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System Support Executive Resume Example

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SYSTEM SUPPORT EXECUTIVE
Executive Profile
A well-organized IT Executive in the established logistic company with Degree in Information Technology and solid skills in Warehouse Management System. Multi-task high-level priorities, outperforming expectation under pressure/time constrains.
Skill Highlights
  • Platform : Windows NT/2000/2003/98/XP/7
  • Application
  • Developed application using Visual Basic with Crystal Report and Oracle
  • Developed application using Visual Basic with Crystal Report and SQL Server
  • Create a HTML application
  • Create a multimedia application using Multimedia Builder, Director 6.5, Flash
  • Prepared documentation using Microsoft Office, Visio, MS Project
  • Experienced developed system using Lotus Domino, COBOL
  • Networking
  • LAN * FTP
  • DNS * DHCP
  • TCP\IP * SMTP
  • Technical help desk experience
  • Programming and design skills
  • Document management
  • Testing
  • Excellent problem solving skills
  • Troubleshooting proficiency
  • Troubleshooting proficiency
  • MS Office proficiency
  • Interface design and implementation
  • Requirements analysis and design phases
  • Inventory tracking
Core Accomplishments

system enhancement where the application changes and enhancement needed in WMS using VB and crystal report

Requirements Analysis 

  • Completed business requirements analysis including the evaluation of systems specifications for client Web site two weeks ahead of deadline.

Strategy and Planning 

  • Developed and communicated Web site usage, security policies and standards to all users.
  • Established policies and procedures for publishing Web pages and applications in conjunction with content creators and sales staff.

Application Design

  • Used object-oriented design/programming to design new stand-alone application.

IT Training 

  • Successfully trained 25 employees to use new operating system.

Operational Management 

  • Identified, recommended and prioritized new Web features and applications in conjunction with business leaders and department managers.
  • Developed, coded, installed, tested, debugged and documented Web applications using appropriate editors.

Network Support 

  • Acted as first point of contact for all major technical issues, including power outages, system failures and disaster recovery.
  • Oversaw infrastructure of three offices and acted as support for help-desk technicians and IT Department.

Professional Experience
System Support Executive
May 2005 to December 2013M Sdn. Bhd
  • Duties and responsibilities: Define and analyze user requirement and feasibility, provide ideas and solution, conclusions or approaches and escalate/communicate of system changes Design / modify code, debug, test and documented the changes in system Ensures transaction between WMS and SAP (SME) running smoothly Conducted User Training for WMS Application to support user in any system problem Maintain and support in-house application including WMS and handheld application Manage operation in run eg.
  • FTP, EDI files, system billing, handheld scanning etc Monitoring FTP and ensure data transaction send through EDI successfully Monitoring and ensure daily inventory completed successfully Developed customized TMS using VB and Crystal Report Applications Setting up intranet using IIS Identify the root cause if the system billing being rejected To understand how the charges being billed and calculate in the system To ensure the system billing process accordingly Troubleshoot PC and printers Project Involvement : Samsung - Fully involved in system enhancement where the application changes and enhancement needed in WMS using VB and crystal report Philips - take part in WMS system enhancement including designing report and system testing.
Analyst Programmer
March 2004 to June 2004ASICS 2 Prima ICT Sdn Bhd
  • Preparing proposal and project plan for DIGI project Participate in company project planning and application installation Manage the application installation system during pilihanraya 2004 First level user support (Windows platform) Project Involvement : Belia4B - Design and develop a management system for small organization which it contains the information about the company 3) Biro Tatanegara, JPM.
September 2002 to December 2003Penolong Pegawai Sistem Maklumat
  • Do a survey towards current system (Sistem Pengurusan Kursus) Manage and maintain a current system (Sistem Penilaian Kursus) Prepare a suggestion on new system (update current system - provide information on web based element) Design a new system - prepare function / module, flowchart, input / output data, interface and report using Lotus Domino Develop a programming and system testing Give a training to user Do a system installation and observe the use of the system.
Education
Bachelor's Degree CGPA : Computer Science/Information Technology Information System Management, Jul 2002Institute / University : University of CanberraGPA: GPA: 5/7GPA: 5/7 ComputerScience/Information Technology Information System Management Second Highest Education Level : Advanced/Higher
Graduate Diploma : Computer Science/Information Technology Information System, Dec 1999GPA: GPA: 3.35/4GPA: 3.35/4 Computer Science/Information Technology Information System
Skills
billing, COBOL, Crystal Report, designing, DHCP, DNS, documentation, EDI, English, Flash, FTP, HTML, IIS, inventory, IP, LAN, Lotus Domino, Director 6.5, Microsoft Office, MS Project, Windows platform, Windows 2000, 98, Windows NT, Multimedia, Networking, Operating System, Oracle, printers, programming, project planning, proposal, requirement, SAP, scanning, SMTP, SQL Server, user support, User Training, Time management, Troubleshoot, Visio, Visual Basic, VB
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Resume Overview

Companies Worked For:

  • M Sdn. Bhd
  • ASICS 2 Prima ICT Sdn Bhd
  • Penolong Pegawai Sistem Maklumat

School Attended

  • Institute / University : University of Canberra

Job Titles Held:

  • System Support Executive
  • Analyst Programmer

Degrees

  • Bachelor's Degree CGPA : Computer Science/Information Technology Information System Management , Jul 2002
    Graduate Diploma : Computer Science/Information Technology Information System , Dec 1999

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