LiveCareer-Resume

teller resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Self motivated, attentive, consistently positive, and professional Teller with years of experience in customer service, support and problem solving. Personable communicator talented in building rapport with customers, offering strong communication, and upselling bank products and services. Works productively on teams as well as independently. Careful to maintain client confidentiality and bank security standards.

Skills
  • POS systems experience
  • Cash handling experience
  • Cash drawer maintenance
  • Strong mathematical skills
  • 5 years experience in customer service and interacting with people
  • Multilingual Speaker
  • Native Persian speaker
  • Fluent English speaker
  • Experience in working on a team to meet customer needs
  • Able to handle and prioritize situations in a fast-paced environment
  • Ability to establish and maintain relationships with customers and colleagues
  • Organized
  • Fast learner
  • Positive attitude
  • Multitasking ability
  • Attention to details
  • Problem-solving skills
  • Teamwork experience
  • Data entry skills
  • Strong typing skills
  • Proficient with Microsoft office
Education and Training
Saint Mary High School Iran, Expected in 01/2017 High School Diploma : - GPA :
Experience
First Community Bank - Teller
Summersville, WV, 01/2021 - Current
  • Welcomed customers and offered pleasant service during entire transaction.
  • Delivered exceptional service to customers in person or over telephone.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
  • Built and maintained client relationships through quality, professional, and personalized interactions.
  • Deliver exceptional customer service through having personalized and engaging conversations with customers, building trust relationship with customers, providing digital solutions, and connect them to the appropriate team member and partner which all leads to customers financial success.
  • Served large number of customers and delivered excellent customer service during high volume shifts as the only official teller for this branch for about 4 months and remained composed and professional in stressful situations.
  • Used knowledge of banking products and services to confidently educate customers about features and benefits.
  • Constancy develop my knowledge regarding bank products, services, and applicable fees using product database in order to better connect with unique financial needs of each customer.
  • Responded and assisted customers with account inquiries and updates.
  • Increased knowledge of digital services, mobile banking, and online banking by actively using tools and demos provided by digital services.
  • Educate customers, share the value of mobile banking options, and connect customers to technology.
  • Recognized transaction needs and educated clients on service and digital channels to assist with self-service.
  • Taking benefit of conversation starters to engage customers in digital conversations as well as offering introductions to additional team members as appropriate which leads to customer's financial success.
  • Performed conversation starters disposition in order to update AI for future conversations personalized for each customer.
  • Directed specific questions to appropriate branch personnel.
  • Performing referrals to proper bankers on Teller view for customers who would like to work directly with one of our bankers after having their consent.
  • Follow policies, procedures, regulations, receive directions from managers and exercise judgment constantly.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Decreased wait time and risk, and increased customer's satisfaction and financial success by efficiently and accurately processing transactions such as deposits, withdrawals, transfers, payments, cash advance, global remittance, and ext.
  • Ability to work with different platforms such as Teller view, SVP, and OIB in order to minimize the risk and prevent fraud as well as providing great customer service for our customer's satisfaction and financial success.
  • Reduced risk and minimized fraud through following policies and procedures, identifying potential fraud/risk, taking benefit of fraud awareness tools provided by the company, as well as accuracy and paying attention to details.
  • Responded promptly to customer queries and complaints to find solutions and diffuse tension, as well as escalating concerns or complaints.
  • Ability to work in team and build positive relationships with partners and team members to better meet customer's unique needs.
  • Coached our four new incoming tellers through assisting them with their questions about performing different transactions, as well as performing tasks such as processing night drop, Exception process System, making foreign currency shipment ready, ordering foreign currency for customers, doing weekly TCR balance and monthly detail, and ext.
  • Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
  • Issued, Verified and redeemed money orders, cashier checks, and bonds while following policies, procedures, and regulations.
  • Performed foreign currency transactions such as buying them from customers and placing new foreign currency orders for customers upon their request as well as making foreign currency shipments ready aligning with procedures.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Performed opening and closing steps following updated policies and procedures provided by branch portal.
  • Performed daily vault cash balance in dual control.
  • Performed ATM tasks such as adding cash, pull deposit and cash, detailing the cash, clearing the jam, random monthly count, and became ATM certified.
  • Performing required tasks in order to maintain a professional and productive atmosphere for our customers as well as coworkers such as Ordering branch cash and supplies weekly, processing night drop and EPS daily, balancing TCRs weekly, detailing TCRs monthly, and maintaining a healthy condition for our ATMs daily through processing tasks related to them, and ext.
  • Assisting customers with service requests such replacing debit card with the design chosen by customers, connecting debit card to customer's account of choice, printing statements and transaction histories, order checkbooks, print direct deposit form, update customer's address, phone number, pin number, and ext.
Northern Tool + Equipment - Cashier
Lynchburg, VA, 10/2018 - 06/2022
  • Handle cash, credit, or check transactions with customers, and Count money in cash drawers at the beginning and end of shifts and making sure there is adequate change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Greet customers and provide excellent customer service by identifying their needs and providing personalized service.
  • Resolve customer complaints, guide them, and escalate the complaint to manager if needed.
  • Ensuring coordination between different parts of the restaurant, including the kitchen, cashiers, and meat section, to make sure everything is organized and to the satisfaction of customers.
Northern Tool + Equipment - Cashier
Marietta, GA, 09/2019 - 07/2020
  • Operated cash register, collected payments, and provided accurate change.
  • Greeted guests with a pleasant smile and provided superior customer service while building relationship with customers.
  • Helped customers to find specific products, to sign up for rewards programs, answered questions, and offered product advice.
  • Described menu items to customers and suggested products based on stated preferences.
Northern Tool + Equipment - Cashier
Matthews, NC, 09/2018 - 02/2020
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Delivered high level of customer service to Customers using active listening and engagement skills.
  • Provided customers with detailed information about available services and products in the bakery.
  • Built and maintained positive relationships with employees and coworkers.
Languages
English :
Professional
Negotiated :
Persian :
Native/ Bilingual
Negotiated :

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Resume Overview

School Attended

  • Saint Mary High School

Job Titles Held:

  • Teller
  • Cashier
  • Cashier
  • Cashier

Degrees

  • High School Diploma

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