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TELLER Resume Example

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TELLER
Experience
TELLER, 05/2018 to Current
INTERNATIONAL BANK OF COMMERCE
  • Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, answering questions in person or on telephone, referring to other bank services.
  • Records transactions by logging cashier's checks, traveler's checks, and other special services, preparing currency transaction reports.
  • Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers' needs, directing customers to a branch representative.
  • Completes special requests providing special statements, copies, and referrals.
  • Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins, turning in excess cash and maintaining supply of cash and currency.
  • Complies with bank operations and security procedures by participating in all dual-control functions.
  • Maintains customer confidence and protects bank operations by keeping information confidential.
  • Contributes to team effort by accomplishing related results as needed.
INBOUNDSALES, CHARTER COMMUNCATIONS, 11/2016 to 10/2017
  • Navigate and follow steps using our internal article database to locate proper handling procedures regarding changes, basics, and eligibility guidelines including taking payments.
  • Explain actions and answer moderately complex questions regarding the member's policy(s) including account status, premium changes and billing details.
  • Build long lasting customer relationships by engaging in customer interaction and showing customer appreciation.
  • Spread positivity and encouragement, producing a good place to work atmosphere.
  • Demonstrate leadership by taking initiative or offering ways to help my keeping fellow coworkers understand the material learned in training.
  • Apply appropriate discounts or accommodations when necessary, offer suggestions or helpful recommendations including comparing products reviews and differences, producing excellent customer satisfaction surveys and a wonderful customer shopping experience.
  • Cross trained in email and chat, resulting in better company metrics, increased production hours and quicker response times.
CASHIER, 01/2013 to 06/2016
WHATABURGER
  • Delivered exceptional service by greeting and serving customers in a timely and friendly manner.
  • Appropriately suggested additional items to customers to increase restaurant sales.
  • Promptly served all food courses and beverages to guests.
  • Answered questions about menu selections and made recommendations when requested.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Work History
TELLER, 05/2018 to Current
INTERNATIONAL BANK OF COMMERCE
  • Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, answering questions in person or on telephone, referring to other bank services.
  • Records transactions by logging cashier's checks, traveler's checks, and other special services, preparing currency transaction reports.
  • Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers' needs, directing customers to a branch representative.
  • Completes special requests providing special statements, copies, and referrals.
  • Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins, turning in excess cash and maintaining supply of cash and currency.
  • Complies with bank operations and security procedures by participating in all dual-control functions.
  • Maintains customer confidence and protects bank operations by keeping information confidential.
  • Contributes to team effort by accomplishing related results as needed.
INBOUNDSALES, CHARTER COMMUNCATIONS, 11/2016 to 10/2017
  • Navigate and follow steps using our internal article database to locate proper handling procedures regarding changes, basics, and eligibility guidelines including taking payments.
  • Explain actions and answer moderately complex questions regarding the member's policy(s) including account status, premium changes and billing details.
  • Build long lasting customer relationships by engaging in customer interaction and showing customer appreciation.
  • Spread positivity and encouragement, producing a good place to work atmosphere.
  • Demonstrate leadership by taking initiative or offering ways to help my keeping fellow coworkers understand the material learned in training.
  • Apply appropriate discounts or accommodations when necessary, offer suggestions or helpful recommendations including comparing products reviews and differences, producing excellent customer satisfaction surveys and a wonderful customer shopping experience.
  • Cross trained in email and chat, resulting in better company metrics, increased production hours and quicker response times.
CASHIER, 01/2013 to 06/2016
WHATABURGER
  • Delivered exceptional service by greeting and serving customers in a timely and friendly manner.
  • Appropriately suggested additional items to customers to increase restaurant sales.
  • Promptly served all food courses and beverages to guests.
  • Answered questions about menu selections and made recommendations when requested.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Education
2014
PALO ALTO COLLEGE
HIGH SCHOOL DIPLOMA: 06/2012
NAVARRO HS HONOR ROLL, ATHLETIC ACHIEVEMENT MVP
Summary
I take ownership, high work ethic excellent team player with awesome customer service skills, resourceful, courteous and professional with internal and external clients also able to work with irate clients Ability to type 28wpm proficient in Microsoft Office applications Excel, Word and PowerPoint. Reliable and Punctual a quick leaner and always eager to develop, grow and gain knowledge.
Highlights
  • Allergies
  • Billing
  • Cashier
  • Customer satisfaction
  • Database
  • Directing
  • Email
  • Leadership
  • Logging
  • Packaging
  • Producing
  • Receiving
  • Sales
  • Surveys
  • Telephone
Skills
  • Allergies, billing, cashier, customer satisfaction, database, directing, email, leadership, logging, packaging, producing, receiving, sales, surveys, telephone
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    Resume Overview

    Companies Worked For:

    • INTERNATIONAL BANK OF COMMERCE
    • WHATABURGER

    School Attended

    • PALO ALTO COLLEGE
    • NAVARRO HS HONOR ROLL, ATHLETIC ACHIEVEMENT MVP

    Job Titles Held:

    • TELLER
    • INBOUNDSALES, CHARTER COMMUNCATIONS
    • CASHIER

    Degrees

    • 2014
      HIGH SCHOOL DIPLOMA : 06/2012

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