telecommunicator resume example with 10+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Dedicated, focused, detail-oriented professional with strong oral communication skills and the ability to learn concepts quickly. Excels at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting.
Skills
Strong interpersonal skills and ability to build and foster a strong network of relationships
High degree of emotional self control
Ability to listen to and convey details
Proven ability to think rationally under stress, make quick decisions and take appropriate actions.
Excellent multi-tasker
Strong Customer Service skills
Self motivated analytical thinker
Flexible and able to adapt to unexpected situations
Excellent verbal and written communication skills
Experience
07/2015 to CurrentTelecommunicatorCity Of Largo, Fl | Largo, FL,
Receive and enter emergency telephone calls into a computer aided dispatch
Calm angry and distressed callers in difficult or emergency situations
Determine locations and severity of emergencies
Coordinate and monitor emergency response activity
Ensure security and confidentiality of all incident logs and equipment
Monitor, query and respond to the National Crime Information Center (NCIC) and also make entries into NCIC
02/2015 to CurrentExecutive Board MemberChester County Overdose Prevention Task Force | City, STATE,
Sole EMS representative on the Task Force comprised of the directors of the Chester County Department of Drug and Alcohol Services, the Chester County Health Department, and the Chester County District Attorney's Office. The Task Force was created to address the incidence of opioid abuse in Chester County and develop educational and interventionary strategies to reduce morbidity and mortality of opioid overdose.
04/2014 to CurrentProject Naloxone ManagerGood Fellowship EMS Training Institute | City, STATE,
Created, planned, and executed Project Naloxone
Provided onsite training to all 46 municipal police departments and 25 Fire/EMS agencies in Chester County on the administration of Naloxone
Manage distribution of Naloxone to police departments, Fire/EMS agencies, and schools
Provide training to community members on how to obtain and administer Naloxone
Monitor multiple databases to keep track of all inventory and training records
Project Naloxone has been credited with saving over 700 lives
08/2010 to CurrentDriver/Emergency Medical TechnicianGood Fellowship Ambulance | City, STATE,
Provide life support services during medical emergencies on scene and enroute to the hospital
Maintained a state of readiness and alertness for all assignments
Collected pertinent information from the patient, family and friends, medical records and prescriptions
Rapidly assessed whether life threatening criteria was present and took immediate action
Initiated plans of care based on patient assessments
Operated and maintained emergency vehicles in a safe, efficient manner while obeying all traffic laws
Completed all mandatory education and training classes
Maintained updated knowledge with treatment protocols, response requirements and quality assurance procedures
Interacted with patients, families, hospital staff and the general public
Education
Expected in 2021 to to Master of Public Health | Healthcare ManagementWest Chester University of Pennsylvania, West Chester, PennsylvaniaGPA:
Expected in 2020 to to Bachelor of Science | Health ScienceWest Chester University of Pennsylvania, West Chester, PennsylvaniaGPA:
Expected in 2019 to to Bachelor of Science | Business Management, Minor in Business LawWest Chester University , West Chester, PennsylvaniaGPA:
Expected in 2014 to to High School Diploma | West Chester Henderson High School, West Chester, PennsylvaniaGPA:
Awards
John Hanafin Community Service Award (2017)
Chester County Association of Township Officials (CCATO) President's Award for Meritorious Service (2016)
United States Senate Citation for Distinguished Service-Project Naloxone (2016)United States House of Representatives Citation for Distinguished Service-Project Naloxone (2016)Pennsylvania State Senate Citation for Distinguished Service-Project Naloxone (2016)Pennsylvania General Assembly Citation for Distinguished Service-Project Naloxone (2016)Chester County Commissioners Citation for Distinguished Service-Project Naloxone (2016)Chester County EMS Council BLS Practitioner of the Year (2015)Upper Uwchlan Police Department Letter of Recognition-Project Naloxone (2015)Good Fellowship Ambulance Anthony Polito Volunteer of the Year (2014)Commonwealth of Pennsylvania Senate Bill 1164 "David's Law" (2014) Good Fellowship Training Institute Instructor the Year (2013)Exchange Club of West Chester Emergency Medical Person of the Year (2013) Good Fellowship Ambulance Junior Member Emergency Medical Provider of the Year (2011)
Certifications
Pennsylvania Department of Health Emergency Medical TechnicianPennsylvania Department of Health Emergency Medical Services InstructorPennsylvania Emergency Vehicle Operator American Heart Association CPR Instructor Pennsylvania State Police CLEAN/NCIC FEMA NIMS 100,200,300,400,700,800,
Community Service
Chair, Human Relations CommissionBorough of West ChesterDecember 2019 to CurrentTask Force MemberBorough of West Chester Mayor's Opioid Action Task ForceJanuary 2018 to Current Board Member Good Fellowship Ambulance & EMS Training InstituteJanuary 2015 to December 2016
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