Roadhouse. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards.

Skills
  • Customer Service
  • Food safety procedures
  • Menu knowledge
  • Guest experiences
  • Effective customer upselling
  • Seating assignment preparation
  • High-volume dining
  • Point of Sale (POS) system operations
  • Special dietary requirements
  • Dining customer service
Experience
Togo, 06/2017 to Current
Landry'sLake Charles, LA,
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Helped train new employees.
  • Helped develop new systems to make the process more efficient with management.
  • Carefully put orders together checking them and going over them with guests.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Upsold items to paying customers, including smothered steak and loads on items, which helped to boost shift revenues.
  • Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
  • Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Processed customers' payments and provided receipts.
Hostess, 06/2017 to Current
Omni HotelsNew Haven, CT,
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Answered telephone to provide establishment information and take party reservations.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Inspected restrooms for cleanliness and availability of supplies every 15 minutes per shift.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Server, 06/2017 to Current
Cafe La TrovaMiami, FL,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Promoted desserts, appetizers and specialty drinks.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Team Member, 08/2018 to 05/2019
Nordson CorporationNorwich, CT,
  • Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Assisted at the drive-thru window by swiftly handling cash and credit card transactions.
  • Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
  • Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Checked order accuracy and food quality before delivering to customers.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Education and Training
Bachelor of Science: Criminal Justice, Expected in to University of Cincinnati Blue Ash College - Cincinnati, OH
GPA:

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Resume Overview

School Attended

  • University of Cincinnati Blue Ash College

Job Titles Held:

  • Togo
  • Hostess
  • Server
  • Team Member

Degrees

  • Bachelor of Science

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