Telephone Fundraiser Resume Example

• Promoted the objectives and causes of the organization
• Communicated with supporters to provide education concerning important environmental issues as well as consumer issues.
• Solicited supporters for monies in an effort to aid in the delivery of goods and services as well as to support the overall mission of the organization

• Welcome patients as they contact the center personally or by telephone, and explain the services available,
• payment categories, and billing procedures.
• Schedule appointments; direct walk-in patients and emergencies as per established policies and procedures.
• Answer all incoming calls and route them to the appropriate staff. Doctor should only be interrupted for phone calls if prior authorization has been given.
• Register all patients per registration protocols and collect all documentation.
• Generate encounter forms for each patient, and assure that all services provided have been checked out properly.
• Reviews and verifies patient coverage of insurance with tracking of required
• Collects case plan fees or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures. Inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected.
• Work closely with Doctor, Chiropractic Therapy Assistants, Massage Therapists and Billing Staff to assure smooth patient flow and keep waiting time less than 15 minutes.

Online Collector 

• Communicate with consumers about their debt
• Try to obtain full payments

Offline Advanced/Senior Collector 

• Responsible for maintaining a complete debt collection portfolio using the support framework designed i.e: learning policy and procedure for accessing letters, sources of needed information and scheduling requirements to achieve successful recovery.
• Display a professional manner while selling; teaching and showing the debtors or patients how to pay their debts in full within a timely manner will benefit them as well as the creditor. Using the verbal skills and communication techniques taught during the training courses to manage people to the point public opinion remains in favor of our clients.

• Monitoring chapter 7 and chapter 13 bankruptcy filings
• Posting payments to the accounts from suspense, or completing paperwork for cashiering department to apply funds to the account.
• Filing proof of claims
• Filing for motion of relief when borrower is past due with bankruptcy payments.
• Approving stipulation order agreements on delinquent bankruptcy accounts.