LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

I am a hardworking, professional, friendly individual. I am bubbly, and love to be around people. I am experienced and gifted when it comes to relating to others and serving them in the best possible manner.

I highly respect those in authority, and I'm willing to listen to other's ideas and embrace team work.

I strive my best to do my job as accurately and as efficiently as possible, while still making the member feel welcome.

I have a lot of experience in customer service and working in the public. I enjoy making others feel at ease and taken care of especially while they may be dealing with circumstances that cause them stress and anxiety. If I can help make their experience less overwhelming, then I feel that I have succeeded in my position.

Skills
  • Teller training
  • Providing customer support
  • Client-focused service
  • Verifying orders
  • Cash handling
  • Highly responsible and reliable
  • Professional
  • Upbeat, outgoing and positive
  • Friendly
  • Extensive hospitality background
  • Honest and loyal
  • Strong sense of banking ethics
  • Exceptional customer service
  • Currency and coin counter
  • Safe and vault operation
  • Cash dispenser operation
  • Excellent communication skills
  • Approachable
  • Strong work ethic
  • Reliable
  • Practiced knowledge of bank security systems
  • Energetic
Education
Homeschool Vidor, TX, Expected in 04/2016 High School Diploma : - GPA :
Experience
Hudson Valley Federal Credit Union - Senior Teller
New Windsor, NY, 10/2021 - Current
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
  • Kept teller window areas clean, organized and fully stocked.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Completed monthly audits and managed overdraft reports.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Verified amounts and integrity of every check or funds transfer.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
  • Handled daily team scheduling and properly staffed shifts.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Counted as much as $500k in daily funds with manual and machine-assisted methods.
  • Reduced errors by double checking transactions.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Loaded/Balanced/Audited machines in compliance with the institutions guidelines.
  • Conflict resolution within my authority.
  • Creating safe, enjoyable work environments.
Jeld-Wen - Teller I
Mi, MI, 02/2019 - 10/2021
  • Offered every member exceptional service levels by remaining friendly and professional during every transaction.
  • Balanced daily cash deposits and vault inventory with little to no error rate.
  • Liaised between Credit union branches regarding best practices and operations.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Managed member referrals to help financial services team members capitalize on sales changes.
  • Verified amounts and integrity of every check or funds transfer.
  • Met or exceeded sales goals by promoting credit union products and services in every interaction.
  • Delivered prompt, accurate and excellent customer service.
  • Examined checks for identification and endorsement.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Processed cash withdrawals.
  • Maintained confidentiality of credit union records and member information.
  • Recommended additional products, services and benefits for Members.
  • Directed specific questions to appropriate branch personnel.
  • Processed treasury, tax and loan payments.
  • *Due to being short staffed I have also been gaining experience filling in in the call center after I completed the required amount of training.*
Traditions Spirits - Waitress/Head Hostess
Willis, OK, 10/2017 - 12/2018
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Calculated charges, issued table checks and collected payments from customers.
  • Increased sales of key menu items through effective upselling.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
James Brown's Gumbo House And Grill - Assembly Line Worker
City, STATE, 07/2016 - 10/2017
  • Positioned and aligned components to complete accurate assembly work.
  • Set and verified parts clearances to prevent jams or wasted materials.
  • Inspected finished parts and components for quality assurance and to uncover any final issues.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Properly stored hazardous materials to avoid injuries or contamination.
  • Reviewed project specifications and other documentation prior to job start to fully understand all tasks and required completion dates.
  • Built and packaged products to complete daily work orders.
  • Boxed, labeled and moved items to keep production lines moving swiftly.
  • Maintained work areas organized and neat, which enabled swift cleanup following each shift.
  • Supported quality assurance by visually inspecting items and removing defect parts.
  • Planned and implemented well-organized assembly strategies to produce products conforming to design specifications.
Company Name - Waitress
City, State, 08/2015 - 07/2016
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Additional Training
  • Call Center Training
  • Guide Training
  • Leadership BVS and Book Training

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resume Strength

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  • Formatting
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Resume Overview

School Attended

  • Homeschool

Job Titles Held:

  • Senior Teller
  • Teller I
  • Waitress/Head Hostess
  • Assembly Line Worker
  • Waitress

Degrees

  • High School Diploma

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