Adaptable social services professional skilled in intakes and assessments, crisis management and comprehensive case management. Experienced coordinator professional with strong leadership and relationship-building skills. Savvy customer service coordinator with superb communication skills. Reliable, organized, and personable. A consistently positive and friendly attitude. Creates a positive and up-beat working environment. Committed to reaching business goals. Committed to helping others succeed.
Opened new customer accounts, including checking, savings and lines of credit.Managed opening and closing times for the main branch.Processed sales referrals and promoted bank services and products, resulting in 40% branch sales increase.Processed cash withdrawals.Balanced daily cash deposits and bank vault inventory with a zero error rate. Maintained confidentiality of bank records and client information. Received regional branch recognition award for outstanding customer service. Adhered to US Bank's security and audit procedures.
Successfully managed the activities of 5 team members in multiple locations throughout Marshall's. Developed, implemented and monitored programs to maximize customer satisfaction. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Effectively managed departmental expenses to stay within allocated budget. Resolved customer questions, issues and complaints. Developed rapport with the customer base by handling difficult issues with professionalism. Generated and distributed daily reports and order acknowledgments to appropriate personnel.
Trained new quality customer service representatives/cashiers. Provided a high level of product and leadership support to representatives and clients. Resolved customer questions, issues and complaints. Maintained cash balances at the beginning and ending of each business day. Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the cashiers. Participated in various incentive programs and contests designed to support achievement of production goals.
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