Systems Support Analyst Resume Example Evergy

SYSTEMS SUPPORT ANALYST

Accomplishments

Certifications:.

Professional Summary

Skills

Certifications

Comp TIA A+, Comp TIA Network+; JDSU BERT Testing; Ericsson LTE BTS, Dell Certified Systems Expert; Dell Wireless Networking; Installation Certified (ATT TP76300), CPR, IBWAVE (wireless system design), Ion-B, CAPM (candidate), CTP (Convergence Technologies Professional)

Work History

Systems Support Analyst, 09/2016 to Current
Evergy – Lenexa , KS

Perform analysis of network KPI's, troubleshoot issues, and be involved hands-on with day-to-day performance management / optimization functions for assigned markets.
Perform parameter audits, datafill parameters, conduct, pre-post analysis, and prepare performance reports.
Analyze drive test data and propose software and hardware recommendations to optimize and improve network performance.
Proactively look for areas to improve LTE network performance and to meet network KPIs.
Monitor and trend network statistics, troubleshoot issue sites and resolve capacity issues.
Identify and resolve data performance issues - e.g.
outage, latency, throughput, failed connection attempts, and drop connections.
Work with RF Integration and technical support teams to resolve any hardware/technical issues and implement changes.
Perform RF optimization/performance activities per project plan and in project manager's guidance.
Support and direct all Moves/Adds/ Changes [MACs] in data center.
Hardware/Software MACs including network cabling, routing, labeling.
Manage necessary cross connects with multiple panel patching.
Asset management, auditing, workflow ticket tracking.
Maintain detailed and thorough documentation and record keeping.
Maintain site security protocols and data protection procedures (disk wipes, data encryption, etc).
Access and manage varying server, and other network equipment (Cisco, HPE, F5s, Suns, Oracle, Hitachi, etc).
Provide multiple customer assistance as required for meeting specified SLA response/fix times.
Support and execute GE's Lean Six Sigma Methodologies Verizon Wireless, South Region.

voLTE Field Test/IBS/DAS Engineer consultant, 04/2015 to 06/2016

Test accuracy of E911 services to/from PSAPs in various counties in south region on voLTE.
Utilize Geoplan.
Responsible for partial design and implementation of distributive antenna systems (DAS) in various building types.
Serve as E911 DAS/In-building/Small Cell tester/troubleshooter for all S.E.
markets (iDAS).
Manage reports for 3-4 Test Engineers weekly T-Mobile, Frisco, TX (consultant - Gcorp International - remote-in).

Project Manager, 07/2014 to 02/2015

Report E911/TDOA activities and engineers to TMO South Region Director.
Participate in planning for all e911 testing activities for TMO Southeast Region.
Funnel FCC compliance and technical requirement data into functional tasks for MOP.
Build, revise and distribute all e911 test plans and procedures/MOPs.
Manage Vendor/Nokia relations on new equipment roll-out.
Monitor engineers' performance in TDOA WAR ROOM scenario.
Perform daily/weekly/monthly audits of workload allocating resources where needed.

consultant - remote RF Engineer II - E911/TDOA Support Engineer consultant, 08/2013 to 07/2014
J&J Worldwide Services – Austin , TX

Support E911/TDOA activities of South Regional War Room.
Administer database and maintain system KPI levels considering adds, moves, and modifications.
Support the GSM/UMTS modernization deployment activities by ensuring minimal impact on existing network.
Perform testing on fiber optics on new nodes.
Monitor site performance and troubleshooting issues with the field teams.

