Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Multi-faceted individual with strong work ethic and 10+ years of customer service. Variety of skills including organization, team collaboration, communication, management, and data entry. Recognized for consistently having a positive attitude, smile, and encouraging a great work environment.

  • Training
  • Quality Assurance
  • Time management
  • Problem-solving
  • Communication
  • Multi-tasking
  • Organization
  • Works well under stress
  • Data entry
  • Billing
  • Cash Handling
  • Microsoft Office (Outlook, Word, Power Point, Excel)
Work History
06/2018 to Current
Terminator Marsden Holding Llc Tooele, UT,

Wire Termination- "Performed at the end of the wire to connect to a device" definition by Interconnect.

I terminate wire harnesses for military planes through Boeing. I contribute to my team by having an upbeat attitude, a quick and efficient work style, and strive to help our numbers grow. I am very interactive in our team meetings. I take responsibility for my mistakes, using them as learning opportunities.

  • Select the correct tools and parts for processes called out.
  • Use problem solving in real time.
  • Exceptional organizational skills to keep all parts from getting missed, damaged, or lost.
  • Excellent attention to detail, precise measurements, and I verify all parts, processes, and directions.
  • Assessed materials, parts and final products for quality, and problem solved defects.
  • Completed work according to schedule and helped struggling team members.
  • Closely inspected parts to ensure cleanliness and free of contaminants.
  • Identified and corrected defects to bring completed products in line with tolerances.


I have received 18 self inspection stamps and have exceeded expectations.

11/2016 to 06/2018
Shift Manager Belk Murrells Inlet, SC,

I began working at McDonald's in 2007 when I was 14 in Rapid City, SD. When I was eligible to move up to management, I did just that. I worked there on and off for 8 years, full time and part time, in Rapid City. When I moved to Dickinson, I started again as just a crew member and quickly moved back up to management. Five years in total as a shift manager.

  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Cash handling to complete transactions
  • Cash handling to close out tills and safe
  • Open and close store
  • Quick decision making/problem solving for unhappy customers
  • Delegated my team to work in designated areas, daily tasks, and operations.
  • Motivated staff to perform at peak efficiency and quality.


Food Safety Certified


04/2015 to 05/2016
Clinique Counter Manager Nexstar Media Group Panama City, FL,

I started at Ulta as a beauty advisor. Within a month, I was the new counter manager for a new brand coming into the store.

  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Greeted customers and helped with product questions, selections, and purchases including other in-store products/brands.
  • Created events to boost sales and bring in new clients.
  • Makeup and skincare application.
  • Actively listened to the needs to help clients choose the best product for their skin, within their budget.
  • Built lasting relationships with my returning clients.
  • Attended weekly sales conference calls with other regional stores.
  • Stocked shelves, maintained a clean appearance, and set up new/advertised product lines.


Counter Manager

Increased sales and kept them over 100% every week.

10/2014 to 04/2015
Receptionist/Sales Assistant American Family Insurance City, STATE,

I started here as a Receptionist answering calls, greeting clients, and organizing files. At this time I was not yet licensed to sell products to our clients.

  • Referred customers to various services by evaluating needs and providing recommendations.
  • Processed credit and debit card payments to complete purchasing experience.
  • Verified client information by analyzing existing evidence on file.
  • Accurately inputted all patient and insurance information into company's computer system.
  • Posted payments to accounts and maintained records.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Scheduled appointments for licensed agents in the office.

I decided to go back and go for my P&C license to sell appropriate products to our clients. I left because I moved to Dickinson, ND.

  • Worked to accommodate policyholder wants and needs regarding product, payment, and exceptional service.
  • Scheduled appointments for the sales agent and myself.
  • Upsold products after identifying client needs.
  • Obtained underwriting approval by completing application for coverage.
  • Kept clients in the loop when things may not have going as smoothly as expected.
  • Obtained correct information needed to move forward in creating the perfect policy for my client.
  • Built relationships with my clients.


Property and Casualty License in SD

Learned extensive data entry

Expected in
: Generals
Black Hills State University - Spearfish, SD
Expected in 06/2010
High School Diploma:
Central Highschool - Rapid City, SD,

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School Attended

  • Black Hills State University
  • Central Highschool

Job Titles Held:

  • Terminator
  • Shift Manager
  • Clinique Counter Manager
  • Receptionist/Sales Assistant


  • Some College (No Degree)
  • High School Diploma

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