LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Familiar with diverse banking and investment products, including deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities. Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures. Reliable Retail Sales professional offering top-notch sales expertise, customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Knowledgeable and fluent in English, Urdu, Punjabi, and Hindi and skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Knowledgeable about keeping optimal stock levels and merchandising items to drive sales.

Skills
  • Night and safe deposit procedures
  • Consumer banking specialist
  • Strong account analysis skills
  • Accounting systems and software
  • 50 WPM typing speed
  • Relationship building and management
  • Rapid 10-key data entry
  • Financial Advising
  • Excellent time management skills
  • People-oriented
  • Banking
  • Financial services
  • Cash handling expertise
  • Self-sufficient
  • Cash handling
  • Multilingual in English, Urdu, Punjabi, and Hindi
  • Point of sale knowledge
  • Microsoft applications proficiency
  • Motivated team player
Education
Northeastern State University Broken Arrow, Expected in 12/2020 Bachelor of Science : Chemistry - GPA :
  • Minored in Criminal Justice
Tulsa Community College Tulsa, OK Expected in 05/2017 Associate of Science : Biology - GPA :
  • Majored in Pre-Medicine
  • Minored in Criminal Justice
University of Oklahoma Norman, OK Expected in Bachelor of Science : Chemistry - GPA :
  • Transferred to Tulsa Community College after the first year
  • Major in Biology (Pre-Medicine)
  • Minor in Philosophy
Union High School Tulsa, OK Expected in 05/2014 High School Diploma : - GPA :
Work History
First Fidelity Bank - Teller
Scottsdale, AZ, 04/2017 - 09/2019
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies
  • Rapidly and efficiently prepared customer and ATM cash and change orders
  • Exceeded quarterly sales goals by 50%
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Promoted products or services to each customer to consistently achieve sales targets
  • Identified sales opportunities and referred customers to branch partners in financial services
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
  • Processed quarterly vault and ATM audits with zero error rate
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
  • Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
  • Executed customer transactions, including deposits, withdrawals, money orders and checks
  • Created strategies to develop and expand sales of services to existing customer which resulted in 30% increase in annual revenue
  • Checked amount details and fraud markers for transaction papers such as checks and money orders
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals
  • Enthusiastically greeted customers and offered dedicated service during entire transaction
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Maintained friendly and professional customer interactions
  • Processed exchange and foreign currency
  • Maintained teller drawer to perform bank transactions
  • Sold cashier's checks, traveler's checks and money orders
  • Organized, stocked and maintained teller window area
S&T Bank - Retail Sales Associate
Cleveland, OH, 10/2015 - 04/2017
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
  • Maintained customer satisfaction while handling product returns quickly and professionally
  • Skilled using cash register including processing sales discounts and refunds
  • Assisted customers with locating and choosing merchandise in any store department
  • Ensured efficient and timely replenishment of sales floor merchandise
  • Assisted customers by answering questions and fulfilling requests
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Employed strategic tactics such as cross-selling and upselling to drive sales
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
  • Assisted customers with prompt and polite support in-person and via telephone
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
  • Balanced and organized cash register by handling cash, counting change and storing coupons
  • Used POS system to process sales, returns, online orders and gift card activations
  • Provided exceptional services to ensure pleasant shopping experiences and adhere to company protocol
  • Generated brand awareness and positive product impressions to increase sales
  • Provided outstanding customer service to customers daily, increasing customer service feedback scores 60%
Rosa Parks Elementary School - Teacher's Assistant Intern
City, STATE, 06/2013 - 07/2013
  • Supported instructor with test administration, curriculum development and assignment grading
  • Organized classroom materials to help teachers prepare for daily instruction and activities
  • Distributed learning materials such as worksheets, textbooks and supplemental activities
  • Supported student learning objectives through personalized and small group assistance to support classroom instruction
  • Implemented fun exercises and used repetition, which enabled students to grasp new concepts quickly
  • Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations
  • Oversaw students in classroom, halls and playground to monitor, enforce rules and support lead teacher
  • Handed out classroom materials, like pencils, papers and markers
  • Tutored struggling students individually and in small groups to reinforce learning concepts

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Resume Overview

School Attended

  • Northeastern State University
  • Tulsa Community College
  • University of Oklahoma
  • Union High School

Job Titles Held:

  • Teller
  • Retail Sales Associate
  • Teacher's Assistant Intern

Degrees

  • Bachelor of Science
  • Associate of Science
  • Bachelor of Science
  • High School Diploma

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