Self-motivated professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments.
National Society of Leadership and Success
In January, I started out as a P1 (the lowest position for a teller). By February, I was promoted to a P3 (the second highest position for a teller). I helped manage opening and closing times for the main branch. I processed sales referrals and promoted bank services and products. I established new customer accounts including checking, savings, lines of credit and loans. I balanced daily cash deposits and bank vault inventory with a zero error rate. I processed cash withdrawals. I trained an employees on cash drawer operation in late March. I adhered to Huntington National Bank security and audit procedures. I researched and resolved customer issues on personal savings, checking and lines of credit accounts. I examined checks for identification and endorsement. I processed treasury, tax and loan payments. I supplied tellers with coin and currency as needed. I maintained confidentiality of bank records and client information. I directed specific questions to appropriate branch personnel. I delivered prompt, accurate and excellent customer service by phone and in person. I addressed customers by name with a smile and direct eye contact. I supported the bank sales team by identifying customer needs and then promoting current offers to them. I referred customers with financial problems to other colleagues for assistance. I controlled and monitored the levels of cash in the teller drawer and following all check cashing and cash handling procedures. I dealt tactfully and efficiently with demanding customers. I accurately and efficiently solved customers' issues with an effective resolution. I worked as a part of the team to better serve the company and the customers. I had to accurately and efficiently keep track of my hours worked and submit a time card on time.
In June 2014, I was lucky enough to come back as part of the Guest
Experience Team and help Lisa Bockoski in her office. I assisted with scheduling and staff training. I was also responsible for making sure staff records were kept up-to-date. I helped respond to guest recovery issues
via e-mail, phone, and sometimes in person. I also served as part of the Guest Experience Team where I answered phones in the call center, overseen the shark touch tank, and interact with guests at the exit cart. The phone calls ranged from basic operation questions to guest recovery issues. When calls needed to be redirected, I redirected them efficiently and promptly. At the shark touch tank, I was responsible for making sure guests adhered to company policies. I also had to answer any questions guests had. At the exit cart, I had to make sure guests were pleased with their visit. If there was an issue, I was directly responsible for solving it.
I manage the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. I designed electronic file systems and maintained electronic and paper files. I maintain the front desk and reception area in a neat and organized fashion. I maintain an up-to-date department organizational chart. I disperse incoming mail to correct recipients throughout the office. I make copies, send faxes and handle all incoming and outgoing correspondence. I organized files, develop spreadsheets, fax reports and scan documents. I manage the day-to-day calendar for the company's senior director. I receive and screen a high volume of internal and external communications, including email and mail. I manage daily office operations and maintenance of equipment. I created and maintain spreadsheets using advanced Excel functions and calculations to develop reports and lists. I review all expense reports for accuracy and proper I supervise invoice processing, purchase orders, expense reports, credit memos and Indianapolis post receipts to appropriate general ledger accounts. I expense disclosure. payment transactions.
I maintained up-to-date knowledge of company policies regarding payments, returns and exchanges. I achieved high sales percentage with consultative, value-focused customer service approach. I computed accurate admission prices for purchase transactions. I worked as a team member performing cashier duties, product assistance and cleaning. I expressed appreciation and invited customers to return to the zoo. I was trained to do memberships. I managed quality communication, customer support and product representation for each client. I promptly responded to general inquiries from members, staff, and clients via e-mail and phone. I assisted customers with zoo and product complaints. I guaranteed positive customer experiences and resolved all customer complaints. I was responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. I regularly sought opportunities to up sell and add on additional merchandise. I communicated all supplies needs or issues to appropriate supervisors. I performed location opening duties, including counting cash drawers and checking all equipment for proper functioning.
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