Teller Resume Example Hudson Valley Credit Union

TELLER

Summary

I am a goal-focused Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and efficiency, as well as achieving branch goals. Self-motivated offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Consistently positive and friendly committed to reaching business and personal goals. I am attentive with over 2 years of experience in assisting Members to meet financial needs and referring Members to partners. Personable communicator talented in building rapport with customers by offering to assist in answering questions, providing details of product and service offerings, along with making sure the member is happy and satisfied with their overal experiance in the credit union. Driven to maintain confidentiality of bank records and client information.

Skills

Exceptional customer service
Cash dispenser operation
Strong sense of banking ethics
Currency and coin counter
Flexible
Reliable
Strong work ethic
Friendly
Approachable
Energetic
Safe and vault operation

Debt and credit management
Cash drawer balancing
Customer service
Credit and cash transactions
Coin counting
ID verification
Bank deposits
Customer assistance
Payment processing
Customer greeting

Experience

January 2018 to Current

Hudson valley credit unionNewburgh, NYTeller

Maintaining optimal financial controls by securing funds and making accurate transactions.
Maintaining confidentiality of bank records and client information.
Directing specific questions to appropriate branch personnel or management.
Increasing knowledge of banking products and services by actively participating in available training classes and workshops offered.
Processing cash withdrawals, deposits, transfers, loan payments.
Placing in referrals to help financial services team members capitalize on sales changes.
Conducting special services and account transactions for members, including ordering checks.
Promoting facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Delivering prompt, accurate and excellent customer service.
Adhering to regulatory and company security and audit procedures.
Increasing quarterly sales.
Offering to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
Fulfilling diverse duties to provide customer service, operate money counters, balance and replenish ATMs and maintain accounts.
Examining checks for identification and endorsement, along with making sure there is no fraudulent activity happening.
Offering every customer exceptional service by remaining friendly and professional during every transaction.
Recommending additional products, services and benefits for customers.
Researching and resolving customer issues on personal savings, checking and any other accounts they may have, If I'm unable to then I find the proper employee to help.
Training new employess on proper account transactions, procedures, cash handleing along with proper Id'ing of members.
Helping Teller office where needed, counting the Gls, helping count the vault.
Assisting Fellow peers if they need help with a transaction or member.
Improved customer satisfaction by finding creative solutions to problems.

November 2017 to December 2017

StewartsNewburgh, NYCashier

Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Maintained order and cleanliness of work areas in conformance with health codes.
Washed, peeled, cut and measured recipe ingredients.
Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
Verified compliance with all sanitation and safety requirements.
Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
Kept work areas, utensils and pans cleaned and sanitized.
Resolved customer concerns and relayed relevant information to supervisor.
Upheld food safety standards at all times.
Processed credit/debit card and EBT payments in electronic computer systems.
Greeted customers warmly and responded to requests for information.
Process lottery tickets.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Processed customer payments quickly and returned exact change and receipts.

November 2015 to November 2017

Dunkin' DonutsNewburgh, NYCashier

Helped customers find specific products, answered questions and offered advice.
Processed returned items in accordance with store policy.
Increased sales by suggesting specific purchases to customers, IE:
Processed customer payments quickly and returned exact change and receipts.
Worked closely with front-end staff to assist customers.
Resolved issues regarding customer complaints and escalated worsening concerns to Management.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Wiped down counters and machinery to remove debris and maintain cleanliness.
Trained new team members in cash register operation, stock procedures and customer service.
Greeted customers warmly and responded to requests for information.
Redeemed coupons and cross-sold products.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Prepared cold and hot food, Multitasking to make sure the line was moving and customers were happy.

Resume Overview

Companies Worked For:

Hudson valley credit union
Stewarts
Dunkin' Donuts

School Attended

Id'ingLaegnerDunkinStewaHigh-schooldlingemployeesexperienceoverallCUNY Prep Highschool

Job Titles Held:

Teller
Cashier

Degrees

Teller Resume Example

Resume Score: 80%

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