Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 8 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

  • Risk management evaluation background
  • Strong sense of banking ethics
  • Debt and credit management
  • Currency and coin counter
  • Excellent communication skills
  • Cash dispenser operation
  • Exceptional customer service
  • Safe and vault operation
  • Strong work ethic
  • Sales expertise
  • Flexible
  • Friendly
  • Energetic
  • Approachable
  • Reliable
  • Inventory management background
  • Practiced knowledge of bank security systems
03/2018 to 08/2018
Teller First Horizon National Corp. Senatobia, MS,
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Entered member transaction data into online banking software.
  • Recommended additional products, services and benefits for customers.
  • Processed 50 or more cash withdrawals per day accurately and efficiently.
  • Adhered to regulatory and company security and audit procedures.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Processed treasury, tax and loan payments.
  • Balanced daily cash deposits and bank vault inventory with zero error rate.
  • Processed cash withdrawals.
  • Managed opening and closing times for main branch.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Examined checks for identification and endorsement.
01/2017 to 02/2018
Lead Sales Associate Petco Amherst, NH,
  • Monitored performance of sales team and implemented improved methods where needed.
  • Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Reported sales metrics and statistics to management and stakeholders.
  • Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
  • Checked store shelves and restocked products from inventory in back room.
  • Performed promotional sales calls to increase client base.
  • Coached other employees in effective customer service and successful selling techniques.
  • Scanned and bagged items and operated cash register to check out store patrons.
  • Negotiated sales and pricing with new and existing clients.
  • Created eye-catching merchandise displays to entice customers into store.
  • Processed payments and returned receipts, cash, coin and payment cards to customers.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
08/2015 to 07/2016
Veterinary Technician Assistant National Veterinary Associates Chandler, AZ,
  • Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
  • Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
  • Administered and monitored anesthesia for surgeries and operations.
  • Performed routine laboratory procedures such as hematology, microbiology, parasitology, exfoliative cytology, blood chemistry, coprology, urinalysis and serology.
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
  • Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
  • Oversaw canine rehabilitation center and provided rehabilitation services to help canines recover from surgery and injury.
  • Reviewed vaccination records, and prepare and administer vaccinations according to clinic protocols.
  • Laundered soiled animal bedding immediately to reduce infection using appropriate chemicals.
  • Monitored patient vital signs during surgical procedures, and notified veterinarian of changes in stability.
  • Prepared and labeled medications and informed client of administration techniques.
  • Scheduled patient appointments to maintain workflows.
  • Developed and monitored physical rehabilitation program, including implementation of protocols and procedures.
  • Assisted veterinarian with treatment of wounds, vaccination administration and operations.
  • Assisted veterinarian with surgical procedures by assembling and sterilizing instruments and administering anesthesia.
01/2015 to 06/2015
Chiropractic Assistant Path Medical Brandon, FL,
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Kept patient rooms clean between services and removed used linens for laundering.
  • Determined patients' insurance coverage by notifying carriers and submitted invoices after services had been performed.
  • Scheduled appointments for patients via phone and in person.
  • Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
  • Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
  • Assisted with technical treatments and entered information within patient records and charts.
  • Assisted patients in preparation for examinations, assessing and recording vital signs.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Kept facility stocked with necessary supplies, equipment and instruments.
02/2012 to 01/2015
Server Oakleaf Village Of Raleigh Springfield, MO,
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Greeted newly seated guests quickly and efficiently.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Processed customers' payments and provided receipts.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Education and Training
Expected in 05/2010
: High School
Piedra Vista High School - Farmington, NM
Expected in
: Veterinary Medicine (Pre-Veterinarian)
San Juan College - Farmington, NM

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School Attended

  • Piedra Vista High School
  • San Juan College

Job Titles Held:

  • Teller
  • Lead Sales Associate
  • Veterinary Technician Assistant
  • Chiropractic Assistant
  • Server


  • Some College (No Degree)

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