Pre Post RF Engineer IV consultant, 06/2013 to 08/2013
Bickford Senior Living – Virginia Beach , VA

Perform analysis of network KPI's, troubleshoot issues, and be involved hands-on with day-to-day performance management/optimization functions for assigned markets.
Configure systems and add new equipment to the networks, turn on, integrate and optimize new cellular sites.
Perform parameter audits, datafill parameters, conduct, pre-post analysis, and prepare performance reports.
Analyze drive test data and propose software and hardware recommendations to optimize and improve network performance.
Proactively look for areas to improve LTE network performance and to meet network KPIs.
Monitor and trend network statistics, troubleshoot issue sites and resolve capacity issues.
Identify and resolve data performance issues, e.g.
outage, latency, throughput, failed connection attempts, and drop connections.
Work with RF Integration and technical support teams to resolve any hardware/technical issues and implement changes.
Implementation of new features, tuning LTE radio network parameters, and perform Multi-Layer (carrier) management.

RF Engineer III consultant, 04/2013 to 06/2013
Blue Shield Of California – Walnut Creek , CA

In conjunction with the Sprint Network Vision (Modernization) Project.
Review construction close-out packages and sweep tests.
Review ATP and CTTP tests on new sites, verifying power levels, VSWR, and cell functionality.
Manage sites within specific clusters as they are migrated into commercial network.
Establish IVHHO boarders between Samsung and existing ALU sites.
Coordinate with Ericsson and Samsung National RF teams to achieve market goals.
Optimize clusters to meet market goals (i.e.
Neighbor lists, inter-carrier handoffs, etc.).
Review Site Audits/Survey before handoff to Ericsson/Sprint.
Form alliances with other engineers in Samsung and Ericsson to meet overall market goals.

RF Engineer consultant, 06/2011 to 04/2013
Bickford Senior Living – Crown Point , IN

Assist with Optimization and Integration of new CDMA, LTE, and EVDO sites.
Perform Steering and Tilt changes to sites containing Amphenol, KMW, and Andrew antennas.
Connect and Interface with devices and add scripts; if faulty, perform diag tests and escalate.
Review sweep tests and MW configuration packages.
RF Integrate new LTE, EVDO, & CDMA sites into the network to test functionality and alarms.
Assist in finding rogue neighbors and submit proposals of neighbor lists fixes.
Identify and drive TAC boundaries after changes performed.
Monitor noise increase, perform Upload freq PIM test, and locate possible external interference.
Verify new PN lists for sector/site adds and resolve PN conflicts.
Perform CW test for proposed site locations.
Report survey and audit sites after Construction and Tower crew finished new construction.
Perform PIM tests and Return Loss tests for LTE.
Drive Test new sites (via TEMS and Andrew scanner) for handovers, handoffs, signal strength, Throughput, E-911 and basic call functions.
Post-process site drives (Windcatcher Plus).
Investigate, resolve, and track trouble tickets.
Oversee and assist in design and implementation of distributive antenna systems (DAS) and IBS.
Walk test" Multiple venues and areas in Southern California and Tampa (neutral host and single carrier systems) for DAS.
Oversee the installation and commissioning of Santa Barbara node installation.
Communicate progress with MPCS stakeholders and serve as liaison to installation contractors.
Assist in optimizing and monitoring (equipment and quality KPIs) DAS system post-install in Santa Barbara (72 nodes).

RF Field Engineer consultant, 11/2010 to 03/2011
Samsung Telecommunications Of America

Conduct Site Survey Walks to obtain data on locations where DAS or BDA system is to be installed (Equipment used: Anritsu, Data Pro, Agilent 15.1, etc.).
Support Wireless System Design by building walls in IBWAVE via CAD files.
Post-process walk data and troubleshoot present issues in "on air" systems.
Create rough draft plumbing diagrams of proposed in-building systems.
During site surveys, notate the cable runs and conduct preliminary link budget analyst.

RF Engineer consultant, 09/2009 to 11/2010
MetroPCS – City , STATE

Commission and integrate new Motorola WIMAX BCU/BCU2 sites for commercial operation.
Validate site functionality while verifying RFDS using WITT, DAPSat and Kannon,.
Assist in Troubleshooting by testing Microwave/ Fiber/ T1 backhaul connectivity at BTS.
Conduct in-building, vendor, and event RF testing and determine if WISP Antenna is needed.
Perform Site Visits, Audits and ATP (All Test Pass - site acceptance).
Test new WIMAX device modems and report findings.
Create and modify ATP scripts and procedures for all ATP performing associates to accommodate multiple carrier adds.

