Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.
Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 8 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Skills
Risk management evaluation background
Strong sense of banking ethics
Debt and credit management
Currency and coin counter
Excellent communication skills
Cash dispenser operation
Exceptional customer service
Safe and vault operation
Strong work ethic
Sales expertise
Flexible
Friendly
Energetic
Approachable
Reliable
Inventory management background
Practiced knowledge of bank security systems
Experience
03/2018 to 08/2018
TellerFirst Horizon National Corp. – Senatobia, MS,
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Entered member transaction data into online banking software.
Recommended additional products, services and benefits for customers.
Processed 50 or more cash withdrawals per day accurately and efficiently.
Adhered to regulatory and company security and audit procedures.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Processed treasury, tax and loan payments.
Balanced daily cash deposits and bank vault inventory with zero error rate.
Processed cash withdrawals.
Managed opening and closing times for main branch.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Examined checks for identification and endorsement.
01/2017 to 02/2018
Lead Sales AssociatePetco – Amherst, NH,
Monitored performance of sales team and implemented improved methods where needed.
Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
Delivered quality customer service while cultivating client satisfaction and loyalty.
Reported sales metrics and statistics to management and stakeholders.
Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
Checked store shelves and restocked products from inventory in back room.
Performed promotional sales calls to increase client base.
Coached other employees in effective customer service and successful selling techniques.
Scanned and bagged items and operated cash register to check out store patrons.
Negotiated sales and pricing with new and existing clients.
Created eye-catching merchandise displays to entice customers into store.
Processed payments and returned receipts, cash, coin and payment cards to customers.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
08/2015 to 07/2016
Veterinary Technician AssistantNational Veterinary Associates – Chandler, AZ,
Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
Administered and monitored anesthesia for surgeries and operations.
Performed routine laboratory procedures such as hematology, microbiology, parasitology, exfoliative cytology, blood chemistry, coprology, urinalysis and serology.
Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
Oversaw canine rehabilitation center and provided rehabilitation services to help canines recover from surgery and injury.
Reviewed vaccination records, and prepare and administer vaccinations according to clinic protocols.
Laundered soiled animal bedding immediately to reduce infection using appropriate chemicals.
Monitored patient vital signs during surgical procedures, and notified veterinarian of changes in stability.
Prepared and labeled medications and informed client of administration techniques.
Scheduled patient appointments to maintain workflows.
Developed and monitored physical rehabilitation program, including implementation of protocols and procedures.
Assisted veterinarian with treatment of wounds, vaccination administration and operations.
Assisted veterinarian with surgical procedures by assembling and sterilizing instruments and administering anesthesia.
01/2015 to 06/2015
Chiropractic AssistantPath Medical – Brandon, FL,
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Kept patient rooms clean between services and removed used linens for laundering.
Determined patients' insurance coverage by notifying carriers and submitted invoices after services had been performed.
Scheduled appointments for patients via phone and in person.
Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
Assisted with technical treatments and entered information within patient records and charts.
Assisted patients in preparation for examinations, assessing and recording vital signs.
Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Kept facility stocked with necessary supplies, equipment and instruments.
02/2012 to 01/2015
ServerOakleaf Village Of Raleigh – Springfield, MO,
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Operated POS terminals to input orders, split bills and calculate totals.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Collaborated with host, bus person and cook to serve up food and beverage options.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Greeted newly seated guests quickly and efficiently.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Processed customers' payments and provided receipts.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Calculated charges, issued table checks and collected payments from customers.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Education and Training
Expected in 05/2010
: High School Piedra Vista High School - Farmington, NM GPA:
Expected in
: Veterinary Medicine (Pre-Veterinarian) San Juan College - Farmington, NM GPA:
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