Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Adaptable social services professional skilled in intakes and assessments, crisis management and comprehensive case management. Experienced coordinator professional with strong leadership and relationship-building skills. Savvy customer service coordinator with superb communication skills. Reliable, organized, and personable. A consistently positive and friendly attitude. Creates a positive and up-beat working environment. Committed to reaching business goals. Committed to helping others succeed.

  • Self starter
  • Fast learner
  • Energetic
  • Sales expertise
  • Team player
  • Strong work ethic
  • Approachable
  • Announced US Bank's Motivated Seller, 2013
  • Awarded US Bank's Top Performers Award, 2012
  • Winner of US Bank's Stellar Teller Award, 3rd quarter 2012
  • Winner of the Marshall's Employee of the Quarter” Award, 4th Quarter 2010
Teller , 06/2012 to
Gcs Credit UnionGranite City, IL,

Opened new customer accounts, including checking, savings and lines of credit.Managed opening and closing times for the main branch.Processed sales referrals and promoted bank services and products, resulting in 40% branch sales increase.Processed cash withdrawals.Balanced daily cash deposits and bank vault inventory with a zero error rate. Maintained confidentiality of bank records and client information. Received regional branch recognition award for outstanding customer service. Adhered to US Bank's security and audit procedures.

Coordinator of Sales/Customer Service, 07/2005 to 07/2011
Marshall'sCity, STATE,

Successfully managed the activities of 5 team members in multiple locations throughout Marshall's. Developed, implemented and monitored programs to maximize customer satisfaction. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Effectively managed departmental expenses to stay within allocated budget. Resolved customer questions, issues and complaints. Developed rapport with the customer base by handling difficult issues with professionalism. Generated and distributed daily reports and order acknowledgments to appropriate personnel.

Head Cashier/Sales Expertise , 08/2002 to 2005
ZalesCity, STATE,

Trained new quality customer service representatives/cashiers. Provided a high level of product and leadership support to representatives and clients. Resolved customer questions, issues and complaints. Maintained cash balances at the beginning and ending of each business day. Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the cashiers. Participated in various incentive programs and contests designed to support achievement of production goals.

Bachelor of Science: Sociology , Expected in 2012
Southern Illinois University - Edwardsville, IL

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  • Southern Illinois University

Job Titles Held:

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  • Coordinator of Sales/Customer Service
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  • Bachelor of Science

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