MPS Project Lead/PC Technician consultant, 05/2009 to 08/2009
Rizzo Consulting, INC – City , STATE

Install and locate new PCs for all Milwaukee Public Schools.
Lead a team of 6-10 through installation process and hand-off to school official.
Implement new wired and wireless LAN design plan.
Integrate "mobility plan" which allows wireless devices access to different levels of security.
Track performance and completion count of techs.
Repair and order parts for DOA equipment.
Network PCs to school district and troubleshoot domain issues.

RF Engineer consultant, 11/2008 to 03/2009
Clearwire – City , STATE

Lead a team to integrate and optimize 550+ sites (largest Cricket footprint in US).
Perform detailed site functionality tests (w/Agilent 12.1) and prepare for site integration.
Support the optimization of AWS (2.1 GHz) CDMA 1xRTT and EVDO system.

RF Engineer I/II consultant, 12/2006 to 12/2007
Dell – City , STATE

08/2008 to 11/2008
Cricket Communications – City , STATE

Support the design, capacity, and optimization of CDMA 1xRTT and EVDO system.
Participate in link budget analysis and site area traffic capacity issues for EVDO.
Plan and optimize system EVDO parameters (search windows, pilot power, etc.).
Handle customer tickets and use to pro-actively resolve network issues.
Create comparison plots of EVDO Rev A system drives vs model (WindCatcher & PlanetEV).
Perform optimization drives to collect system stats (Agilent 11.3/ Blue Rose/ Invex 3G).
Collect coverage data at multiple airports/office buildings for in-building system verification.

RF Eng. - Associate Manager, 06/2008 to 08/2008
Sprint-Nextel

Train RF Engineers in Nationwide Benchmarking Project.
Troubleshoot equipment (Comarco Symphony) including device (phone) issues and concerns.
Perform routine tests and operability status of test call servers.
Plan and reorganize scheduling conflicts of system drives.

Program Manager consultant, 01/2008 to 06/2008
Global Wireless Solutions – City , STATE

Support the West Region for E911 Projects on design, development and optimization.
Track and locate problematic areas with high trouble ticket volume and escalate if needed.
Perform modeling and prediction analysis; Assist with SCOUT re-configurations as needed.

RF System Performance Engineer consultant, 08/2004 to 10/2005
CDMA/UMTS/GSM

10/2006 to 12/2006

Assist in strategic planning for the roll-out of Alltel's 25 market system upgrades (1xRTT & EVDO RevA).
Lead a group of Data Collection engineers through training & supported on multiple projects.
Test the present system of the customer, upgrade it, and compare to the former system.
Track improvement, using Key Performance Indicators (KPI's).

Associate RF Engineer consultant, 10/2005 to 12/2005
AT&T Mobility – City , STATE

Assist in strategic testing for initial launch of Cingular's UMTS network, named GoNoGo.
Lead several pairs of Data Collection engineers through training in Plano of Agilent 9.0.
Side-by-Side drives of GSM and UMTS network comparison.
Track KPI's extracted from Ericsson's UMTS RNC and GSM RBS True Position, Inc., Multiple U.S.
Markets.

Field Test/Scout Engineer (consultant) GSM/UMTS, 01/2006 to 10/2006

Prepare Wireless Location System (WLS) from deployment to customer handoff.
Participate in the development of detailed test procedures for Wireless Location System (E-911).
Execute step by step test procedures and develop test scripts and backup system everyday.
Maintain Scout Database; test connection for LMUs from switch to BTS.
Perform daily and weekly sanity tests and system health checks.
Connect WLS to Ericsson RBS/Nokia; Use InSite for site data verification.
Re-design switch equipment wiring diagrams (using Visio) to overcome building obstacles.
Identify and document encountered problems with SS7 links and generated test reports.
Direct Field Techs and Drive Testers on all associated tasks and provided status reports.

