I'm a hardworking perfectionist. When I'm in a working environment, may it be from something as simple as caring for kids to 8 to 10 hour shifts in heels serving customers. I enjoy doing tasks knowing I'm rewarded on how well I execute them therefore strive to be the best I can be in every aspect. I've been around all types of people in my different job fields so I easily adapt to new people and surrounding making my customer service abilities top tier as a lot of patience has to come with meeting different people, especially in surrounds I'm new too. I am an upbeat, customer-focused Sales Associate with over 2 years of experience in the sales environments. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge.
Skills
Menu knowledge
Effective customer upselling
Food safety understanding
Price memorization
Food inspection
Menu memorization
Special dietary requirements
Sales techniques
Seating assignment preparation
Service prioritization
Quality control
Effective sales techniques
Relationship management
Cash management experience
Database management
Client satisfaction
Verbal communication
Ink mixing
Restocking and cleaning
Design proficiency
Money handling
Customer designs
Sanitizing requirements
Car Sales license
Active listening
Proper phone etiquette
Online auctions
InventoryLab
Shipping
Pricing adjustment
Organization
Analytical
Check payment processing
Cash transactions
Hospitality services
Multi-line phone systems
Administrative skills
Listening skills
Bookkeeping
Drawer balancing
Credit and cash payments
Safety and security procedures
Leasing options
Consultative techniques
Warranty requirements
Self-motivated
Brand loyalty
Goal-oriented
Proficient with ELEADS CRM
Negotiation strengths
Technology features
Competitive
Supervision
People skills
Training & Development
Computer skills
Reliable and trustworthy
Planning
Friendly, positive attitude
Flexible
Experience
02/2019 to 05/2019
BabysitterCity Of Ballwin – Ellisville, MO,
Helped children complete homework and special assignments daily to support academic performance.
Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
Monitored playtime to prevent overuse of technology, television or other detrimental influences.
Secured indoor and outdoor premises to protect children under care.
Planned fun excursions to enhance physical abilities and expose children to stimulating, educational activities.
Provided children with nurturing, safe environments to promote emotional, social and intellectual growth.
Improved group and individual behavior with positive management strategies.
Cut snack foods into bite-sized pieces before serving to young children and monitored closely during snack time to prevent choking.
Enforced rules to teach manners and maintain safe environment.
Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
Calculated amount owed for services and collected payment from parents.
Cleaned and tidied living room and other locations after activities.
Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
03/2019 to Current
TattooistTacoma Goodwill – Shelton, CT,
Kept schedule and kept appointment times.
Maintained areas neat and clean and equipment sanitized.
Showcased template design sheets for customers to review.
Created permanent tattoos using indelible, non-toxic ink.
Provided clean, high-quality work at all times.
Received and processed customer payments.
Developed custom tattoo designs for customers.
Increased client base by marketing services.
Used photographs and sketches from customers to develop ideas.
Critiqued other artists' work and gave constructive feedback.
Utilized personal protective equipment and proper ventilation systems to promote safe artwork creation.
Clearly communicated updates and concerns to appropriate team members and managers.
Collaborated with creative design team to complete projects on tight deadlines.
Created series of rough sketches for review, revision and approval.
Worked closely with other staff to increase customer satisfaction with design creation and services.
Communicated client project requirements to vendors and contractors to ensure client satisfaction.
Checked mail, shopped for appliances and handled bill payments.
Took and recorded patient temperature, and Covid-19 check list (headache, fever, cough etc)
Devised and maintained office systems to efficiently deal with work flow.
03/2019 to Current
Online SellerFender Musical Instruments – San Bernardino, CA,
Maintained high feedback ratings from customers by responding quickly to questions and problems.
Resolved customer concerns and answered questions quickly to maximize satisfaction.
Worked with vendors and supply distributors to negotiate bulk discounts.
Sold and shipped average of 15 items per week.
Improved customer satisfaction by finding creative solutions to problems.
Handled all aspects of business, including accounting, purchasing and web design.
07/2019 to 03/XXX0
Bottle Service WaitressCloud Lounge – City, STATE,
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Checked identification of customers to verify age requirements needed for purchase of alcohol.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
Balanced daily registers and generated sales reports to support financial and administrative objectives.
Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
Prepared and served cold, hot and iced beverages to guests.
Answered phones politely and promptly, accurately recording and confirming reservations.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Delivered VIP bottle service in upscale environment, catering to large guest parties and celebrity clientele.
Cleaned dishes with detergent, rinsing and sanitizing.
Greeted newly seated guests quickly and efficiently.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
05/XXX0 to 07/XXX0
Front Desk ReceptionistEuropean Wax Center – City, STATE,
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received all incoming calls and coordinated with clients to fulfill requests and resolve issues.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Set guest and group reservations and processed check-ins and check-outs.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Solved minor customer issues and escalated major problems immediately to General Manager/ Manager.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Worked with assistant manager to attain operational and financial goals with strategic approaches.
08/XXX0 to 03/XXX1
BDC Agent (Internet Car Saleswoman)Dulles Motor Cars – City, STATE,
Narrow down inventory according to customer specifications.
Helped customers with unestablished or great credit complete and submitted completed paperwork such as credit applications.
Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
Greeted customers at arrival to build positive relationships and discuss vehicles.
Gave detailed information regarding operation of standard and optional vehicle features.
Networked with remote dealers to source vehicles for customers.
Managed sales negotiations and financing options.
Provided information about sales processes, warranty requirements and service standards.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures.
Sold trade-ins and located desirable purchases and vehicle auctions.
Answered customer emails and telephone requests for information.
Tracked updates to vehicles, changing markets and customer purchasing trends.
Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
Partnered with employees to develop relationships with customers and enhance sales processes.
Education
Expected in 06/2018
High School Diploma: Robinson Secondary - Fairfax, VA GPA:
Expected in 05/XXX2
Associate of Arts: Communication Studies Northern Virginia Community College - Annandale, VA GPA:
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