Highly enthusiastic customer service professional with client interface experience. Personable and responsible cashier with two and half years in retail and customer service. Solid team player with upbeat, positive attitude. Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. Responsible, hardworking, and committed worker.
Skill Highlights
Courteous demeanor
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Speaking
Strong organizational skills
Active listening skills
Courteous demeanor
Energetic work attitude
Opening/closing procedures
Telecommunication skills
Productive and Reliable
Fluent in English and Spanish
Motivated
Effective
Disciplined
Customer focused
Education and Training
University of Florida/Edison State CollegeFort Myers, FLExpected in 2013 ā āPharm Tech Certification: Pharmacy Technician: - GPA:
, Expected in 2012 ā āAssociate of Arts:General Studies - GPA:General Studies
Edison State CollegeFort Myers, FloridaExpected in 2010 ā āHigh School Diploma: - GPA:
Work Experience
Altura Credit Union - Teller Banning, CA, 04/2014 - 11/2014
Delivered prompt, accurate and excellent customer service.
Directed specific questions to appropriate branch personnel.
Received regional branch recognition award for outstanding customer service.
Maintained confidentiality of bank records and client information.
Reported daily averages and shortages to the operations department.
Processed treasury, tax and loan payments.
Entered member transaction data into the online banking software.
Examined checks for identification and endorsement.
Adhered to Bank of Americas' security and audit procedures.
Processed cash withdrawals.
Prepared daily branch Bank of America Miromar Outlet invoices.
Managed opening and closing times for the main branch.
Entered new patient profiles and prescriptions into medication input software system.
Communicated directly with doctors' offices via telephone, fax and email.
Provided friendly customer service at prescription drop-off and pick-up counters.
Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.
Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.
Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.
Verified patient data and billing information.
Maintained proper storage and security conditions for all drugs.
Accurately recorded compounded products and prepared appropriate labels.
Correctly priced and filed prescriptions after they were filled.
Strictly maintained customer and patient confidentiality.
Promptly referred all doctors calls and customers medical questions to the pharmacist on duty.
Verified accuracy and completeness of information on prescription and refill requests.
Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries.
Retrieved, counted and measured drugs and capped and uncapped vials and bottles.
Proficiently processed and dispensed written, oral and electronic prescriptions.
Labeled all products appropriately, including cautionary and auxiliary labels.
Publix Super Markets Inc - Customer Service Associate / Cashier City, STATE, 02/2012 - 07/2013
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Cross-trained and provided back-up for other customer service representatives when needed.
Worked as a team member performing cashier duties, product assistance and cleaning.
Served as the company's only bilingual Spanish/English customer service representative.
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints.
Processed and issued money orders for customers.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Assisted customers in finding out-of-stock items.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Communicated all merchandise needs or issues to appropriate supervisors.
Organized the store by returning all merchandise to its proper place.
Processed merchandise returns and exchanges.
Replenished merchandise shelves with items from the stockroom.
Interests
International School of Tegucigalpa - Tegucigalpa, Francisco MorazƔn, Honduras Extra-Curricular Activities Harry Chapin Food Bank Volunteer Social Work for low-income schools in Honduras. Countries Visited USA Spain France Israel Italy Mexico Costa Rica Nicaragua El Salvador Guatemala
Languages
Fluent in English and Spanish
Skills
attention to detail, back-up, billing, cashier, closing, oral, customer service, email, Fluent in English, English, fax, listening, Microsoft Excel, money, Microsoft PowerPoint, Microsoft Word, Strong organizational skills, pick, policies, Speaking, Spanish, bilingual Spanish, team player, Technician, Telecommunication, telephone, phone, written
Additional Information
International School of Tegucigalpa - Tegucigalpa, Francisco MorazƔn, Honduras Extra-Curricular Activities Harry Chapin Food Bank Volunteer Social Work for low-income schools in Honduras. Countries Visited USA Spain France Israel Italy Mexico Costa Rica Nicaragua El Salvador Guatemala
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