Motivating others through feedback to identify improvements or corrective actions.
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Exceptional customer service
Excellent communication skills
Strong work ethic
Inventory management background
Company Name | City, StateTeller03/2020 - Current
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Maintained confidentiality of bank records and client information.
Company Name | City, StateStore Manager05/2015 - 07/2019
Was in charge of the entire store., worked alone and multi tasked running cash register, receiving, phones, security, pos, janitorial,checking in vendors,merchandising,schedule and labor,upsale, inventory management and customer relations as well as cash management.
Resolved customer problems by investigating issues, answering questions and building rapport.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Managed inventory tracking and physical inventory counts to minimize loss.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Strengthened work flow productivity by hiring, managing and developing top talent.
Assessed, optimized and elevated operations to target current and expected demands.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Corrected operational discrepancies by developing and executing process improvements.
Oversaw POS operations and cash management to reduce errors.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Company Name | City, StateAssistant Grocery Manager02/2001 - 06/2013
Worked up from service clerk to cashier to janitor to front end to front end manager to assistant grocery manager, was in charge of all aspects of the store from cash management to store replenishment to ordering and receiving as well as customer service.
Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
Introduced grocery store employee incentive program to boost team morale.
Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
Delivered expert customer service to all store patrons and assisted with locating desired items.
Distributed daily tasks to appropriate employees and checked to ensure all duties were completed within expected time frames.
Lead by example and took responsibility for all actions drive culture of performance excellence.
Analyzed store's inventory and ordered merchandise and products to keep stock level.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
Determined complete order accuracy by examining merchandise to verify price and quantity.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Increased sales on consistent basis by developing and maintaining key customer relationships.
Collaborated with all company departments to ensure cohesive branding and strategic product placement.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Delegated tasks to employees based upon individual strengths and experience.
Maintained safe, organized store by keeping aisles free of merchandise and boxes.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Organized and updated schedules to optimize coverage for expected customer demands.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
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Foothill High School
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Assistant Grocery Manager
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