Tier 1 Agent Resume Example Bickford Senior Living

TIER 1 AGENT

Summary

I am an energetic customer service call center representative who thrives in a fast-paces,dynamic environment, and I have been in the field long enough to know how to provide exceptional customer service through active listening and problem solving. As a dedicated store manager with more than [8] years in store management, I am well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales. Finally I am also a level-headed health professional who remains calm and effective in extremely difficult and stressful situations,and I have a strong belief in the importance of companionship and support in patient care. As a personal care aid I am well-equipped to provide emotional support in a comfortable, soothing environment.

Highlights

Call center management experience
Telecommunications knowledge
Dedicated to process improvement

Accomplishments

Exceeded corporate target for customer satisfaction for 3Product Sales

Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.

Experience

October 2013 to CurrentBickford Senior Living

Tier 1 Agent
October 2011 to March 2014Lineage Logistics － GA

Responded appropriately to the physical, emotional and developmental needs of patients.
Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
Helped patients move in and out of beds, baths, wheelchairs and automobiles.
Cooked appetizing and satisfying meals and snacks.
Scheduled and accompanied clients to medical appointments.
Maintained a clean, healthy and safe environment.
Assisted with patient transfer and ambulation.
Documents objective data and routine aspects of patient care.
Reported any unusual circumstances in the patients' condition or environment.
Helped residents programming goals and increase their independence.
Answered a constant flow of customer calls with up to [2] calls in queue per minute.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Referred unresolved customer grievances to designated departments for further investigation.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Managed high call volume with tact and professionalism.
Acted professionally and patiently when addressing negative customer feedback.
Met or exceeded service and quality standards every review period.

Owner/Operator
June 2000 to August 2008McMillan's Discount Beverage Darlington － STATE

Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Managed staff of [4] sales associates, [1] team leaders and [1] assistant managers.
Assigned employees to specific duties to best meet the needs of the store.
Reordered inventory when it dropped below predetermined levels.
Instructed staff on appropriately handling difficult and complicated sales.
Hired, trained and evaluated personnel in sales and marketing.
Examined merchandise to verify that it was correctly priced and displayed.
Planned budgets and authorized payments and merchandise returns.
Generated repeat business through exceptional customer service.
Conducted store inventories once per quarter.
Operated a cash register for cash, check and credit card transactions with [Number]% accuracy.
Priced merchandise, stocked shelves and took inventory of supplies.
Alerted customers to upcoming sales events and promotions.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Welcomed customers into the store and helped them locate items.
Educated customers about the brand to incite excitement about the company's mission and values.
Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Verified that all customers received receipts for their purchases.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Communicated clear expectations and goals to each team member.
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Strategically scheduled team members to maintain optimal staffing levels at all times.
Answered customer telephone calls promptly and in an appropriate manner.
Determined customer needs by asking relevant questions and listening actively to the responses.

Education

High School Diploma : Medical Office ManagementICDC College － StateMedical Office Management

Skills

10-key, Articulate, automobiles, budgets, call center, caregiver, Cash handling, cash register, cash register, closing, Computer literate, Credit, clients, customer relations, Customer service, data entry, Detail-oriented, fast, inventory, listening, marketing, Works, oral hygiene, bathing, patient care, personnel, policies, pricing, problem solving, programming, quality, sales, staffing, team player, telephone, time management, workflow

Resume Overview

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Tier 1 Agent Resume Example

DISCLAIMER

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Resume Overview

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