Experienced Provisioning Specialist with demonstrated history of working in healthcare industry. Skilled in Windows 7, Audio & Web Conferencing, Technical Support, Internet, Wireless and Wireline Services. Strong information technology professional with Bachelor of Science (BS) focused in Information Systems from Mercer University.
Excellent communication skills
Microsoft Office Suite
CAPM Certification Study In Progress - 90% Complete
Project planning and development
Finance and accounting
09/2002 to Current
Telecom Provisioning Specialist Optum Health – Atlanta, GA ALERE HEALTH/ALERE INC, 2008 to 2015 (ALERE HEALTH Sold to OPTUM)MATRIA HEALTHCARE, 2002 to 2008 (Sold to INVERNESS; Name changed to ALERE)Telecom Provisioning Specialist, 2005 to PresentOrder phone lines and internet services for smaller offices. Submit repair tickets for offices when problems occur. Audit Telecom expenses and cancel services no longer needed. Schedule cable technicians.Projects:
Home Office Conversion: Cancelled landline and internet services for 210 remote employees. Cost savings: $42,000 per month.
Wireless Account Conversion: Cancelled 442, transferred 196 and released 85 wireless lines. Cost savings: $48,000 per month.
VPN Phone Conversion: Lead project to send 250 VoIP phones to remote employees. May to August 2015.eSuite Conversion:
Working with Network and Telecom Engineers to increase internet speeds, extend cabling and install data ports and VoIP phones in 8 offices.
Telecom Billing Specialist, 2004 to 2005Accounts Payable Rep, 2002 to 2004Ordered phone lines and internet services for smaller sites and remote employees. Ordered temporary phone lines for high-risk pregnancy patients. Ordered mobile devices and provided wireless support. Created audio and web conference accounts. Contacted vendors to resolve billing issues and improve invoicing processes and procedures. Analyzed wireless monthly reports.
08/1999 to 05/2002
Commission Analyst Cingular Wireless – Atlanta, GA Managed Point of Sales flow of $1,000,000 monthly from four different applications into Horizon commissions system, while giving technical support to 250 sales associates inNCand GA.
05/1997 to 08/1999
Business Services Accounting/Scientific Atlanta Kelly Services – Duluth, GA Maintained the Access database to track and process vendor payments.
Bachelor of Science : Information Systems Mercer University - Atlanta, GA