I am a hardworking, professional, friendly individual. I am bubbly, and love to be around people. I am experienced and gifted when it comes to relating to others and serving them in the best possible manner.
I highly respect those in authority, and I'm willing to listen to other's ideas and embrace team work.
I strive my best to do my job as accurately and as efficiently as possible, while still making the member feel welcome.
I have a lot of experience in customer service and working in the public. I enjoy making others feel at ease and taken care of especially while they may be dealing with circumstances that cause them stress and anxiety. If I can help make their experience less overwhelming, then I feel that I have succeeded in my position.
Skills
Teller training
Providing customer support
Client-focused service
Verifying orders
Cash handling
Highly responsible and reliable
Professional
Upbeat, outgoing and positive
Friendly
Extensive hospitality background
Honest and loyal
Strong sense of banking ethics
Exceptional customer service
Currency and coin counter
Safe and vault operation
Cash dispenser operation
Excellent communication skills
Approachable
Strong work ethic
Reliable
Practiced knowledge of bank security systems
Energetic
Education
HomeschoolVidor, TX, Expected in 04/2016 ā āHigh School Diploma: - GPA:
Experience
Hudson Valley Federal Credit Union - Senior Teller New Windsor, NY, 10/2021 - Current
Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
Kept teller window areas clean, organized and fully stocked.
Balanced bank's vault of daily cash for withdrawals and deposits.
Completed monthly audits and managed overdraft reports.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Verified amounts and integrity of every check or funds transfer.
Ordered checks, placed stop payment orders and conducted additional special services for customers.
Maintained optimal financial controls by securing funds and making accurate transactions.
Welcomed customers and offered pleasant service during entire transaction.
Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
Handled daily team scheduling and properly staffed shifts.
Took on additional shifts during busy periods to minimize staffing shortages.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Counted as much as $500k in daily funds with manual and machine-assisted methods.
Reduced errors by double checking transactions.
Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Loaded/Balanced/Audited machines in compliance with the institutions guidelines.
Conflict resolution within my authority.
Creating safe, enjoyable work environments.
Jeld-Wen - Teller I Mi, MI, 02/2019 - 10/2021
Offered every member exceptional service levels by remaining friendly and professional during every transaction.
Balanced daily cash deposits and vault inventory with little to no error rate.
Liaised between Credit union branches regarding best practices and operations.
Maintained optimal financial controls by securing funds and making accurate transactions.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Managed member referrals to help financial services team members capitalize on sales changes.
Verified amounts and integrity of every check or funds transfer.
Met or exceeded sales goals by promoting credit union products and services in every interaction.
Delivered prompt, accurate and excellent customer service.
Examined checks for identification and endorsement.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
Processed cash withdrawals.
Maintained confidentiality of credit union records and member information.
Recommended additional products, services and benefits for Members.
Directed specific questions to appropriate branch personnel.
Processed treasury, tax and loan payments.
*Due to being short staffed I have also been gaining experience filling in in the call center after I completed the required amount of training.*
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