System Support Analyst 4 Resume Example Bickford Senior Living

SYSTEM SUPPORT ANALYST 4

Objective

I am seeking a position as an Information Technology professional in which high level of organizational abilities and strong communication skills can be utilized.

Technical Skills

Skills		Experience		Total Years		Last Used
SQL

Work Experience

System Support Analyst 4Apr 2014 to Current
Bickford Senior Living － Fort Dodge , IA

Provide technical support to 3 different in-house developed .Net applications Assisted in migrating 1 of our in-house apps to jQuery (UI).
Lead migration effort of .NET applications to the Windows 2012 platform
Primary technical liaison between the Build Engineer group and all other partners
Involved in deploying large number of .NET applications, Database projects, Infrastructure specific changes, and a number of miscellaneous technology types.
Provide deployment support to a large number of .NET applications, Database projects, Infrastructure specific changes, and a number of miscellaneous technology types.
Provide technical guidance to junior team members
Responsible for introducing new deployment processes
Provide 24 hour on-call support through a rotation of several team members
Server as senior technical adviser for other team members during Production support situations
Responsible for introducing new documentation including new processes and process improvements
Responsible for reviewing and assigning work logs to other team members
Develop test plan's for fellow team members for specific deployments.

System Support Analyst 3Dec 2008 to Apr 2014
Public Service Enterprise Group － Secaucus , NJ

Lead migration effort of 500+ applications to new Continuous Integrations process including.Net, Java, Database Scripts, and UNIX projects

Primary on-call support for 500+ applications including.Net, Java, Database Scripts, and UNIX projects
Provided mentorship to Developer Tools Support team Product expert for a number of standardized development and database tools
Introduced number of developer and database tools to the Wells Fargo Software Stack Migrated Developer Tools Support to a new standardized support model
Responsible for $1.1 million software budget for the entire Wells Fargo IT community
Responsible for yearly forecast of the Wells Fargo IT software budget
Lead migration effort of several internal sites from SharePoint
Consulted on the creation of number of SharePoint 2007 site
Conducted quarterly BCP testing for number of in-house products Lead refresh effort of Wells Fargo Advisors software stack from Windows XP to Windows 7 64-bit Responsible for monthly promotion of patches and upgrades to the AnthillPro automation framework to the Production environment Responsible for QTP Testing the AnthillPro automation framework for every patch or upgrade Provided support for number of in-house maintained frameworks and applications consumed by the Wells Fargo Advisors IT community Leading the migration effort from Windows XP to Windows 7 for the TOG IT community.

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Jan 2003 to Jan 2007
Wells Fargo Advisors － City , STATE

Lead migration effort of 500+ applications to new Continuous Integrations process including.Net, Java, Database Scripts, and UNIX projects Primary on-call support for 500+ applications including.Net, Java, Database Scripts, and UNIX projects Provided mentorship to Developer Tools Support team Product expert for a number of standardized development and database tools Introduced number of developer and database tools to the Wells Fargo Software Stack Migrated Developer Tools Support to a new standardized support model Responsible for $1.1 million software budget for the entire Wells Fargo IT community Responsible for yearly forecast of the Wells Fargo IT software budget Lead migration effort of several internal sites from SharePoint Consulted on the creation of number of SharePoint 2007 sites Conducted quarterly BCP testing for number of in-house products Lead refresh effort of Wells Fargo Advisors software stack from Windows XP to Windows 7 64-bit Responsible for monthly promotion of patches and upgrades to the AnthillPro automation framework to the Production environment Responsible for QTP Testing the AnthillPro automation framework for every patch or upgrade Provided support for number of in-house maintained frameworks and applications consumed by the Wells Fargo Advisors IT community Leading the migration effort from Windows XP to Windows 7 for the TOG IT community.

Associate Technology EngineerMay 2007 to Dec 2007
AG Edwards － City , STATE

Participated in pilot effort to train junior developers.
Supported .Net applications using automation framework Cruise Control.
Conducted analysis for new in-house development efforts.
Created support documentation for in-house applications.

Education and Training

Bachelor, Computer ScienceSpring 2006Webster University － City, StateComputer Science

Certificate in Web Site Design and DevelopmentFall 2017Webster University － City, StateCompleting work on MBA

Certifications

Web Technology: SharePoint 2007, SharePoint 2012.

Skills

.NET, ASP.Net, automation, budget, Database, documentation, Engineer, XML, DB2, Web Technology, Java, jQuery, MBA, Access, C#, Excel, SharePoint, Windows 7, Windows, 2000, Microsoft Windows XP, Windows XP, migration, Oracle, developer, processes, promotion, QTP, Quest, Scripts, SQL, SQL Server, technical support, TOAD, UNIX, upgrades, upgrade, Visio, Vista, Microsoft Visual Studio, Web Site Design and Development

Resume Overview

School Attended

Webster University

Job Titles Held:

System Support Analyst 4
System Support Analyst 3
Associate Technology Engineer

Degrees

Bachelor , Computer Science Spring 2006
Certificate in Web Site Design and Development Fall 2017

System Support Analyst 4 Resume Example

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