Field Testing Lead consultant, 02/2004 to 08/2004
Motorola, Multiple U.S. Markets

Conducted E911 sector and system testing (TEMS) for the customer in multiple U.S.
markets.
Reported daily statistics in spreadsheet form to Field Supervisors and Project Managers.
Field Test GSM/UMTS TDOA and AGPS with QXDM and 800/1900MHz terminal handsets.
Perform Site Surveys/Audits post-install of carrier-adds and LMU installs.

PC/Data/Broadband Technician II, 05/2002 to 02/2004
NA – City , STATE

Install and locate high-speed data and setup WI-FI (2.5 GHz) service from tap to house.
Ensure customer satisfaction with propagation of signal and setup of WPA and DHCP.
Quality check (QC) the installs and repairs of trainee techs and contractors.
Develop solutions to problems involving few concrete variables in standardized situations.
Install data services (wired and wireless) and WAN/LANs for TWC Business Class customers.

Optimization Specialist consultant, 11/2000 to 02/2002
Cingular Wireless Ericsson – City , STATE

Assist with build-out of CDMA PCS-band systems in the above markets for the customer.
Collect and process data (LDAT) in Charlotte, NC (107 sites) and Hickory, NC (15 sites).
Communicate daily/weekly with customers regarding the status of daily operation.
Configure drive test equipment (CAIT/Agilent) for use by future drive teams.

Capital Analyst, 04/1998 to 11/1999
NA – City , STATE

Worked in Procurement Department for the Pager Conversion Team.
Central POC for FUNB coast-to-coast to exchange corporate pagers for corporate cell phones.
Prepared Construction Loans and Cost Replacement Indexes for Affordable Housing Group.

RF/Wireless Engineering Consultant, 08/2013 to 02/2016
AT&T Wireless – City , STATE

Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.
Managed team of three direct reports responsible for on-going product optimization, account management and ad placement on company website.
Reviewed files, records and other documents to obtain information and respond to requests.

Education

2018
QUALITY MANAGEMENT -

Lean Enterprise Certification - 2/17: Waukesha County Technical College - City, State
4.0

Healthcare Lean/Sigma Certification (in progress) *PMI's Certified:

Associate: Project Management, 6/17
Davidson College - City, State
Project Management Davidson Scholar and Bonner Scholar Award Recipient (full tuition awards

Emerging Leaders Program (1998) - Refinement course of Davidson's finest leaders:

Languages

English, German, Chinese (Mandarin)

Resume Overview

School Attended

QUALITY MANAGEMENT
Waukesha County Technical College
Davidson College

Job Titles Held:

Systems Support Analyst
voLTE Field Test/IBS/DAS Engineer consultant
Project Manager
consultant - remote RF Engineer II - E911/TDOA Support Engineer consultant
Pre Post RF Engineer IV consultant
RF Engineer III consultant
RF Engineer consultant
RF Field Engineer consultant
MPS Project Lead/PC Technician consultant
RF Engineer I/II consultant
RF Eng. - Associate Manager
Program Manager consultant
RF System Performance Engineer consultant
Associate RF Engineer consultant
Field Test/Scout Engineer (consultant) GSM/UMTS
Field Testing Lead consultant
PC/Data/Broadband Technician II
Optimization Specialist consultant
Capital Analyst
RF/Wireless Engineering Consultant

Degrees

2018
Lean Enterprise Certification - 2/17 :
Healthcare Lean/Sigma Certification (in progress) *PMI's Certified :
Associate : Project Management , 6/17
Emerging Leaders Program (1998) - Refinement course of Davidson's finest leaders :

Systems Support Analyst Resume Example

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