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Technical Service Representative II/ Customer Services Supervisor Resume Example

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TECHNICAL SERVICE REPRESENTATIVE II/ CUSTOMER SERVICES SUPERVISOR
Highlights
Microsoft Office, Windows, Lotus Notes, Microsoft Outlook, Internet, AS400, Essentials (Task Management), Regaction (Env Management/ Waste Tracking Program), SAP
Experience
March 2008
to
Current
Blanchard Refining Co LLC- Galveston Bay Refinery BP Products NA, IncTexas City, TX
  • Manage Non-Hazardous, Hazardous, and Universal Waste for the Refinery, Texas City Chemical Plant, BP Landfarm, and Refinery and Chemical Docks Responsible for the oversight of all contracted HAZMAT certified drivers and in-plant waste personnel Oversee on-site day to day waste management activities that ensure compliance with RCRA, TSCA and TCEQ non-hazardous waste rules and regulations as well as DOT regulations that apply Participated in the creation of the environmental management system for the waste management program which includes procedure development, training, and tasking for sustainability Manage Stormwater Pollution Prevention Plan for activites outside the refinery fence Work with on-site waste water treatment plant to coordinate coker amenable materials to be processed for coker injection Familiar with site TPDES permit and waste water discharge monitoring report Track waste costs each month to present to Site Leadership Acting site PCB and FIFRA Coordinator Lead routine contractor safety meetings Develop Job Safety Analysis and hazards analysis documents for waste contractors Participate in hazard analysis discussions for site projects and Management of Change (MOC) reviews Work with catalyst coordinator to manage spent catalyst from unit turn-arounds Assist with preparation of policies and procedures with regard to NOR management, waste characterization, profiling and manifesting requirements Co-Lead investigator for USW Triangle of Prevention program Team member for ISO 14001 certification.
  • Coordinate with the on-site LDAR monitoring group to ensure compliance with the BWON fugitive emissions monitoring program for waste containers Coordinate waste SR MACT sampling, monitoring, and disposal activities Manage waste SARA TRI reporting data Prepare Annual Waste Summary for Refinery, Landfarm and Docks Manage the closure of inactive Waste Management Units to RCRA and TRRP closure standards Represented the site in external regulatory agency audits as well as internal and other third party audits.
June 2001
to
March 2008
Veolia ES Technical SolutionsBaytown, TXTechnical Service Representative II/ Customer Services Supervisor
  • Supervised six employees as Customer Service Supervisor Coordinated the transportation and disposal of hazardous and non-hazardous waste from refineries, chemical plants, and off shore platforms.
  • Provided technical support to sales personnel by displaying knowledgeable expertise in chemical grouping, a variety of disposal options, waste profiling, manifesting, approvals, RCRA, OSHA, RRCT, TCEQ, DOT, TSCA regulations, and compliance Developed proposals and sales quotations for new and existing clients on a daily basis Identified and tracked transportation, lab analysis and vendor costs by purchase orders and project accounting to ensure accuracy of billing invoices.
  • Member of the safety committee that obtained Veolia's OSHA VPP STAR certification.
March 2000
to
June 2001
Search Consultants @ CMS EnergyHouston, TXEnvironmental Specialist
  • Coordinated the transportation and disposal of hazardous waste, non-hazardous waste, and wastewater generated by the company's three pipelines Classified waste for proper shipping and disposal Managed the waste disposal invoices and prepared the monthly waste disposal cost report for the company's three pipelines Coordinated solutions for intermittent problems in the field Compiled non-hazardous and hazardous waste annual reports and annual Tier II reports for the company's forty different compressor stations throughout multiple states.
June 1999
to
March 2000
Akzo Nobel Catalysts, LLCPasadena, TXMickey Leland Environmental Intern Recipient
  • Assisted in the completion of Title V operating permit, the SARA Report, and the ISO 14001 Audits Compiled the Texas Annual Waste Summary through STEERS Coordinated the Integrated Emergency Plan with the safety department Attended meetings with operations and management to discuss potential environmental impacts with upcoming projects Managed the 90-day RCRA pad and satellite accumulation areas.
Education
05/00
University of Houston at ClearHouston, TXB.S: Environmental ManagementEnvironmental Management Focused electives on Industrial Hygiene and Safety *Served as President for the student chapter of the National Association of Environmental Professionals (NAEP) at university *Kellogg, Brown and Root Environmental Scholarship recipient
05/98
San Jacinto CollegeAssociate of Arts
Certifications
Certified Hazardous Materials Manager (CHMM) 40-Hour OSHA Training, 29 CFR 1910.120(e)(3)(i) Hazardous Materials Transportation- HMT-S32, 49 CFR 172.704(a) CPR/ First Aid
Skills
accounting, AS400, agency, billing, CPR, clients, Customer Service, drivers, environmental management, First Aid, hazardous waste, HMT, ISO, Leadership, Lotus Notes, Materials, meetings, Microsoft Office, Microsoft Outlook, Windows, personnel, policies, procedure development, proposals, reporting, Safety, sales, SAP, shipping, Supervisor, technical support, Transportation, water treatment, annual reports
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Resume Overview

Companies Worked For:

  • Blanchard Refining Co LLC- Galveston Bay Refinery BP Products NA, Inc
  • Veolia ES Technical Solutions
  • Search Consultants @ CMS Energy
  • Akzo Nobel Catalysts, LLC

School Attended

  • University of Houston at Clear
  • San Jacinto College

Job Titles Held:

  • Technical Service Representative II/ Customer Services Supervisor
  • Environmental Specialist
  • Mickey Leland Environmental Intern Recipient

Degrees

  • B.S : Environmental Management
    Associate of Arts

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