Jessica Claire
  • Montgomery Street, San Francisco, CA XXX05
  • Home: (555) 432-1000
  • Cell:

Hardworking employee offering 5 years of hospitality experience. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Demonstrates excellent communication, planning and problem-solving skills. Positive and upbeat to make guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining efficiency and calm in fast-paced environments. High-energy host skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly makes reservations, coordinate events and monitors routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks to promote positive dining experiences for guests. Hardworking and reliable Takeaway employee with strong ability in speaking to customers over the phone and delivering their food at a fast pace rate. Offering good customer service, a positive attitude and a level head under extreme pressure. Highly organized, proactive and punctual with team-oriented mentality.

  • Check payment processing
  • Seating assignment preparation
  • Menu memorization
  • Dining crew workflow optimization
  • Table Bussing
  • High-volume dining
  • Safe food handling
  • Planning and coordination
  • Customer service
  • Relationship development
  • Communications
Takeaway/Hostess, 10/2017 to Current
Shutterfly, Inc.Dallas, TX,
  • Listened to customer feedback and responded to maintain or improve processes.
  • Trained employees in proper operational procedures and shared company policies and regulations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet customers needs.
  • Received food orders from individuals and explained offerings.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Line Worker/Cashier/Prep Cook, 06/2016 to 09/2017
Panera BreadCity, STATE,
  • Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
  • Adjusted cooking methods and ingredients to accommodate dietary restrictions and allergies.
  • Received food orders from individuals and explained offerings.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Upheld food safety standards at all times.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Cleaned utensils, dishes and glasses for customer use.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Completed prepping, cleaning and other kitchen duties to support cooks.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Operated cash register, collected payments and provided accurate change.
  • Monitored sales events, added new merchandise and rang up purchases.
Retail Sales Associate, 02/2015 to 06/2016
Kilwins Chocolates Franchise Inc.City, STATE,
  • Counted cash and made change to keep organized and balanced cash register drawer.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Engaged customers, found requested items and gave samples to deliver pleasant shopping experiences.
  • Helped customers by answering questions and locating merchandise.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Initiated friendly conversation with each customer to determine level of assistance required.
Education and Training
High School Diploma: , Expected in 06/2016
Venice Senior High School - Venice, FL

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School Attended

  • Venice Senior High School

Job Titles Held:

  • Takeaway/Hostess
  • Line Worker/Cashier/Prep Cook
  • Retail Sales Associate


  • High School Diploma

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