Versatile Banking professional successful at cross-selling bank products and services. Hardworking and outgoing team member skilled in cash handling processes and management principles. Capable teller with outstanding background in customer service, sales and banking. Addresses all questions and concerns with customer satisfaction in mind.
Skills
50 WPM typing speed
NCR Cash recycler
Compliance, banking laws and regulations
Night and safe deposit procedures
Accounting systems and software
Rapid 10-key data entry
Relationship building and management
Savvy relationship-builder
Banking
Cash Handling
Cheerful
Financial services
Sales expertise
Positive
Math aptitude
Cash handling expertise
Ledger and balance sheet competency
Excellent time management skills
Rapid data entry skills
Financial Advising
Work History
Teller, 03/2019 - Current Mackinac Financial Corporation – Escanaba, MI,
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
Identified sales opportunities and referred customers to branch partners in financial services.
Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
Maintained friendly and professional customer interactions.
Maintained scheduling for main branch to keep all shifts appropriately staffed.
Processed exchange and foreign currency.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Maintained teller drawer to perform bank transactions.
Served needs of more than 50+ customers in busy environment.
Handled various accounting transactions.
Rapidly and efficiently prepared customer and ATM cash and change orders.
Promoted products or services to each customer to consistently achieve sales targets.
Checked amount details and fraud markers for transaction papers such as checks and money orders.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Coordinated daily cash reconciliation in high-volume location.
Processed quarterly vault and ATM audits with zero error rate.
Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Merchandising Supervisor, 08/2015 - 03/2019 The Tjx Companies, Inc. – Cambridge, MA,
Utilized both upselling and down-selling strategies to maximize profits.
Reorganized displays to match updated planograms.
Trained, mentored and oversaw team members to drive performance and sales excellence.
Upheld company merchandise standards with all displays and promotions.
Set schedules and delegated merchandising assignments to achieve demanding targets under tight deadlines.
Arranged consistent shelves, bins and racks at 8 locations by following established planograms.
Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
Inspected merchandise for quality and arranged proper display location on floor.
Educated staff about coordinating tool racks and related displays to boost effectiveness of promotions.
Worked with managers and advertising directors to optimize promotions.
Prepared interesting and innovative visual displays to grab customer interest and promote sales.
Created interior displays to promote products in alignment with corporate sales objectives.
Supervised team of up to 20 merchandising employees and monitored adherence to company standards.
Enhanced overall store appearance by applying careful consideration to product and display locations.
Updated pricing and signage to complete product displays and educate customers.
Developed merchandising strategy to efficiently move overstock.
Promoted seasonal products and trends to move stock and prepare for incoming inventory.
Monitored and replenished display inventory and restructured according to available stock.
Customer Service Cashier, 03/2014 - 08/2015 Total Wine – Myrtle Beach, SC,
Maintained customer satisfaction while handling product returns quickly and professionally.
Educated customers on promotions to enhance sales.
Counted money in drawers at beginning and end of each shift.
Maintained reports of transactions and greeted customers when entering and leaving establishment.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Maintained current knowledge of store promotions and highlighted sales to customers.
Requested official identification for purchases and verified details, consistently meeting strict legal standards of underage sales.
Prepared beverages and filled food orders for customers.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Used POS system to enter orders, process payments, and issue receipts.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Answered questions about store policies and concerns to support positive customer experiences.
Set up new sales displays each season.
Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Assisted customers by answering questions and fulfilling requests.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Checked prices for customers and processed items sold by scanning barcodes.
Assisted customers with locating and choosing merchandise in any store department.
Education
Associate of Arts: Accounting And Finance, Expected in 08/2023 - Palm Beach State College - Lake Worth, FL GPA:
High School Diploma: , Expected in 03/2013 - St. Thomas Aquinas - Fort Lauderdale, FL, GPA:
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