LiveCareer-Resume

teller resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Financial services professional proficient in checking, savings and investment fund accounts and transactions. Assists customers in setting up new services, move funds and meet any banking need. Excellent verbal and written communication skills combined with open and upbeat nature. Organized and detail-oriented Customer service with over 6 years of cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute Teller adept at providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry. Goal-focused Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and efficiency, as well as achieving branch goals. Personable and dedicated Customer Service Representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Flexible customer service with six years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients. Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in busy call center settings. Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in solutions. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Skills
  • Account coding specialist
  • Cash dispenser operation
  • Qualified in commercial servicing
  • Bilingual in English and Spanish
  • International funds transfer process expertise
  • Excellent communication skills
  • Strong sense of banking ethics
  • Exceptional customer service
  • Currency and coin counter
  • Reliable
  • Sales expertise
  • Approachable
  • Energetic
  • Flexible
  • Strong work ethic
  • Friendly
Experience
03/2019 to 09/2019 Teller First Flight Federal Credit Union | New Bern, NC,
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Processed treasury, tax and loan payments.
  • Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by X%.
  • Balanced daily cash deposits and bank vault inventory with zero error rate.
  • Maintained accurate teller drawer using X to handle all customer bank transactions.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed customer referrals to help financial services team members capitalize on sales changes.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Processed [Number] cash withdrawals per [Timeframe] accurately and efficiently.
  • Scheduled staffing for multiple branch locations.
  • Managed opening and closing times for main branch.
  • Trained employees on cash drawer operation.
  • Supplied tellers with coin and currency as needed.
  • Reported daily averages and shortages to operations department.
  • Processed cash withdrawals.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
05/2018 to 09/2019 Front Desk Receptionist Akumin Inc. J Usf | Wesley Chapel, FL,
  • Completed basic maintenance and repair on office and facility equipment and escalated major issues to receptionist for timely resolution.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Assisted Front Desk Receptionist with various tasks, including setting up meetings and greeting special guess for special projects.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Conducted market surveys and industry studies to identify need and demand for new clientele.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel.
  • Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Responded to inquiries and room requests made online, by phone or email.
  • Signed for packages, recorded all deliveries and distributed to inter-company personnel.
02/2013 to 11/2014 Secretary Hilton Worldwide | Alcoa, TN,
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Created agendas, meeting notes and other documents to enhance collaborative process.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Completed supply orders and maintained appropriate levels of office supplies.
  • Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Revised and maintained master calendar for client appointments.
  • Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
  • Fostered productivity by coordinating itinerary and scheduling appointments.
  • Established clear and consistent administrative procedures to minimize errors and avoidable delays.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Education and Training
Expected in 11/2012 to to Bachelor of Science | Computer And Information Sciences Methodist Bilingual School, Honduras, GPA:
Expected in to to | Law (Pre-Law) UTH, Honduras, GPA:

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Resume Overview

School Attended

  • Methodist Bilingual School
  • UTH

Job Titles Held:

  • Teller
  • Front Desk Receptionist
  • Secretary

Degrees

  • Bachelor of Science
  • Some College (No Degree)

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