Teller Resume Example Suffolk Federal Credit Union

TELLER

Summary

To use my acquired skills in Administration and Customer service, through my years of experience. To attain a successful & bright career while adding value to a dynamic, challenging and growing environment.

Highlights

Arabic *Word, Excel and PowerPoint

Experience

Teller
March 2015 to Current

Responsible for handling customer's transactions at bank, including taking deposits, disbursing cash, opening accounts and investigating fees.
Process routine account transactions.
Open accounts, including saving and checking.
Help customers fill out the deposit and the withdrawal slips.
Use adding machine.
Disburse money to customers.
Validate the deposit slip and stamp it by machine.
Check for photo identification.
Assist customer at the drive-through window.
Handle loan payment and cash checks.
Promote bank products.
Record all transactions.
Count cash at beginning and end of the shift.
Report suspicious activity.

October 2014 to April 2015Suffolk Federal Credit Union

Responsible for assisting the teacher with all aspects of the daily classroom routine, including distributing and collecting study mate.

Account Manager
February 2012 to October 2014Bickford Senior Living

Communicate all processes to corporate sales executives and new hired employees to maintain smooth and accurate workflow.
Acquire Working Instruction of all newly launched products, services and offers.
Discuss them with project managers and cascade it to regional sales staff.
Monitor announced sales figures of Alexandria and North Coast region per sales executive per quarter, compare to actual figures and taking necessary action to modify when needed.
Process corporate accounts requests with regards to adding and deleting services.
Ongoing liaisons with other departments (logistics, marketing, finance, customer service, activation and complaint handling).
Assist in organizing events and staff meetings of corporate regional sales.
Responsible for corporate administration filling system.
Communicate to accounts executives status of corporate accounts' complaints.
Maintain and monitor all regional BO operations at the highest quality level.
Assist sales executives with billing problems of accounts.
Handle accounts' complaints and inquiries received through sales representatives or customers, provide high level of service and propose permanent solutions.
Report to direct manager all practices and operations suggesting solutions for existing problems and working on new approaches to enhance workflow and develop the business.
Assist the regional administration representatives ensuring that company policy and enterprise department procedures are followed Propose tools to enhance and maintain regional office workflow.
Supervise, develop, support and assess subordinates to provide a high level of service Starting Feb 2011 till 2012; IDT CORP Net 2 Phone account Manger Provide customer service and payment transaction Work with ICS system to add funds for customers.
Check bank reports to check missing payments.
Add credit for customers who have no funds during weekend.
Remove credit when payment is received.
Communicate with Sales Mangers To request funds for customers Communicate with payment group regarding check problem.
Train customers on how to send payment.
Train on wire transfers; western union, PayPal and cash deposits.
Train new workers on how to use the system.
Calling insurance companies and report clams.
List of achievement Improved the retention program from taxable to nontaxable, and saved 15% of the retention budget of the day-to-day activities.
Implemented Mobile Number Portability process though regional offices and enhanced its workflow in main office.
Solved a technical flaw in the closed CUG (Closed user group) service.
Initiated a Campaign of lost active base to regain lost customers.

Store Manager /Sales
January 2003 to June 2003Quinstreet － NY

Provide customers with information about the store product.
Help/Train the sales people that got hired in store.
Deal with the wholesale companies.
Order diamond and gold to store.
Inventory tracking.
Book keeping all accounting records.
Bank reconciliation.
Account payable.

Education

Bachelor of Commerce : May 1997Faculty of Commerce － City, Egypt

Certifications

Medical Billing & Coding Specialist ( In Process) Medical office receptionist ( HIPPA and Insurance Forms ) Project Management Professional (PMP) ISO 14001 Awareness Session Consultative Selling (By DOOR Training International) Competency Management Finance for Marketing , Sales & Communication People Marketing in the Global Environment Team building. Business etiquette.

Interests

Member and Volunteer (Marketing issues) at the AAUW American Association for University Women *Volunteer in Family Centered Care Program at CHOP (Children Hospital of Philadelphia)

Languages

Fluent in Arabic , English

Skills

accounting, adding machine, photo, Arabic, Bank reconciliation, billing, Book keeping, budget, cash deposits, credit, customer service, English, filling, Finance, Forms, funds, Instruction, Insurance, Inventory, ISO, Team building, logistics, marketing, Medical Billing, meetings, Memory, Excel, money, office, PowerPoint, window, Word, enterprise, organizing, Presentation skills, processes, Coding, Project Management, quality, receptionist, Selling, Sales, teacher, Phone, workflow

Additional Information

Activities *Member and Volunteer (Marketing issues) at the AAUW American Association for University Women *Volunteer in Family Centered Care Program at CHOP (Children Hospital of Philadelphia)

Resume Overview

School Attended

Faculty of Commerce

Job Titles Held:

Teller
Account Manager
Store Manager /Sales

Degrees

Bachelor of Commerce : May 1997

Teller Resume Example

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