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System Support Analyst 4 Resume Example

Resume Score: 90%

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SYSTEM SUPPORT ANALYST 4
Objective
I am seeking a position as an Information Technology professional in which high level of organizational abilities and strong communication skills can be utilized.
Technical Skills
SkillsExperienceTotal YearsLast Used
SQL
Work Experience
System Support Analyst 4Apr 2014 to Current
Wells Fargo Advisors - St. Louis, MO
  • Provide technical support to 3 different in-house developed .Net applications Assisted in migrating 1 of our in-house apps to jQuery (UI).
  • Lead migration effort of .NET applications to the Windows 2012 platform
  • Primary technical liaison between the Build Engineer group and all other partners
  • Involved in deploying large number of .NET applications, Database projects, Infrastructure specific changes, and a number of miscellaneous technology types.
  • Provide deployment support to a large number of .NET applications, Database projects, Infrastructure specific changes, and a number of miscellaneous technology types.
  • Provide technical guidance to junior team members
  • Responsible for introducing new deployment processes
  • Provide 24 hour on-call support through a rotation of several team members
  • Server as senior technical adviser for other team members during Production support situations
  • Responsible for introducing new documentation including new processes and process improvements
  • Responsible for reviewing and assigning work logs to other team members
  • Develop test plan's for fellow team members for specific deployments.
System Support Analyst 3Dec 2008 to Apr 2014
Wells Fargo Advisors - St. Louis, MO
  • Lead migration effort of 500+ applications to new Continuous Integrations process including.Net, Java, Database Scripts, and UNIX projects
  • Primary on-call support for 500+ applications including.Net, Java, Database Scripts, and UNIX projects
  • Provided mentorship to Developer Tools Support team Product expert for a number of standardized development and database tools
  • Introduced number of developer and database tools to the Wells Fargo Software Stack Migrated Developer Tools Support to a new standardized support model
  • Responsible for $1.1 million software budget for the entire Wells Fargo IT community
  • Responsible for yearly forecast of the Wells Fargo IT software budget
  • Lead migration effort of several internal sites from SharePoint
  • Consulted on the creation of number of SharePoint 2007 site
  • Conducted quarterly BCP testing for number of in-house products Lead refresh effort of Wells Fargo Advisors software stack from Windows XP to Windows 7 64-bit Responsible for monthly promotion of patches and upgrades to the AnthillPro automation framework to the Production environment Responsible for QTP Testing the AnthillPro automation framework for every patch or upgrade Provided support for number of in-house maintained frameworks and applications consumed by the Wells Fargo Advisors IT community Leading the migration effort from Windows XP to Windows 7 for the TOG IT community.
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Jan 2003 to Jan 2007
Wells Fargo Advisors - St. Louis, MO
  • Lead migration effort of 500+ applications to new Continuous Integrations process including.Net, Java, Database Scripts, and UNIX projects Primary on-call support for 500+ applications including.Net, Java, Database Scripts, and UNIX projects Provided mentorship to Developer Tools Support team Product expert for a number of standardized development and database tools Introduced number of developer and database tools to the Wells Fargo Software Stack Migrated Developer Tools Support to a new standardized support model Responsible for $1.1 million software budget for the entire Wells Fargo IT community Responsible for yearly forecast of the Wells Fargo IT software budget Lead migration effort of several internal sites from SharePoint Consulted on the creation of number of SharePoint 2007 sites Conducted quarterly BCP testing for number of in-house products Lead refresh effort of Wells Fargo Advisors software stack from Windows XP to Windows 7 64-bit Responsible for monthly promotion of patches and upgrades to the AnthillPro automation framework to the Production environment Responsible for QTP Testing the AnthillPro automation framework for every patch or upgrade Provided support for number of in-house maintained frameworks and applications consumed by the Wells Fargo Advisors IT community Leading the migration effort from Windows XP to Windows 7 for the TOG IT community.
Associate Technology EngineerMay 2007 to Dec 2007
AG Edwards - St. Louis, MO
  • Participated in pilot effort to train junior developers.
  • Supported .Net applications using automation framework Cruise Control.
  • Conducted analysis for new in-house development efforts.
  • Created support documentation for in-house applications.
Education and Training
Bachelor, Computer ScienceSpring 2006Webster University - St. Louis, MOComputer Science
Certificate in Web Site Design and DevelopmentFall 2017Webster University - St. Louis, MOCompleting work on MBA
Certifications
Web Technology: SharePoint 2007, SharePoint 2012.
Skills
.NET, ASP.Net, automation, budget, Database, documentation, Engineer, XML, DB2, Web Technology, Java, jQuery, MBA, Access, C#, Excel, SharePoint, Windows 7, Windows, 2000, Microsoft Windows XP, Windows XP, migration, Oracle, developer, processes, promotion, QTP, Quest, Scripts, SQL, SQL Server, technical support, TOAD, UNIX, upgrades, upgrade, Visio, Vista, Microsoft Visual Studio, Web Site Design and Development
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Resume Overview

Companies Worked For:

  • Wells Fargo Advisors
  • AG Edwards

School Attended

  • Webster University

Job Titles Held:

  • System Support Analyst 4
  • System Support Analyst 3
  • Associate Technology Engineer

Degrees

  • Bachelor , Computer Science Spring 2006
    Certificate in Web Site Design and Development Fall 2017

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